Create an account
the active process of making meaning out of another person's spoken message . It is a learned skill.
How Culture affects Listening
Expectations for directness
nonverbal listening responses
understanding of language
Stages of Effective listening- THE HURIER MODEL
Responding with silence and a lack of expression on your face - often signals a lack of interest in what the speaker is saying
Using facial expressions, nods, vocalizations such as "uh huh," and verbal statements such as "I Understand" to let the speaker know you are paying attention
Conveying to the speaker that you understand and share his or her feelings on the topic being discussed
the ability to identify how someone else is feeling and to experience those feelings yourself
Barriers to listening
anything that distracts you from listening to what you wish to listen to -- can be psychological or physical
pretending to listen by using feedback behaviors to make it seem like you are paying attention
the state of being overwhelmed by the huge amount of info that each of us takes in each and every day - especially a problem for those with ADHD
Daydreaming or allowing the mind to wander while another person is speaking - you really are listening but allowing your mind to drift while doing so
the propensity to debate a speaker's point and formulate a reply while that person is still speaking
the tendency to pay attention only to information that supports one's values and beliefs, while discounting or ignoring information that does not
helps critical listening- an attitude that involves raising questions or having doubts ; evaluating the evidence of a claim
refers to the reliability and trustworthiness of someone or something . Depends on expertise,experience, and bias.
phrases that identify the emotions a person is experiencing and allow him or her to communicate them further
Please allow access to your computer’s microphone to use Voice Recording.
Having trouble? Click here for help.
We can’t access your microphone!
Click the icon above to update your browser permissions and try again
Reload the page to try again!Reload
Press Cmd-0 to reset your zoom
Press Ctrl-0 to reset your zoom
It looks like your browser might be zoomed in or out. Your browser needs to be zoomed to a normal size to record audio.
Please upgrade Flash or install Chrome
to use Voice Recording.
For more help, see our troubleshooting page.
Your microphone is muted
For help fixing this issue, see this FAQ.
Star this term
You can study starred terms together