cnach3

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Communication:
The exchange of messages and information.
Interpersonal skills:
Skills in dealing with people, such as courtesy, tact, respectfulness, and patience.
Feedback: .
The verbal and nonverbal responses a listener makes to the senders message
Verbal communication:
Communication that uses words, either spoken or written.
Nonverbal communication:
Communication without words; also called body language.
Body language:
Nonverbal communication, such as facial expression, tone of voice, posture, and gestures.
Nonjudgmental:
Avoiding judgments of another person based on ones own personal opinions and beliefs.
Empathy:
The ability of a person to understand another's point of view and share in another's feelings or emotions.
Observations:
Bits of information gathered by watching a patient.
Reporting:
Verbally informing someone (such as your supervisor) about patient care or observations.
Recording:
Writing down information on a patient medical record; also called charting.
Chart:
Medical record where information on a patient is recorded.
Objective data:
Observations of a patient made by using ones senses, such as seeing a rash or hearing moans of pain.
Subjective data:
Information reported by a patient about how he or she is feeling.
Flowchart:
A sheet (part of the patient record) that documents the actions and observations made at regular intervals; also called a flow sheet.
Medical terminology:
Language or terms used in the field of medicine.
Abbreviation:
A shortened form of a word.