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Medical Office 1 Week 3










urinary bladder, cyst


abdominal wall








form, shape




berry shaped bacterium


blood condition






surgical repair


stopping, controlling




falling, drooping, prolapse

-ule, -ole

little, small


nourishment, development, (condition of)


resembling, derived from


view of


surgical puncture to remove fluid


producing, forming




process of recording


breakdown, seperation






development formation, growth


new opening (to form a mouth)


process of cutting


produced by or in


excision, removal






instrument for visual examination






the awareness of one's own feelings and the feelings of others?

eye contact

shows you are interested in giving and receiving messages of mutual concern and interest?

defense mechanisms

unconscious acts we use to help us deal with unpleasant and socially unacceptable circumstances or behaviors?


the forcing of unacceptable or painful ideas, feelings and impulses into the unconscious mind without being aware of it?


a condition in which the person becomes involved in a project on purpose so that a painful situation can be avoided?


the transfer of emotions about one person to another person?


you might blame another unconcsiously for your own inadequacies?


you justify behavior with socially acceptable reasons and tend to ignore the real reasons underlying the behavior?


used unconsciously to express socially unacceptable instinctive drives or impulses in approved and acceptable ways?


you use reasoning to avoid confronting emotional conflicts and stressful situations?


you use talent or an attribute to the fullest to compensate for a realized personal shortcoming?

temporary withdrawal

watching TV excessively or reading to avoid dealing with an issue are common types of?


a way to momentarily escape from reality and relax is to do this?


you deliberately pretend to be sick to avoid dealing with situations that are unpleasant or that cause anxiety?


the refusal to admit or acknowlege something so you do not have to deal with a problem or situation?


behaving in ways that are typically characteristic of an earlier developmental level?
EXAMPLE: sucking your thumb after adulthood.


always putting things off until tomorrow that you can do today?

problem solving skills

-determine the problem
-gather facts
-use analytical and creative thinking
-prioritize and test


using statements that begin with this letter is a more positive way of communicating and avoids blame?

7 factors that can interfere with patient compliance & treatment

-work schedule
-lifestyle/cultural differences
-comprehension of phy's orders
-disability/mental incompetence


the medical professional's first responsibility is to the?

medical records

can only be given to those not concerned with medical treatment when the patient has signed a release form and copy should be filed in patient chart?

person who are no longer minors

these persons still have the right to privacy matters of treatment even if they are still living with a patient and are covered under the parent's insurance?

advise patient to seek 2nd opinion

If the patient has doubts about her condition/treatment, you should?


behavior protects one from reaching a set goal that seems too difficult to complete?

denial, anger, bargaining, depression, acceptance

5 stages of grief

living will

a legal document that allows patients to terminate medical procedures that would sustain their lives if they become unconscious or unable to make further decisions?

hospice care

this type of organization provides care to terminally ill patients in the comfort of their own home?

staff members

has a unique set of values, principles and standards and each must respect the other to ensure compatible relationships?


has an obligation to assist the new employee in feeling accepted in the profession and to give helpful advice with patience?


spoken word delivered in a clear manner, delivering the intended message?

active listening

participating in coversation with another person by repeating words and phrases or by giving approving or disapproving nods?

sender, message, possible source interference, receiver, feed back

communication process

sincere sympathy

this often begins to relieve the inner fears and anxieties of a patient experiencing an illness for the first time?

encourage them to get back on track

you do this when a patient is not compliant with the prescribed treatment?

private practice physicians

they sometimes employ only one medical assistant to perform both administrative and clinical duties?

professional manner

Misunderstandings will happen, but should be rectified ASAP in a?

consent from patient

this is needed for insurance companies to have access to patients medical records?


the final choice of accepting and following the outline plan of treatment is always up to this person?

patient can be preoccupied while oral instructions are being given

The reason why giving printed instructions to patients is important?

patient authorization

You need this to release medical information to another party?

follow future treatments

when a patient believes you are pleased with their progress, they are more willing to?

ill health

stress can be related to this condition

advancement and salary

This can be openly discussed during your employee evaluation (two things)

understand yourself

before understanding others, you must first?

insurance companies

These types of companies need patient consent to gain access to information relating to the patient's treatment and diagnosis

positive gestures

thumbs-up, an okay, a high five, applause, and winking are all examples of?

discuss openly to find a solution

personality conflicts and other perplexing problems should be handled in this manner?

negative gestures

crossed arms, rolling eyes, sighing and tapping of the foot or fingers are all examples of?

sense of respect and caring

the type of feelings that are conveyed when a staff member expresses common courtesies such as 'Thank you' and 'Please' to a patient


In most employment situations, an evaluation of work performance is made this often


your personal appearances send this kind of communication?

paying attention

having eye contact with a person during a conversation means that person is?

facial expression

at times, this can contradict your verbal message?

release of information

this is the only instance when patient information can be given without the patient's authorization?

acknowledge patient and maintaine eye contact

when communicating with a patient who is disabled or hearing impaired (using an interpreter), you should do this?


shows everyone who sees you or speaks to you, how you feel about your work, others and yourself?

insurance companies

these companies encourage people to seek second opinions even though it could increase their costs?


As the ________ you must be aware of problems that may affect the quality of the message or even distort it.

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