CS 1032 Ch. 2 - Business Processes and Decision Making
Terms in this set (31)
A network of activities, resources, facilities, and information that interact to achieve some business function; sometimes called a business system.
Another term for business process.
Parts of a business process that transform resources and information of one type into resources and information of another type; can be manual or automated.
Items of value, such as inventory or funds, that are part of a business process.
Structures used within a business process.
(1) Knowledge derived from data, where the term data is defined as recorded facts or figures.
(2) Data presented in a meaningful context.
(3) Data processed by summing, ordering, averaging, grouping, comparing, or other similar operations.
(4) A difference that makes a difference.
Business Process Modelling Notation (BPMN)
A standard set of terms and graphical notations for documenting business processes.
Information that is factual and verifiable.
Information that is produced in time for its intended use.
Information that is appropriate to both the context and the subject.
Adequate information to perform the task.
Just barely so (information)
Information that meets the purpose for which it is generated, but just barely so.
Worth its cost (information)
When an appropriate relationship exists between the cost of information and its value.
Business process management (BPM)
The process of generating information that will be useful for management and strategy decisions.
Total quality management (TQM)
A business process improvement method
focused on improving quality.
A business process improvement method developed by Motorola that focuses on developing quality.
A manufacturing method focused on using resources as efficiently as possible.
An information system in which the hardware and software components do most of the work.
An information system in which the activity of processing information is done by people, without the use of automated processing.
Decisions that concern the day-to-day activities of an organization.
Transaction processing systems (TPS)
An information system that supports operational decision making.
Decisions that concern the allocation and use of resources.
Management information systems (MIS)
Information systems that help businesses achieve their goals and objectives.
Decisions that concern broader-scope, organizational issues.
A type of decision for which there is a formalized and
accepted method for making the decision.
A type of decision for which there is no agreed-on decision-making method.
The first step in the decision-making process in which decision makers determine what is to be decided, what the criteria for selection will be, and what data are available.
A step in the decision-making process in which decision makers lay out various alternatives.
A step in the decision-making process in which decision makers analyze their alternatives and select one.
A step in the decision-making process in which decision makers implement the alternative they have selected.
The final step in the decision-making process, in which decision makers evaluate results of their decision and, if necessary, repeat the process to correct or adapt the decision.