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21 terms

MIS quiz 2

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Executive support systems
(ESS) Helps senior management make decisions requiring judgement, evaluation, and insight. Often delivered through a portal.
Decision support systems
(DSS) Supports nonroutine decision making for middle management
Management information systems
(MIS) A specific catagory of information systems serving middle management- provides reports on the organization's current performace
Transaction processing systems
(TPS) Keeps track of elementary activities and transactions for operational managers, Performs and record the daily routine transactions necessary to condut business
Organization
A stable, formal social structure that takes resources from the environment and processes them to produce outputs
Routines
Precise rules, procedures, and practices that have been developed to deal with situations
Switching costs
The cost of switching from one product to a competing product
Business-to-business electronic commerce
(B2B) Sales of goods and services among businesses
Business-to-consumer electronic commerce
(B2C) Sales of goods and services to individual consumers
Clicks-and-mortar
Model that involves an existing bricks-and-mortar business and extension websites
Cost transparency
The ability of consumers to discover the actual costs merchants pay for products
Customization
Changing a product based on a user's preferences and prior behavior
Disintermediation
Removal of organizations or business process layers responsible fro intermediary steps in a value chain
Dynamic pricing
The price of a product varies depending on the demand characteristics of the consumer or the supply situation of the sellerr
Electronic data interchange
(EDI) Enabales computer to computer exchange between two organizations of standard transactions such as invoices
Information asymmetry
One party in a transaction has more information that is important to the transaction than the other
Information density
Total amount and quality of information to all market participants
Market entry costs
The cost merchants must pay to simply bring their goods to the market
Price transparency
Ease with which consumers can find out the variety of prices in the market
Richness
Complexity and content of a message
Transaction costs
Cost of participating in a market