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Basic Speech Communication chapter 6

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STUDY
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listening
the active process of making meaning out of another person's spoken message . It is a learned skill.
hearing
the sensory process of receiving and perceiving sounds.
attending
paying attention well enough to understand what that person is trying to communicate
Myths about Listening
Listening is the same as hearing
Listening is natural and effortless
How Culture affects Listening
Expectations for directness
nonverbal listening responses
understanding of language
Stages of Effective listening- THE HURIER MODEL
Hearing
Understanding
remembering
interpreting
Evaluating
Responding
Mnemonics
tricks that can aid our short term and long term memories
Stonewalling
Responding with silence and a lack of expression on your face - often signals a lack of interest in what the speaker is saying
Backchanneling
Using facial expressions, nods, vocalizations such as "uh huh," and verbal statements such as "I Understand" to let the speaker know you are paying attention
Paraphrasing
Restating in your own words what the speaker has said, to show that you understand
Empathizing
Conveying to the speaker that you understand and share his or her feelings on the topic being discussed
Supporting
Expressing your agreement for the speakers opinion or point of view
Analyzing
Providing your own perspective on what the speaker has said
Advising
Communicating advice to the speaker about what he or she should think, feel, or do
Types of Listening
Informational
Critical
empathic
inspirational
appreciative
Informational listening
listening to learn
i.e. listening to a teacher in a classroom
Critical Listening
listening to evaluate of analyze
Empathic Listening
Listening to experience what the speaker thinks or feels
Perspective taking
the ability to understand a situation from another's point of view
empathic concern
the ability to identify how someone else is feeling and to experience those feelings yourself
sympathetic listening
feeling sorry for another person or truly understanding another's grief
Inspirational Listening
listening to be inspired by what someone else is saying
Appreciative listening
listening for pure enjoyment
Barriers to listening
noise
psuedolistening
selective attention
information overload
glazing over
rebuttal tendency
closed-mindedness
competitive interrupting
Noise
anything that distracts you from listening to what you wish to listen to -- can be psychological or physical
Pseudolistening
pretending to listen by using feedback behaviors to make it seem like you are paying attention
Selective attention
listening only to what you want to hear and ignoring the rest
Information overload
the state of being overwhelmed by the huge amount of info that each of us takes in each and every day - especially a problem for those with ADHD
Glazing over
Daydreaming or allowing the mind to wander while another person is speaking - you really are listening but allowing your mind to drift while doing so
Rebuttal Tendency
the propensity to debate a speaker's point and formulate a reply while that person is still speaking
Closed-mindedness
the tendency not to listen to anything with which one disagrees
Competitive Interrupting
The practice of using interruptions to take control of conversations
confirmation bias
the tendency to pay attention only to information that supports one's values and beliefs, while discounting or ignoring information that does not
Vividness Effect
The tendency for dramatic, shocking events to distort one's perception of reality
Skepticism
helps critical listening- an attitude that involves raising questions or having doubts ; evaluating the evidence of a claim
Credibility
refers to the reliability and trustworthiness of someone or something . Depends on expertise,experience, and bias.
continuer statements
phrases that identify the emotions a person is experiencing and allow him or her to communicate them further
Terminator statements
phrases that fail to acknowledge a speaker's emotions, shutting down his or her opportunity to express them