chapter 10 scheduling appointments and patient processing ( Vocabulary Review)
Terms in this set (18)
angela arranged for a short time ___________________ between Dr. Patrick's speaking engagement and his first afternoon appointment so that he would have time for lunch.
Gayle gained_______ in computers by taking saturday classes on the news software.
Olivia realized that she need to take a (n)______ medical terminology course before she could register for anatomy and physiology.
A patient who does not come to his or her schedule appointment is considered a(n) _______ and must have this documented in the health record and in the appointment book.
Before using an appointment book, establish the______ by marking all times that the provider is unavailable so that patients will not be schedule during those times.
A patient from a neighboring clinic caused a (n) _________ in the hallway as he left because he disagreed with a billing statement.
___________________ are those who have been seen as patients in the clinic more than once.
The_________ among the staff at Dr. Wykowski's office has become strained since the office manager was terminated.
cooperation and willingness to help other staff members are a(n) ___________ part of success of a practice.
Dr. Raleigh installed a (n) ___________ system so that he could speak to the medical assistants in front and back offices from the examination rooms.
Medical assistants must be aware of the __________ patients have of the office staff and the steps to ensure that it is positive one.
Susan filed the laboratory reports in _________ order
____________ information includes the patient's address, insurance information , and email address.
Any ________ offered to a patient should be within the provider's orders, so make sure that a beverage with sugar is not offered to a diabetic.
Employees prefer to work in an office with a (n) ______ environment.
Dr. Lawson has a (n) ________desire to serve her patients and promote wellness.
A secondary use of health information that cannot be reasonably prevented is called a (n)____________
Medical assistants may find it helpful to write a patient's name using_____________ spelling to remember its pronunciation.