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PRNU 240 Quiz 1
Terms in this set (62)
WEEK 2 MATERIAL
define emotional intelligence
the ability to manage one's emotions and the emotions of others
ability to recognize and understand your moods, emotional reactions, motivations, and how these affect others
ability to control or change your mood and the ability to think before reacting/judging
define social awareness
empathy and recognition of others feelings
define social skills
abilities that enable you to build/manage relationships/partnerships
what are the by-products of self-awareness that are essential skills for nurses?
introverted leaders tend to be more _______ than extroverted leaders
creative and careful in managing problems and risks
name some leaders that were introverts
ghandi, lincoln, bill gates, al gore, ...
where do introverts draw their energy from? how does this compare to extroverts?
introverts draw energy from quiet reflection compared to extroverts that draw their energy from the outside world (people, things)
when interacting with large numbers of people introverts can suffer from...
list some traits of extroverts
comfortable in groups
wide range of friends
may not think things through fully before starting something
list some traits of introverts
seen as reflective/reserved
comfortable being or working alone
prefer to know fewer people but more well
may spend too much time reflecting before acting
may forget to compare ideas to reality
why might introverted leaders have an advantage over more extroverted leaders?
more of a focus on empowering, mentoring, and developing people
tend to listen more and think before speaking
less bothered by the solitary nature of some types of leadership
what are some ways that introverted leaders can maximize their leadership potential?
avoid multitasking (may feel less productive)
focus more on one to one interactions
delegate tasks that you find exhausting to the more extroverted members of your team
schedule alone time, but also push yourself to be social as well (eat lunch with team members every other day, etc.)
what are the three aspects of emotional intelligence?
1) control impulses and delay gratification
2)regulate ones mood and stay motivated when faced with frustration
3)empathize with others
emotional intelligence allows one to focus on _________ decision making rather than being led by emotion
insight into how emotions influence decision making can lead to the development of the characteristics of...
determination of motivations
demonstration of social skills
relationships are built through communication that is...
cognizant of others emotions
directed by knowledge of motivating factors
what is leadership?
the ability to influence others
define transformational leadership
leaders and followers help each other to increase morale and motivation
-deviates from command and control style of leadership
what are some of the benefits of transformational leadership
enhance nurse leadership
promotes positive work environment
reduces staff turnover
transformational nurse leaders...
identify needs, inspire change, and promote commitment to change
list characteristics of good followers
support leadership decisions
follow through on assignments
list characteristics of followers that can undermine leadership
looks for faults
erode support for leaders
incivility in the workplace can lead to...
jeopardized patient care and nurses well-being, health, and job satisfaction
nonverbal or overt behaviors that are rude, disruptive, or intimidating to others
-also includes refusing to act when action is necessary (refusal to share information, etc.)
what are three ways to foster civility in the workplace?
creating at statement of a vision and shared values
setting ground rules
having policies/procedures addressing workplace health
what are the four dimensions of emotional intelligence?
1) perception of emotion- identification
2) integration and assimilation of emotion- assist with decision making/ intellectual processing
3) utilize knowledge of emotions- understand complex emotions, interpret meaning conveyed by emotion
4) management/conscious regulation of emotions- enhances intellectual growth, reflectively monitor emotions, ability to be open or detached from emotions
what are some tools for assessing emotional intelligence?
emotional competence inventory (ECI)
emotional quotient inventory (EQ-1)
emotional intelligence test (MSCEIT)
-only the last one has shown good validity because it is based on performing tasks rather that self-assessment of emotional sensitivity
the understanding of emotion includes ______ which can provide information on what can motivate followers
ability to recognize relationships between emotions, understand complex emotions, and recognize how emotions can change from one situation to the next
what are the four M's of leadership? (People are...)
Makers of meaning and decisions
Members of groups
Messy ("treating people as people is messy")
what are the four phases of developing emotional intelligence in organizations?
1) preparation- increase motivation
2) training- build positive rapport between trainer and participants, goal setting, and self-directed involvement
3) transfer/maintenance- preventing the reemergence of old habits
4) evaluation- provide feedback
WEEK 3 MATERIAL
what is the function of core competencies for interprofessional collaborative practice?
identifies outcome-based competencies (ways graduates demonstrate knowledge, skill, and ability to be part of a team)
what are the four competencies for interprofessional practice? how do they enhance an interprofessional team?
