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COM 357: Organizational Communication Final

Terms in this set (42)

What concept explains the willingness of a culture to accept status and power differences amongst members?
Power distance
Zappo's CEO's hands off, accessible and willingness to listen management style can be described as ______________
Transactional and transformational
Who is the father of Bureaucratic Management?
Max Weber
What is NOT a value of Virtual Teams
Tend to develop personal relationships
What makes Mandela a transformational leader?
All of the above
What type of communication does a matrix organization use?
Lateral communication
Which is not a basic principle of Scientific Management?
Workers are separated from the means to engage in production of goods
Which component of Scientific Management does the introduction of robots best achieve?
Worker-job fit
Which is not a form of unobtrusive control?
Traditional strategies
What kind of relationships is built in a network matrix organization?
Dual
Bureaucratic hierarchies do not have: __________________
Decentralized power systems
"Every member of society has some form of power" suggests that power is ______________
Dispersed
What type of virtual team involves work done partially or completely outside of the work place?
Telework
The CEO wants to implement newer rules and regulations for the organization while maintaining the org hierarchy. What part of the cultural onion does this exemplify?
Values
What type of power does the NBA exemplify?
Legal/rational
What is culture?
Defining boundary between difference groups, Software state of mind, Learned and shared
An employer choosing the best candidate for a manager position after extensively interviewing each one is practicing which type of decision making and info processing?
Rational & systematic
Which quality does not belong to a transformational leader?
Close supervisor
What is a benefit corp?
All of the above
Tensions in organizations
1. Micro-macro forces (professional goals vs. individual needs) 2. Structures (org chart/hierarchy) 3. Critical Thinking (can cause disagreements w/ higher ups) 4. Plans vs. Emergence (set plans but things change)
Hegemony
Geographic control/existing system of control 1. communication perpetuates myths 2. power of organizational cultures
Needs of organization
1. control/coordination 2. workers (interdependence vs. independence) 3. specialization 4. efficiency of work
5. balance of creativity and constraint
5 Perspectives
Functionalist, Interpretivist, Critical, Postmodern, Feminist
Functionalist
Example: use of surveys
Focuses on observation and deduction
Interpretivist
Discourse of understanding -social constructionism (culture in orgs, work place politics)
Critical
Social groups have different levels of access to communication resources, Powerful groups may shape reality
Postmodern
Getting rid of previous assumptions and asking what we need to enact. Example: consultants w/ no ties to org give outside perspective
Feminist
Asks, is this a systematic issue in disenfranchised voices?
Systems Theory
Basic theme: Orgs are based on relationships, not individuals. Advocates for open communication
1. Interdependence vs. Independence
2. Cause/effect is complex
3. Levers are difficult to locate
4. Supra and subsystems
5. Adapt or perish
6. History matters
7. Systems must learn and adapt
Marx's views
Capitalists do not generate wealth, they exploit individuals
Workers no longer produce for themselves
Make $ not goods
Taylor's tenets:
Scientific management
1. one best way to train everyone
2. worker/job fit proper selection of worker
3. establish training, incentives, accountability
4. strict division of labor
Taylor's vision
1. management-labor relations
2. goal setting & feedback
3. specific challenging goals
4. Avoids systematic soldiering
5. Integrates men w/ machines
Max Weber
Theory of bureaucracy: emphasized leadership: traditional, charismatic, rational/legal
Theory of Bureaucracy
Importance of closed systems
Emphasis on orgs
Importance of authority
Fayol's Bridge
Management can promote engagement thru structure
Liasons
Connect 2 groups
Broker
Disseminates information learned to people who do not know each other *large degree of power*
Bridge
Creates bridge between teams
Gatekeeper
Floats between groups
Isolates
Do not interact with anyone
Radial
hierarchy
Interlocking
network
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