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100 terms

Medical Office 1 Week 3

Medical Office 1 Week 3
STUDY
PLAY
chondr/o
cartilage
inguin/o
groin
axill/o
armpit
blephar/o
eyelid
cyst/o
urinary bladder, cyst
lapar/o
abdominal wall
mamm/o
breast
adip/o
fat
ot/o
ear
tonsill/o
tonsil
morph/o
form, shape
-cele
hernia
-coccus
berry shaped bacterium
-emia
blood condition
-malacia
softening
-phobia
fear
-plasty
surgical repair
-stasis
stopping, controlling
-sclerosis
hardening
-ptosis
falling, drooping, prolapse
-ule, -ole
little, small
-trophy
nourishment, development, (condition of)
-oid
resembling, derived from
-opsy
view of
-centesis
surgical puncture to remove fluid
-genesis
producing, forming
-penia
deficiency
-graphy
process of recording
-lysis
breakdown, seperation
-pathy
disease
-megaly
enlargement
-plasia
development formation, growth
-stomy
new opening (to form a mouth)
-tomy
process of cutting
-genic
produced by or in
-ectomy
excision, removal
-dynia
pain
-cyte
cell
-scope
instrument for visual examination
-malacia
softening
-therapy
treatment
perception
the awareness of one's own feelings and the feelings of others?
eye contact
shows you are interested in giving and receiving messages of mutual concern and interest?
defense mechanisms
unconscious acts we use to help us deal with unpleasant and socially unacceptable circumstances or behaviors?
repression
the forcing of unacceptable or painful ideas, feelings and impulses into the unconscious mind without being aware of it?
suppression
a condition in which the person becomes involved in a project on purpose so that a painful situation can be avoided?
displacement
the transfer of emotions about one person to another person?
projection
you might blame another unconcsiously for your own inadequacies?
rationalization
you justify behavior with socially acceptable reasons and tend to ignore the real reasons underlying the behavior?
sublimation
used unconsciously to express socially unacceptable instinctive drives or impulses in approved and acceptable ways?
intellectualization
you use reasoning to avoid confronting emotional conflicts and stressful situations?
compensation
you use talent or an attribute to the fullest to compensate for a realized personal shortcoming?
temporary withdrawal
watching TV excessively or reading to avoid dealing with an issue are common types of?
daydreaming
a way to momentarily escape from reality and relax is to do this?
malingering
you deliberately pretend to be sick to avoid dealing with situations that are unpleasant or that cause anxiety?
denial
the refusal to admit or acknowlege something so you do not have to deal with a problem or situation?
regression
behaving in ways that are typically characteristic of an earlier developmental level?
EXAMPLE: sucking your thumb after adulthood.
procrastination
always putting things off until tomorrow that you can do today?
problem solving skills
-determine the problem
-gather facts
-use analytical and creative thinking
-prioritize and test
i
using statements that begin with this letter is a more positive way of communicating and avoids blame?
7 factors that can interfere with patient compliance & treatment
-travel
-work schedule
-relocating/moving
-lifestyle/cultural differences
-economic/finances
-comprehension of phy's orders
-disability/mental incompetence
patient
the medical professional's first responsibility is to the?
medical records
can only be given to those not concerned with medical treatment when the patient has signed a release form and copy should be filed in patient chart?
person who are no longer minors
these persons still have the right to privacy matters of treatment even if they are still living with a patient and are covered under the parent's insurance?
advise patient to seek 2nd opinion
If the patient has doubts about her condition/treatment, you should?
approach-avoidance
behavior protects one from reaching a set goal that seems too difficult to complete?
denial, anger, bargaining, depression, acceptance
5 stages of grief
living will
a legal document that allows patients to terminate medical procedures that would sustain their lives if they become unconscious or unable to make further decisions?
hospice care
this type of organization provides care to terminally ill patients in the comfort of their own home?
staff members
has a unique set of values, principles and standards and each must respect the other to ensure compatible relationships?
employers
has an obligation to assist the new employee in feeling accepted in the profession and to give helpful advice with patience?
articulation
spoken word delivered in a clear manner, delivering the intended message?
active listening
participating in coversation with another person by repeating words and phrases or by giving approving or disapproving nods?
sender, message, possible source interference, receiver, feed back
communication process
sincere sympathy
this often begins to relieve the inner fears and anxieties of a patient experiencing an illness for the first time?
encourage them to get back on track
you do this when a patient is not compliant with the prescribed treatment?
private practice physicians
they sometimes employ only one medical assistant to perform both administrative and clinical duties?
professional manner
Misunderstandings will happen, but should be rectified ASAP in a?
consent from patient
this is needed for insurance companies to have access to patients medical records?
patient
the final choice of accepting and following the outline plan of treatment is always up to this person?
patient can be preoccupied while oral instructions are being given
The reason why giving printed instructions to patients is important?
patient authorization
You need this to release medical information to another party?
follow future treatments
when a patient believes you are pleased with their progress, they are more willing to?
ill health
stress can be related to this condition
advancement and salary
This can be openly discussed during your employee evaluation (two things)
understand yourself
before understanding others, you must first?
insurance companies
These types of companies need patient consent to gain access to information relating to the patient's treatment and diagnosis
positive gestures
thumbs-up, an okay, a high five, applause, and winking are all examples of?
discuss openly to find a solution
personality conflicts and other perplexing problems should be handled in this manner?
negative gestures
crossed arms, rolling eyes, sighing and tapping of the foot or fingers are all examples of?
sense of respect and caring
the type of feelings that are conveyed when a staff member expresses common courtesies such as 'Thank you' and 'Please' to a patient
anually
In most employment situations, an evaluation of work performance is made this often
nonverbal
your personal appearances send this kind of communication?
paying attention
having eye contact with a person during a conversation means that person is?
facial expression
at times, this can contradict your verbal message?
release of information
this is the only instance when patient information can be given without the patient's authorization?
acknowledge patient and maintaine eye contact
when communicating with a patient who is disabled or hearing impaired (using an interpreter), you should do this?
attitude
shows everyone who sees you or speaks to you, how you feel about your work, others and yourself?
insurance companies
these companies encourage people to seek second opinions even though it could increase their costs?
speaker
As the ________ you must be aware of problems that may affect the quality of the message or even distort it.