ISM 280 Chp 12 Quiz
Terms in this set (25)
AFLAC, Inc. has recently implemented a company policy that all new IT projects be coordinated and approved by the project management office. Which of the following endeavors would this new policy apply to?
Installing a wireless network in a new branch office
The accounting department is conducting a series of data back-ups in preparation for year-end reporting and preparation of documents for the auditors. This activity is considered a ________ that involves information technology resources.
The technology project steering committee at Wolf Camera approved the expenditure of $50,000 for the development of a new photo-refinishing program for customers to use on its website. The project manager has estimated that the system according to the requirements will cost $100,000 to develop. In this case what should the project manager suggest to the committee to keep the project within their budget?
reduce the scope of the project
The unique characteristics of a project that distinguish it from routine business processes included all the following EXCEPT ________.
it doesn't require resources from different areas
Joe Roberts is the project manager for the Wild River Social Media Project. As part of the ________, he is establishing the groundwork for the project by clarifying the value it will bring to the organization, setting its objectives, and estimating the project's length, scope, and cost.
The stage at which early phase will Joe Roberts, project manager for the Wild River Social media project, identify the major players in the project, including the sponsor, the project manager, the team members, and other stakeholders?
The project dashboard for the Wild River Social Media Project indicates that the project is behind schedule in several key activities that require Joe Roberts, the project manager, to reallocate resources to stay on schedule. In this example, Joe is performing which project management process?
In order to begin work on the Wild River Social Media Project, the director of marketing must first obtain a ________, which authorizes the project and includes a clear statement of objectives, estimated start and end dates, the names of the relevant people and their roles, a tentative budget, criteria for success, and other pertinent information.
The marketing department has defined severable key ________ related to the Wild River Social Media Project including the creation of a new user interface that lets customers purchase photos taken on the ride and a feedback function where riders can post information about what they learned on the ride.
Which of the following is an example of an executing process in project management?
allocating work assignments
Joe Roberts is finalizing the project management plan for the Wild River Social Media project, which will describe the components needed to ensure the success of the project and serve as a high-level road map for the project team. Which of the following project management planning documents is NOT a key part of the plan?
In the ________ phase, project managers pay close attention to reports and dashboards that might show early warning signs that some tasks have fallen behind.
Project managers are required to have leadership and communication skills in addition to their knowledge of technology processes. One key knowledge area that project managers must also increasingly have is the ability to help employees manage change. Which of the following best describes change management?
An approach the transition employees make as they switch from existing work to new processes
Joe Roberts, the project manager for the Wild River Social Media project, is creating the work breakdown structure for the project so he can develop a time frame for the project. All of the following are features included in project management software that will help Joe manage the project EXCEPT ________.
a requirement's definition document
Al Johnson develops condominium communities in central Florida for the senior living market. He recently began developing a new community with high-end features that he hoped would attract retiring baby boomers. Halfway through the project, the recession hit the nation and the market for real estate dried up. Al doesn't want to let the money he has already invested go to waste so he continues building out the project even though there are no buyers. Al's rationale is consistent with the idea of ________.
escalation of commitment
To increase the probability that the Wild River Media Project will be successful and managed efficiently, Joe Roberts should ensure that he:
communicates the time, cost, and scope constraints clearly as the project unfolds.
One of the critical factors that contribute to the failure of projects is ________.
the lack of executive support for the project
The tendency to continue investing in a project, despite mounting evidence that it is not succeeding, often comes about because people mistakenly let sunk costs affect decision making rather than weighing the value of further investment is known as _______
escalation of commitment
EDP Corporation requires that employees sign a(n) ________, which encompasses services each employee will be provided, whether and how much they can utilize company resources for personal use, the kinds of surveillance that are in place, and reinforces legal requirements, such as prohibitions against unauthorized copying.
A company requires its employees to include a certain disclaimer in their emails that states that the company is not responsible if recipients of emails rely on the advice provided by the employees. What potential threat does such a disclaimer protect the company from?
Brian Abeyta is responsible for the office that oversees all the projects going on throughout the organization. His office provides project management training, software, and support. What type of office does Brian manage?
program management office
Regions Bank is evaluating several information technology projects that all appear to be feasible and beneficial. The company can only select the top three that have the potential to make the biggest contribution to the goals of the bank and minimize its risk in a volatile market. Which of the following is NOT a criteria commonly used to determine the value of an IT project?
improvement in customer satisfaction level
At a recent mock drill held at the headquarters of Pratt & Whitney, department managers used the company's ________ to guide their actions following the simulated disaster that destroyed their network access and technology resources.
disaster recovery plan
The CIO at Bank of America recently decided that all bank operations should be moved to the cloud in order to save money and ensure his bank was using the latest and greatest technology available in the industry. To make the decision, he used only data that supported his plans and failed to consider studies that pointed to the risks and vulnerabilities in cloud-based computing. In this example, the CIO was exhibiting ________ in his decision-making process.
In a recent meeting with the top executives in the company, the CEO, Dan Klippinger, was given a ballpark figure to implement a new customer relationship management system that was predicted to save the company $5 million dollars over the next few years. Although the requirements for the system had not been determined and the numbers were just estimates, the CEO used the amount he initially heard in all his future discussions about the system. The tendency for the CEO to rely too heavily on this single piece of information is called ________.