Terms in this set (17)
What are the 5 key roles for managers
Communicate with direct reports about the change
Demonstrate support for the change
Coach employees through the change processes
Engage with and provide support to the project team
Identify and manage resistance
What are 9 mistakes in difficult conversations?
Adopting a "combat" mentality
Over simplifying the problem
Not enough respect for the conversation (topic & persons)
Lashing out or shutting down
Reacting to thwarting ploys
Rehearsing too much
Making assumptions about the other's intentions
Losing sight of the goal
What are rules for managing difficult conversations?
Keep your content clear
Keep your tone neutral
Keep your phrasing temperate
In integrated methodology was phases does communication fall under
Planning, executing and controlling
What deliverable occur in the planning phase for communication?
Identify key project participants
- project roster
- Communications plan
What deliverable occurs in the executing phase for a communication?
-organizational process asset update
What deliverable occurs in the Controlling phase for communication?
- Organizational process asset updates
- Performance report
- Project document update
What is the communication management process?
Identifying stakeholders: identifying everyone involved in or affected by the project and determining the best ways to manage relationships with them
Planning communications: determining the information and communications needs of the stakeholders
Distributing information: making needed information available to project stakeholders in a timely manner
Managing stakeholder expectations: managing communications to satisfy the needs and expectations of project stakeholders and to resolve issues
Reporting performance: collecting and disseminating performance information, including status reports, progress measurement, and forecasting
What are the two key outputs of identifying stakeholders?
a public document that includes details related to the identified project stakeholders
Stakeholder management strategy:
an approach to help increase the support of stakeholders throughout the project; often includes sensitive information
what is the contents in a communication management plan?
Stakeholder communications requirements
Information to be communicated, including format, content, and level of detail
The people who will receive the information and who will produce it
A glossary of common terminology
Suggested methods or technologies for conveying the information
Frequency of communication
Escalation procedures for resolving issues
Revision procedures for updating the communications management plan
Explain the importance of face to face
Research says that in a face-to-face interaction:
-58 percent of communication is through body language
-35 percent of communication is through how the words are said
-7 percent of communication is through the content or words that are spoken
Pay attention to more than just the actual words someone is saying
A person's tone of voice and body language say a lot about how he or she really feels
What is performance reporting?
Performance reporting keeps stakeholders informed about how resources are being used to achieve project objectives:
What are some ways to report performance?
Status Reports - describe where the project stands at a specific point in time
Progress Reports - describe what the project team has accomplished during a certain period of time
Forecasts - predicts future projects status and progress based on past information trends
What are some ways the project communication can be improved?
Manage conflicts effectively
Develop better communication skills
Run effective meetings
Use e-mail and other technologies effectively
Use templates for project communications
What can be done to run effective meetings?
Determine if a meeting can be avoided
Define the purpose and intended outcome of the meeting
Determine who should attend the meeting
Provide an agenda to participants before the meeting
Prepare handouts and visual aids, and make logistical arrangements ahead of time
Run the meeting professionally
What is a lessoned learned report?
A reflective statement that documents important things an individual learned from working on the project
What is a project Archives?
Project archives are a complete set of organized project records that provide an accurate history of the project
These archives can provide valuable information for future projects as well