One of your transcriptionists is complaining that she has carpal tunnel syndrome. This is a result of poor: Ergonomics- encompasses those factors or qualities in the design of something
especially a workplace or equipment used by people at work, that contribute to comfort, efficiency, safety, and ease of use.
Position descriptions policies and procedures training checklists and performance standards are all examples of
human resource tools
Which of the following statements is true about the chain of command in a bureaucratic organization?
Every employee is accountable to only one boss.
Which of the following describes the type of behavior the organization wishes to encourage among its employees?
Modern management theory is based on which of the following ideas?
People accomplish more working collectively than they do working individually.
Ultimate responsibility for the operation of healthcare organizations lies with:
the board of directors
Which of the following tools can be used to graphically depict an organization's formal structure?
Items such as building equipment, furniture, and computers are generally _______________.
included in the capital budget
Schedules are developed to __________________.
provide adequate coverage during the business hours of the organization
Which of the following would be an example of a weakness of the organization?
The hospital has trouble making payroll each month.
Sue and John are arguing over whose responsibility it is to code emergency room records. What could be done to minimize conflicts?
Make sure that their job responsibilities are spelled out in job descriptions
Which level of management would you expect to establish the future direction of an organization?
The employee evaluation for coders specifies that coders are expected to code at least 28 inpatient charts per day. This is an example of what:
Which of the following should be the first step in any decision-making process?
Defining the problem
Internal promotion is best used to _________________.
motivate current employees to do a good job and learn new skills
Environmental assessments are performed as part of which of the following processes?