Review for Certification
Terms in this set (162)
when something is missing from inventory
fixed expenses rent, salaries, utilities
8 1/2 by 11
what is the size of paper
determining office efficiency
opening mail and sorting
employers quarterly federal tax return form
increase in assets or decrease liability
restrict correspondence to one subject
office morale may be damaged if there are notes from medical professionals on the paper. what should you do in order to avoid office morale?
what type of mailing should you use if 3rd and 4th packages move to first class mail
optical character reader
machine scans documents and converts to electronic impulses
medical term for when menstruation begins
straightening body part
what does algia, algesia mean?
inner, within, and on the inside
skin disorder resulting from clogging or inflammation of sebaceous glands
hay fever/allergic rhinitis
annual recurring inflammation of mucous membranes of nose and eyes
anaphyalactic shock/allergic shock
violent shock reaction accompanied by rash resulting from over sensitivity to a foreign substance.
process by which digestive food is made an integral part of solid or fluids of an organism
wasting or withering of body from disease or lack of use
temporary sensory perception that occurs before onset of epileptic convulsion or migraines
hare lip and cleft lip
defect that babies are born with in the upper lip is not completely joined
study of cause of disease
physician specializing in diagnosis and treatment of tumors
cerebrovascular accident or stroke
wrong committed against another person or persons property
not of sound mind
non compos metis
aid to dependant children
liters per minute
national institute of health
schedule I drugs
substances that have no accepted medical use and high potential for abuse
delivery to pharmacy
where do you dispose of medicine
what letter is the pregnancy risk drug greatest risk of fetal harm
which immunization contains inactive pathogen vaccine
treats nausea and vomiting
which medication reduces fever
brand name for docusate sodium
which test do you use a tb syringe/ 5-15 degree angle and it goes into anterior forearm
prescribed albuterol sulfate
z track method
90 degree angle maintaining traction on the skin
inner canthus of the eye
where do you place eye drops at
what angle do you go in for dispensing self insulin
what type of specialist deals with the musculoskeletal system
bone bent or partially broke
after a meal
specimen in yellow stopper
hemoglobin complete blood count
clinical laboratory improvements amendments
total number of pregnancies
what do you use to help with a cough
another name for whooping cough
what is used for nerve pain
medical tort liability
most common negligence
defamation through spoken statement is
wishing you the best
what is the most inappropriate way to end a letter
empathy about expressed consent
what is not proper telephone etiquitte
who do the medical records belong to
DNR, living wills, healthcare proxies
state and federal guidelines
whose guidelines are to be complied with statue of limitations
an organization that offers insurance against losses in exchange for a premium
a requirement under a health care policy dictates that the insured be responsible for a percentage of covered services
period of time after the beginning of the disability for which no benefits are payable
insurance designed to offset medical expenses resulting from catastrophic or prolonged illness or injury
usual, customary and reasonable
insurance plans that pay a physicians full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the service by other physicians in the area and is otherwise reasonable
period of time in which a notice of claim or proof of loss must be filed
dread disease rider
a rider added to a policy to provide additional benefits for certain conditions
agreement by which a patient assigns to another party the right to receive payment from a third party for the service the patient has received
extended care facility
skilled nursing facility for patients receiving specialized care after discharge from a hospital
assignment of benefits
statement form the insurer that is sent to the patient with a detailed account of who paid which bills
assignment of benefits
completed by the patient to authorize payment directly from the insurance company to the physicians office
accounts receivable report
list of all account balances and the amounts owed to the medical practice at the end of the day
verify the mailing address on file in the clinic database, document the postmark date, prepare a new envelope with the corrected address and new postage
post office returns patients bill to the clinic with notations of address unknown, which steps should you take to handle the situation appropriately
send a work order to arrange biomed repair on malfunctioning equipment, record the serial number on each piece of equipment, locate each piece of equipment and confirm it is in working condition, retain the original purchase invoice from each manufacturer
which tasks should the MA include when taking master inventory of equipment in the medical office
if both husband and wife carry insurance coverage that overlaps, the insureds coverage is considered
when the health care provider is paid a fixed amount for each person treated regardless of service provided
list of approved professional services for which the insurance company will pay and how much it will pay
rules that insurance companies have that services be outpatient or inpatient
third party payer
public or private organizations that pay or insure medical expenses on behalf of recipients
contributions paid by employees
part A of medicare is financed by what?
thins mucus (mucinex)
what is latin for things done; deeds
Qui facit per alium facit per se
latin for he who acts through another acts for himself
scheduling that helps accommodate unforeseen situations and provides built in flexibility
medicare part b
which part of medicare covers outpatient services
hospitalization benefits under insurance plans are usually limited to a total monetary amount or maximum number of
to express disapproval of
Censor means an official examiner of manuscripts. Censure means ________.
a series of items intended to be used together
Sweet means having a taste like sugar. Suite means _
none of the above
Capitol means a building in which a State Legislature meets. Capital means _______.
Life threatening emergencies, such as poisonings, heart attacks, or auto accidents should best be handled by calling the police and ambulance. The physician will not have to be notified immediately.
Additional sheets of stationery for longer letters should not contain ____________.
The "modified block" form of letter has certain parts of the letter aligned to the right to help balance the letter which has a left-hand alignment. The date line, complimentary close, and _________ are the alignments to the right.
There is a tendency to write letters without unessential punctuation. Where all punctuation is omitted is called ______.
Assignor of an affidavit is called
An attestation of the truth of a written statement is called
Annual or periodic income to the insured for life or for a specified long term is called _________.
A sum of money, or other valuable consideration, binding parties to a contract is called ________.
