62 terms

Chapter 15 Understanding Groups and Teams (prep)

31. Group behavior is ______________.
d. not merely the sum total of the behaviors of all the individuals in the group
33. __________ are work groups established by the organization that have designated work assignments and specific tasks.
b. Formal groups
35. Which of the following formal groups are essentially independent groups, which, in addition to their regular job, take on tasks such as hiring, performance evaluations, and so forth?
c. self-managed teams
37. Group development is ______________.
b. a dynamic process
38. The forming stage of group development consists of _______________.
d. two phases
39. The __________ stage is complete when members begin to think of themselves as part of a group.
a. forming
40. When the __________ stage is complete, there will be a relatively clear hierarchy of leadership within the group and agreement on the group's direction.
b. storming
41. Norming occurs when ___________.
d. close relationships develop and the group demonstrates cohesiveness
42. The __________ stage is complete when the group structure solidifies and the group has assimilated a common set of expectations of what defines correct member behavior.
d. norming
43. In the __________ stage, high levels of task performance are not the group's top priority any longer.
b. adjourning
44. The success or failure of a group is affected by group attributes such as abilities of the group's members, the size of the group, ________________.
a. the level of conflict, and the internal pressures on the members to conform to the group's norms
45. Which of the following is an example of group member resources?
b. group member personalities
46. Which of the following personality traits tends to have a positive impact on group productivity and morale?
a. self-reliance
48. Which of the following personality traits tends to have a negative impact on group productivity and morale?
d. dominance
49. Behavior patterns expected of someone occupying a given position in a social unit is called ______________.
a. a role
50. An individual confronted by different role expectations has just encountered role _____________.
b. conflict
51. The acceptable standards or expectations that are shared by the group's members are referred to as _______________.
b. norms
52. A new commercial bank employee who notices stares from other officers because he does not wear conservative work attire is experiencing what aspect of groups?
b. norms
53. Work group norms are _____________.
a. very powerful in influencing an individual's performance
54. The findings of Asch's experiment utilizing lines of different lengths relate to _______________.
b. workplace conformity
55. Prestige grading, position, or rank within a group is __________.
b. status
57. Age, skill, and experience are examples of which of the following?
b. informal status categories
58. _____________ occurs when a supervisor is earning less than his or her subordinates.
d. Status incongruence
59. According to the group behavior model, group size is an example of what factor of group determination of effectiveness?
b. group structure
60. In comparison to large groups, small groups ______________.
c. are faster at completing tasks
1. Large groups consistently get better results than smaller ones, when the group is involved in __________.
c. problem solving
62. The "free rider" tendency explains why ¬¬¬_______________.
c. as groups get larger, the individual contribution often decreases
63. Which of the following is a potential means of limiting the free rider effect?
a. be able to identify individual responsibility
64. The degree to which members are attracted to a group and share the group's goals is referred to as group ______________.
b. cohesiveness
65. Research has shown that highly cohesive groups are __________ than less-cohesive groups.
d. more effective
66. When cohesiveness is low and goals are not supported, cohesiveness has __________ on productivity.
a. no significant effect
69. Which of the following is true concerning the effectiveness of individual decision making over group decision making?
d. Individuals are less accepting of the final decision.
70. The __________ view of conflict argues that conflict must be avoided, that it indicates a problem within the group.
b. traditional
71. Which view of conflict sees it as absolutely necessary for effective organizational performance?
d. interactionist view
72. The type of conflicts that the interactionist says support the goals of the organization are known as ______________.
d. functional conflicts
73. _____________ prevent a group from achieving its goals.
d. Dysfunctional conflicts
75. When conflict levels are too high, managers can select from __________ conflict-management options.
c. five
77. Withdrawing from or suppression of conflict is termed ______________.
d. avoidance
78. Research evidence suggests that teams typically outperform individuals when _______________.
c. the tasks being done require multiple skills, judgment, and experience
79. Managers have found that teams are _______________ to changing events than are traditional departments or other permanent work groups.
d. more flexible and responsive
80. _______________ interact primarily to share information and to make decisions to help each member do his or her job more efficiently and effectively.
c. Work groups
81. A formal group made up of interdependent individuals responsible for attainment of goals is a(n) ______________.
c. work team
82. A work group __________________.
d. runs efficient meetings
83. A ____________ has a strong, clearly focused leader.
c. work group
84. A ____________ is characterized by individual and mutual accountability.
d. work team
85. A work team _______________.
b. has shared leadership roles
86. What type of team is rarely given the authority to unilaterally implement any of their suggested actions?
b. problem solving
87. Bringing together organizational members from marketing, accounting, human resources, and finance to work on a task would be an example of a _______________ team.
a. cross-functional
88. _______________ teams tend to be more task-oriented especially if the team members have never personally met.
d. Virtual
89. High-performance teams tend to have _____________ goals.
a. clear
90. To be effective, teams should _____________.
c. have relevant skills
91. _______________ is characterized by dedication to the team's goals and a willingness to expend extraordinary amounts of energy to achieve them.
d. Unified commitment
92. On a baseball team, a shortstop who "raises his fist" as a signal indicating he will cover second base in the event of an attempted steal is exhibiting what characteristic of effective teams?
d. good communication
93. Which role of leader is associated with effective teams?
d. facilitator
94. Providing a pay system that appropriately recognizes team activities is an example of what characteristic of effective teams?
a. internal and external support
95. What is a drawback of global teams?
c. There is a greater potential for stereotyping.
96. What is a benefit of global teams?
b. There is a greater diversity of ideas.
97. Understanding the relationship between group performance and group member resources is made more challenging _______________.
d. in global organizations in which cross-cultural groups are prevalent
98. Research on conformity suggests that _______________.
b. conformity is culture-bound
99. Status for _______________ tends to come from family position and formal roles held in organizations.
c. Latin Americans
100. In global teams, social loafing _______________.
c. is consistent with cultures that are dominated by self-interest
102. _______________ is the patterns of informal connections among individuals within groups.
d. The social network structure