-teams and teamwork
creates a climate of respect, effective communication, knowledge of each profession's contributions, and enhanced teamwork/dynamics
what are the three standards from the "nursing scope and standards of practice" that apply to teamwork?
communication-effective communication, contribute own perspective to discussions
leadership-communication and conflict resolution skills
collaboration-negotiation skills, adheres to codes of conduct, engage in teamwork
what are some potential barriers to teamwork?
diversity (different language, practices, beliefs, etc.)
lack of respect
what are the five behaviors that demonstrate respect?
being an attentive listener
be professional and accountable
the culture at a workplace is linked to...
employee recruitment, retention, and job satisfaction
what is one of the most effective ways to stop workplace incivility?
speaking up to address an issue when it happens
what are some of the impacts of disrespectful behavior on the nurse?
-undercuts respect for their professional opinion
-difficulty in getting others to listen
-consider changing job or profession
why might a nurse not report disrespectful behavior?
fear of termination or retaliation
what are some reasons why a nurse might lack self-awareness?
-overwhelmed with work
-resentful for being overworked/overtired but don't believe that they have the right to request time off/additional resources
-internalize negative feedback (define themselves by negative action than by positive)
-ready to blame others rather than examine true reasons for being miserable
having a healthy sense of self-awareness leads to...
-taking better care of yourself
-becoming more resilient
-setting healthy boundaries
-engaging in healthier behaviors
-becoming a better nurse/caregiver
what are some methods for raising self-awareness?
keeping a journal
talking with mentor/counselor
asking for feedback
meditation/taking time for reflection
what are some ways to manage your emotions?
-not dwelling on negative thoughts/emotions
-avoiding negative behaviors
-accepting and acting on feedback
what is the function of an employee assistance program?
provide wellness services
-life coaching and assertiveness training
-work/life balance coaching
in 2008 the joint commission required healthcare organizations to do what related to "behaviors that undermine a culture of safety"?
establish a code of conduct for acceptable bahaviors as well as management strategies for disruptive/inappropriate behaviors
disruptive behaviors can lead to...
-nurses being unwilling to report information to physicians
-poor postoperative care
-incorrect/delayed medication orders
-prolonged patient suffering
How and when should you report disruptive behaviors?
report when direct confrontation is ineffective
record the date/time/setting of each occurrence to support your case
contact the nurse manager or the human resources department
-state nursing associations/board may also be used as a resource
define fundamental attribution error/ correspondence bias
tendency to assume/attribute causality to others' actions
how can workplace disruption (disrupting the status quo) make a more positive environment?
-can help workers keep an open mind
-help avoid attribution errors (incorrect blame)
-catch and communicate about errors before they cause patient harm
-gain new perspectives/ problem solving strategies
describe the STOP strategy used to guide difficult conversations
S-state the problem
T-tell the person what you want
O-offer a chance to respond
P-provide closure (review/summary)
list some examples of difficult conversation topics to address
-lack of teamwork
-noncompliance with policies
what are some of the benefits of handling tough conversations?
-better workplace environment
-improved staff retention
-enhanced working relationships
-greater patient safety
list some tips for making phone calls
-get organized before calling
-minimize background noise
-schedule phone conversations to avoid phone tag
list some tips for leaving voicemail messages
-jot down key points before calling
-state name, purpose for call, etc.
-repeat your name/number at the end of the message so they don't have to replay the message
list some tips for sending emails
-specific subject line
-use a greeting and closer
-keep your tone polite/businesslike
-use an email signature (with contact info, etc.)
list some tips for sending texts
-don't text during meetings
-avoid text abbreviations
-be mindful of the time to avoid disturbing the recipient
-keep in mind a response can take time, call if it's a pressing concern
describe the broaden and build theory
accumulating positive emotions broadens minds and awareness, leading to new thoughts/activities/relationships and gaining lasting resources
what are some strategies for increasing positivity?
-write down several good things daily to make positive things more visible
+share good things that happened during your shift with coworkers
-increase social connections
+"getting to know you" boards for patients
-random acts of kindness
+peer recognition boards
-meditation, enjoyable activities,...
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