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Arts and Humanities
BUSM 310 CH 15 : Communicating
Terms in this set (16)
The transmission of information and meaning from one party to another through the use of shared symbols.
A process in which information flows in only one direction-from the sender to the receriver, with no feedback loop.
A process in which information flows in two directions-the receiver provides feedback, and the sender is receptive to the feedback.
The process of receiving and interpreting information
The process of withholding, ignoring, or distorting information.
A mobile office in which people can work anywhere, as long as they have the tools to communicate with customers and colleagues.
The degree to which a communication channel conveys information.
more rich (arrow up): Face-to-face conversation, videoconference, and phone call
less rich (arrow down): E-mail, text, blog post, and memo
Process by which a person states what he or she believes the other person is saying.
Information that flows from higher to lower levels in the organization's hierarchy.
Dialogue with a goal of helping another be more effective and achieve his or her full potential on the job.
Practice of sharing with employees at all levels of the organization vital information previously meant for management's eye only.
Information that flows from lower to higher levels in the organization's hierarchy.
Information shared among people on the same hierarchical level.
Informal communication network
Organization in which there are no barriers to information flow.
Guideline for social media use include the following:
1. Use reasonable etiquette
2. Identify and represent yourself (not the organization)
3. Be factual and don't violate company disclosure policies
4. Be respectful
5. Review the message before posting it (it will become permanent record)
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