Like this study set? Create a free account to save it.

Sign up for an account

Already have a Quizlet account? .

Create an account



the active process of making meaning out of another person's spoken message . It is a learned skill.


the sensory process of receiving and perceiving sounds.


paying attention well enough to understand what that person is trying to communicate

Myths about Listening

Listening is the same as hearing
Listening is natural and effortless

How Culture affects Listening

Expectations for directness
nonverbal listening responses
understanding of language

Stages of Effective listening- THE HURIER MODEL



tricks that can aid our short term and long term memories


Responding with silence and a lack of expression on your face - often signals a lack of interest in what the speaker is saying


Using facial expressions, nods, vocalizations such as "uh huh," and verbal statements such as "I Understand" to let the speaker know you are paying attention


Restating in your own words what the speaker has said, to show that you understand


Conveying to the speaker that you understand and share his or her feelings on the topic being discussed


Expressing your agreement for the speakers opinion or point of view


Providing your own perspective on what the speaker has said


Communicating advice to the speaker about what he or she should think, feel, or do

Types of Listening


Informational listening

listening to learn
i.e. listening to a teacher in a classroom

Critical Listening

listening to evaluate of analyze

Empathic Listening

Listening to experience what the speaker thinks or feels

Perspective taking

the ability to understand a situation from another's point of view

empathic concern

the ability to identify how someone else is feeling and to experience those feelings yourself

sympathetic listening

feeling sorry for another person or truly understanding another's grief

Inspirational Listening

listening to be inspired by what someone else is saying

Appreciative listening

listening for pure enjoyment

Barriers to listening

selective attention
information overload
glazing over
rebuttal tendency
competitive interrupting


anything that distracts you from listening to what you wish to listen to -- can be psychological or physical


pretending to listen by using feedback behaviors to make it seem like you are paying attention

Selective attention

listening only to what you want to hear and ignoring the rest

Information overload

the state of being overwhelmed by the huge amount of info that each of us takes in each and every day - especially a problem for those with ADHD

Glazing over

Daydreaming or allowing the mind to wander while another person is speaking - you really are listening but allowing your mind to drift while doing so

Rebuttal Tendency

the propensity to debate a speaker's point and formulate a reply while that person is still speaking


the tendency not to listen to anything with which one disagrees

Competitive Interrupting

The practice of using interruptions to take control of conversations

confirmation bias

the tendency to pay attention only to information that supports one's values and beliefs, while discounting or ignoring information that does not

Vividness Effect

The tendency for dramatic, shocking events to distort one's perception of reality


helps critical listening- an attitude that involves raising questions or having doubts ; evaluating the evidence of a claim


refers to the reliability and trustworthiness of someone or something . Depends on expertise,experience, and bias.

continuer statements

phrases that identify the emotions a person is experiencing and allow him or her to communicate them further

Terminator statements

phrases that fail to acknowledge a speaker's emotions, shutting down his or her opportunity to express them

Please allow access to your computer’s microphone to use Voice Recording.

Having trouble? Click here for help.

We can’t access your microphone!

Click the icon above to update your browser permissions and try again


Reload the page to try again!


Press Cmd-0 to reset your zoom

Press Ctrl-0 to reset your zoom

It looks like your browser might be zoomed in or out. Your browser needs to be zoomed to a normal size to record audio.

Please upgrade Flash or install Chrome
to use Voice Recording.

For more help, see our troubleshooting page.

Your microphone is muted

For help fixing this issue, see this FAQ.

Star this term

You can study starred terms together

Voice Recording