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The exchange of messages and information.
Skills in dealing with people, such as courtesy, tact, respectfulness, and patience.
The verbal and nonverbal responses a listener makes to the senders message
Communication that uses words, either spoken or written.
Communication without words; also called body language.
Nonverbal communication, such as facial expression, tone of voice, posture, and gestures.
Avoiding judgments of another person based on ones own personal opinions and beliefs.
The ability of a person to understand another's point of view and share in another's feelings or emotions.
Bits of information gathered by watching a patient.
Verbally informing someone (such as your supervisor) about patient care or observations.
Writing down information on a patient medical record; also called charting.
Medical record where information on a patient is recorded.
Observations of a patient made by using ones senses, such as seeing a rash or hearing moans of pain.
Information reported by a patient about how he or she is feeling.
A sheet (part of the patient record) that documents the actions and observations made at regular intervals; also called a flow sheet.
Language or terms used in the field of medicine.
A shortened form of a word.