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5 Written questions

5 Matching questions

  1. dissatissfied customer
  2. loan
  3. Delivery
  4. interest rate
  5. difficult customer
  1. a a customer who presents problems that cannot be solved, expresses anger, or displays disruptive behavior
  2. b a result of unmet customer expectations and a cause of reduced business
  3. c business contract by which a borrower and lender enter into an agreement
  4. d the percentage rate charged for the use of money, usually quoted on an annual basis
  5. e transfer of the possession of an item from one person to another

5 Multiple choice questions

  1. a bank's term for a check presented to it for deposit or payment but drawn on another bank
  2. stipulated time, following the date on which payment is due, during which no late fee is charged
  3. program whereby a check issuer delivers the check directly to the payee's bank for credit to his or her account
  4. person who signs and delivers (executes) a note or other promise to pay
  5. private and government obligations with a maturity of one year or less

5 True/False questions

  1. megotiable order of withdrawal (now) accounta deposit account from which funds can be drawn by writing a check


  2. investmentthe amount paid by a borrower to a lender in exchange for the use of the lender's money over a certain period


  3. nonsufficient funds (nsf)indicates that the drawer's account balance is less than the amount of a check or withdrawal order presented for payment


  4. ending cashcash in teller's drawer at the end of the day


  5. lendingbusiness contract by which a borrower and lender enter into an agreement