One to whom goods are shipped is called the
An order for supplies or materials is called
A share of ownership in an incorporated business is called
In a simplified letter the ________ and the complimentary close are omitted.
a colon after the salutation and a comma after the complimentary close
Mixed punctuation in a letter requires
In a simplified letter the date is placed on line
An attention line is frequently used to route a letter to a particular person when a letter is addressed to a company. The attention line is typed as the _____________ line of the inside address.
If the physician's phone equipment is not set up for automatic conference calls, you may dial "0" and ask for the conference operator. The phone operator will ask you for a name, area code, and each phone number of the persons the physician wishes to communicate with. You can even request the operator to arrange for the call at a specific time.
Telephone number files of business, suppliers, or other physicians are maintained on a rotary file card. Physician offices that have IBM compatible computers with "windows" have built in card file for entry of such data.
An increase in a liability or a decrease in an asset is referred to as ___________.
The faster class of postal service is
second class mail
Newspapers and periodicals should be sent ___
A special system of communication by telephone and computer hookup using voices instead of typed messages is called __________.
An overnight telegram allows 100 words and the cost compared to a regular telegram is ___
A complete record of a day's financial activity is called __
patient information in a medical record
Flow charts, progress notes, and narrative notation are all examples of
transforming medical information into a permanent document
Which of the following is the role of a medical transcriptionist in the health care setting?
apologize, politely decline the patient's request, and offer to reschedule the visit.
The medical office assistant is helping a patient who has arrived accidently on a day when no clinicians are in the clinic. The patient is asking for a refill of her prescription. The medical office assistant is familiar with the patient and knows she receives the same medication each visit. The medical office assistant should
do-not-resuscitate (DNR) orders
health care proxies
Which of the following are typically included in an advance directive? (Select the three (3) correct answers.)
discharge summary report
Which of the following medical reports includes patient demographic information, dates of hospitalization, reason for hospitalization, brief history, significant findings from examinations and tests, course of treatment, final condition of the patient, and final diagnosis?
Call the insurance company and process an authorization
The primary care provider hands the medical office assistant a referral for a patient to get an MRI. Which of the following should the medical office assistant do first?
It is the principal medical record used in healthcare facilities.
Which of the following is a characteristic of an EMR system used by a medical office?
Which of the following codes is added to explain the cause of injury?
insurance allowed amount.
When posting an insurance payment via and EOB, the amount that is considered contractual is the
being able to generate a superbill while simultaneously charting.
EMR software has the advantage of
Which of the following types of licensure must a physician have and maintain to legally dispense, prescribe, or administer controlled substances?
Payment is misplaced.
Which of the following is the most likely cause of the deposits not agreeing with the credits on the day sheet or the patient ledgers?
This type of claim must be manually reviewed by a clearing house to determine the appropriate fee, or the medical necessity of the service. Claims also when placed in this status must be allowed time for the member eligibility or other files to be updated. Which of the following types of claim is this?
Which of the following scheduling methods works best for specialty and consulting practices because it allows the physician time to prepare for each office visit with the knowledge that the day will begin and end on schedule if patients adhere to their assigned times?
A neurologist seeing a patient on a consult.
When managing multiple incoming calls, the medical office assistant should handle which of the following calls first?
Did the doctor say you needed to be seen today?
A patient presents to the medical office stating the following: "I was previously seen for a physical exam and the EOB I received contained an error regarding my medical coverage. The doctor ordered blood screening for hypercholesterolemia, and I'm out of my blood pressure meds." Which of the following questions should the medical office assistant ask the patent first?
The medical office assistant notices that during a patient emergency a pre-filled syringe is left out on the counter. She puts it back where she thinks it is supposed to go. Which of the following rules has she violated?
the husband's insurance
The medical office assistant is billing the insurance company of a 66-year-old woman who has Medicare and is covered under her husband's private insurance. Which of the following should be billed first?
From which of the following lists does a medical office assistant need to run an encounter report?
Place the procedural step below in the correct order for filing patients' medical records. (Click and drag the options in the left column to their correct position in the right column).
patient's claim number
patient's insurance ID number
When following up on a denied claim, a medical office assistant should have which of the following information available when speaking with the insurance company? (Select the three (3) correct answers).
ICD-CM and HCPCS codes
Which of the following are needed to submit a prior authorization request for medical equipment?
A patient who was working part-time, recently diagnosed disabled, indigent, 64-years-old, and a veteran receiving out patient services for peritoneal dialysis was admitted to a private hospital for stomatitis. The admitting physician noted that the patient would turn 65 the next day at 8:30 AM and decided to delay admission due to his impending birthday. The patient was told to see his PCP for an assessment plan and IV antibiotics. The next day the patient died at 2:00 pm. Which of the following should cover the medical expenses?
A temporary loss of consciousness caused by the failure of the heart to miss a beat is called ____________.
A poisoning caused by eating spoiled or improperly prepared or canned food and characterized by acute gastrointestinal and nervous disorders is called _____________.
A chemical product capable of removing or loosening hair is called ______
A virus that causes cold sores and other skin conditions in humans is called ___________.
The abbreviation for hematocrit ___________
Failure to act prudently and reasonably, or doing that which a reasonable person would not do under the same or similar circumstances is called ______
That which in natural and continuous sequence, unbroken by any new independent cause, produces an event, and without which the injury would not have occurred is called ___________.
breach of contract
Failure to achieve an agreed upon result, even when the highest degree of skill has been used is called ___________.
A doctor who agrees to accept an insurance companies preestablished fee as the maximum amount to be collected is called _________.