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31. Group behavior is ______________.

d. not merely the sum total of the behaviors of all the individuals in the group

33. __________ are work groups established by the organization that have designated work assignments and specific tasks.

b. Formal groups

35. Which of the following formal groups are essentially independent groups, which, in addition to their regular job, take on tasks such as hiring, performance evaluations, and so forth?

c. self-managed teams

37. Group development is ______________.

b. a dynamic process

38. The forming stage of group development consists of _______________.

d. two phases

39. The __________ stage is complete when members begin to think of themselves as part of a group.

a. forming

40. When the __________ stage is complete, there will be a relatively clear hierarchy of leadership within the group and agreement on the group's direction.

b. storming

41. Norming occurs when ___________.

d. close relationships develop and the group demonstrates cohesiveness

42. The __________ stage is complete when the group structure solidifies and the group has assimilated a common set of expectations of what defines correct member behavior.

d. norming

43. In the __________ stage, high levels of task performance are not the group's top priority any longer.

b. adjourning

44. The success or failure of a group is affected by group attributes such as abilities of the group's members, the size of the group, ________________.

a. the level of conflict, and the internal pressures on the members to conform to the group's norms

45. Which of the following is an example of group member resources?

b. group member personalities

46. Which of the following personality traits tends to have a positive impact on group productivity and morale?

a. self-reliance

48. Which of the following personality traits tends to have a negative impact on group productivity and morale?

d. dominance

49. Behavior patterns expected of someone occupying a given position in a social unit is called ______________.

a. a role

50. An individual confronted by different role expectations has just encountered role _____________.

b. conflict

51. The acceptable standards or expectations that are shared by the group's members are referred to as _______________.

b. norms

52. A new commercial bank employee who notices stares from other officers because he does not wear conservative work attire is experiencing what aspect of groups?

b. norms

53. Work group norms are _____________.

a. very powerful in influencing an individual's performance

54. The findings of Asch's experiment utilizing lines of different lengths relate to _______________.

b. workplace conformity

55. Prestige grading, position, or rank within a group is __________.

b. status

57. Age, skill, and experience are examples of which of the following?

b. informal status categories

58. _____________ occurs when a supervisor is earning less than his or her subordinates.

d. Status incongruence

59. According to the group behavior model, group size is an example of what factor of group determination of effectiveness?

b. group structure

60. In comparison to large groups, small groups ______________.

c. are faster at completing tasks

1. Large groups consistently get better results than smaller ones, when the group is involved in __________.

c. problem solving

62. The "free rider" tendency explains why ¬¬¬_______________.

c. as groups get larger, the individual contribution often decreases

63. Which of the following is a potential means of limiting the free rider effect?

a. be able to identify individual responsibility

64. The degree to which members are attracted to a group and share the group's goals is referred to as group ______________.

b. cohesiveness

65. Research has shown that highly cohesive groups are __________ than less-cohesive groups.

d. more effective

66. When cohesiveness is low and goals are not supported, cohesiveness has __________ on productivity.

a. no significant effect

69. Which of the following is true concerning the effectiveness of individual decision making over group decision making?

d. Individuals are less accepting of the final decision.

70. The __________ view of conflict argues that conflict must be avoided, that it indicates a problem within the group.

b. traditional

71. Which view of conflict sees it as absolutely necessary for effective organizational performance?

d. interactionist view

72. The type of conflicts that the interactionist says support the goals of the organization are known as ______________.

d. functional conflicts

73. _____________ prevent a group from achieving its goals.

d. Dysfunctional conflicts

75. When conflict levels are too high, managers can select from __________ conflict-management options.

c. five

77. Withdrawing from or suppression of conflict is termed ______________.

d. avoidance

78. Research evidence suggests that teams typically outperform individuals when _______________.

c. the tasks being done require multiple skills, judgment, and experience

79. Managers have found that teams are _______________ to changing events than are traditional departments or other permanent work groups.

d. more flexible and responsive

80. _______________ interact primarily to share information and to make decisions to help each member do his or her job more efficiently and effectively.

c. Work groups

81. A formal group made up of interdependent individuals responsible for attainment of goals is a(n) ______________.

c. work team

82. A work group __________________.

d. runs efficient meetings

83. A ____________ has a strong, clearly focused leader.

c. work group

84. A ____________ is characterized by individual and mutual accountability.

d. work team

85. A work team _______________.

b. has shared leadership roles

86. What type of team is rarely given the authority to unilaterally implement any of their suggested actions?

b. problem solving

87. Bringing together organizational members from marketing, accounting, human resources, and finance to work on a task would be an example of a _______________ team.

a. cross-functional

88. _______________ teams tend to be more task-oriented especially if the team members have never personally met.

d. Virtual

89. High-performance teams tend to have _____________ goals.

a. clear

90. To be effective, teams should _____________.

c. have relevant skills

91. _______________ is characterized by dedication to the team's goals and a willingness to expend extraordinary amounts of energy to achieve them.

d. Unified commitment

92. On a baseball team, a shortstop who "raises his fist" as a signal indicating he will cover second base in the event of an attempted steal is exhibiting what characteristic of effective teams?

d. good communication

93. Which role of leader is associated with effective teams?

d. facilitator

94. Providing a pay system that appropriately recognizes team activities is an example of what characteristic of effective teams?

a. internal and external support

95. What is a drawback of global teams?

c. There is a greater potential for stereotyping.

96. What is a benefit of global teams?

b. There is a greater diversity of ideas.

97. Understanding the relationship between group performance and group member resources is made more challenging _______________.

d. in global organizations in which cross-cultural groups are prevalent

98. Research on conformity suggests that _______________.

b. conformity is culture-bound

99. Status for _______________ tends to come from family position and formal roles held in organizations.

c. Latin Americans

100. In global teams, social loafing _______________.

c. is consistent with cultures that are dominated by self-interest

102. _______________ is the patterns of informal connections among individuals within groups.

d. The social network structure

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