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Chapter 18 of Health Information Management Technology An Applied Approach

Which of the following is used in the recruitment process?

Conducting reference checks

One of your transcriptionists is complaining that she has carpal tunnel syndrome. This is a result of poor: Ergonomics- encompasses those factors or qualities in the design of something

especially a workplace or equipment used by people at work, that contribute to comfort, efficiency, safety, and ease of use.

Position descriptions policies and procedures training checklists and performance standards are all examples of

human resource tools

Which of the following statements is true about the chain of command in a bureaucratic organization?

Every employee is accountable to only one boss.

Which of the following describes the type of behavior the organization wishes to encourage among its employees?

Values statement

Modern management theory is based on which of the following ideas?

People accomplish more working collectively than they do working individually.

Ultimate responsibility for the operation of healthcare organizations lies with:

the board of directors

Which of the following is not a basic purpose of the employment interview?

None of the above

Which of the following tools can be used to graphically depict an organization's formal structure?

organizational chart

Items such as building equipment, furniture, and computers are generally _______________.

included in the capital budget

Which of the following is an example of a fixed cost?

Property insurance

Schedules are developed to __________________.

provide adequate coverage during the business hours of the organization

Which of the following would be an example of a weakness of the organization?

The hospital has trouble making payroll each month.

Sue and John are arguing over whose responsibility it is to code emergency room records. What could be done to minimize conflicts?

Make sure that their job responsibilities are spelled out in job descriptions

Which level of management would you expect to establish the future direction of an organization?

Executive manager

Which of the following is the approved method for conducting business in an organization?


Which of the following is a written description of an organization's formal position?


Which of the following is a short description of the purpose of an organization?

Mission statement

The employee evaluation for coders specifies that coders are expected to code at least 28 inpatient charts per day. This is an example of what:

Performance standard

Which of the following should be the first step in any decision-making process?

Defining the problem

Internal promotion is best used to _________________.

motivate current employees to do a good job and learn new skills

Environmental assessments are performed as part of which of the following processes?

Strategic planning

Teams often fail to succeed when

the leader dominates the team

Which of the following would you find in a policy?

Employees undergo an evaluation annually

Which of the following activities is not considered a traditional function of management?

Systems thinking

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