Introduction to Hospitality Chapter 6
Terms in this set (60)
Before cruising became a popular form of vacation, what was the main purpose for sea travel?
Immigration, trade, and war.
What year did the first cruise occur?
Who was the novelist to sale around the Mediterranean in 1844?
William Makepeace Thackaray
What year did P&O ships get upgraded to "cruising yachts?
What year did the first American Cruise ship set sail?
Three ships built by the white star line in the early 1900's to compete with Cunard
What were white start lines goals for it's new ships?
To make the quietest, most luxurious, and most stable ships afloat.
Who is recognized as the inventor of cruising?
The Peninsula and Oriental Steam Navigation company (P&O)
What cruise line industry change came out of the Titanic disaster?
Safety regulations, particularly in the increase in the number of lifeboats.
Packages that include air and cruise travel in one price
What is the cruise industry worth today?
35 Billion dollars
How many new ships have the major cruise lines launched in the past few years?
How many North American's say they plan to cruise in the next 3 years?
Who are the top 3 players in the cruise industry?
1.) Carnival Cruise Lines
2.) Royal Caribbean Cruises,
3.) Norwegian Cruise Lines.
Which cruise line is the most successful financially?
Carnival Cruise Lines
Other than the fare itself where does carnival make most of it's income?
Who is the Largest Cruise Line?
Carnival Cruise Line
Which cruise brands do Carnival Corporation and PLC include?
Carnival Cruise Line
Holland America Cruise Line
Seabourn Cruise line
The target market for Carnival Cruise lines
Who is the Second Largest Cruise Line?
Royal Caribbean Cruise Line
What are the cruise brands under Royal Caribbean Cruise Line?
Royal Caribbean International
How many passengers does the Royal Caribbean Cruise Line carry per year?
Over 3 million
Royal Caribbean fleet consists of how many ships?
Royal Caribbean Cruise Line offers how many destinations worldwide?
The Target market for Royal Caribbean Cruise Lines
35+ with a relatively high income and wealthy families.
The third Largest Cruise lines is
Star Cruises operates which brands
Norwegian Cruise Line
Which Cruise company received the "Leading Cruise line in Asia-Pacific Award?"
According to Cruise Line International Association Who is the average cruise passenger?
46 years married, no children in the household and has an income of $93,000
How many passengers take a cruise each year?
What are the 3 types of cruise industry markets?
Which industry Market consists of incomes in the $30,000-$60,000 range?
Which industry Market consists of incomes in the $60,000-$80,000 range?
Which industry Market consists of incomes in the $80,000+ range?
Mass Market Cruise Lines examples
Carnival Cruise Line, Disney Cruises, Princess Cruises, Norwegian Cruise Line, and Royal Caribbean.
Middle Market Cruise lines examples
Holland American Lines, Windstar Cruises, Cunard Lines, Celebrity Cruises.
Luxury Market Cruise line examples
Sea Goddess I, Sea Goddess II, Seabourn Spirit, Seabourn Pride, Crystal Harmony, Crystal Hanseatic, Radisson Diamond, Silver Wind, song of Flower
What are the 12 Types of Cruises
5.) Steam Boating
6.) Expeditins and Natural Cruises
7.) Adventure Cruises
9.) World Cruises
11.) Specialty and Theme Cruises
12.) Deluxe Cruising
Which type of cruise is the most popular?
Where are Coastal Cruises offered?
Northern Europe, The United States, Mexico
Where can you find a River Cruise?
Europe, Russia, China, Egypt, and Australia
Which type of cruises, cruise Europes inland waterways, and canals, from April to November when weather permits?
Barges can take up to how many passengers?
Which type of Cruise is a concept unique to the United States?
Expedition and Natural Cruise
Cruises to exotic and exciting places. Passengers play an active part in every aspect to the trip, tends to visit interesting destinations, exploring and studying nature. No ritzy entertainment, instead has lectures, naturalists, and historians on board.
What does the term crossings mean?
Sailing across the Northern Atlantic either to or from the Americas (can take place across any major ocean).
What are the 5 essential positions on a cruise ship?
2) Hotel Manager
3) Food and Beverage Manager
4) Chief Purser
5) Cruise Director
6) Chief Steward
True/False: The Captain is the highest ranking position.
What are some of the captain's job responsibilities?
Caring for all staff and guests, makes virtually every executive decision dealing with the ship (navigations, operations, and company policy).
What is the hotel manager on a cruise ship?
The person who is incharge of all hotel operations onboard the ship (administration, staff, entertainment, food and beverage, dining room, and house keeping). They are also incharge of training staff and overseeing financial operations.
What does the food and beverage manager incharge of?
All areas onboard that serve food and beverage, food costs, and the quality of the food and beverage that is served.
True/False: the food and beverage manager's job is complete at some point every day.
False: as long as the ship is at sea the the food and beverage manager's job is never complete.
Part of the hotel operations department on the ship, responsible for supervising all other departments except for deck and engine.
What does the cruise director do?
Creates, coordinates, and implements all daily activities and acts as master of ceremonies at all social activities and evening shows. A lot of public speaking, delegating responsibilities to staff.
What is the chief steward responsible for?
Supervises housekeeping department, also regulates and accounts for cleaning supplies, equipment used, cabin services, room services, bell services, and passenger baggage.
What are some of the destinations that cruises are offered to?
Caribbean, Mediterranean, Alaska, and Hawaii.
Where is the most popular cruise destination?
What are the 3 regions to choose from in the Caribbean?
True/Fasle: The most popular cruise length is 5 days.
False: The most popular cruise length is 7 days.
True/False: Caribbean cruises are the only type of cruise that puts passengers within just a few hours sailing of another country/or continent.
False: Mediterranean cruises.