Medical Office 1 Week 3
eye contact
shows you are interested in giving and receiving messages of mutual concern and interest?
defense mechanisms
unconscious acts we use to help us deal with unpleasant and socially unacceptable circumstances or behaviors?
repression
the forcing of unacceptable or painful ideas, feelings and impulses into the unconscious mind without being aware of it?
suppression
a condition in which the person becomes involved in a project on purpose so that a painful situation can be avoided?
rationalization
you justify behavior with socially acceptable reasons and tend to ignore the real reasons underlying the behavior?
sublimation
used unconsciously to express socially unacceptable instinctive drives or impulses in approved and acceptable ways?
intellectualization
you use reasoning to avoid confronting emotional conflicts and stressful situations?
compensation
you use talent or an attribute to the fullest to compensate for a realized personal shortcoming?
temporary withdrawal
watching TV excessively or reading to avoid dealing with an issue are common types of?
malingering
you deliberately pretend to be sick to avoid dealing with situations that are unpleasant or that cause anxiety?
denial
the refusal to admit or acknowlege something so you do not have to deal with a problem or situation?
regression
behaving in ways that are typically characteristic of an earlier developmental level?
EXAMPLE: sucking your thumb after adulthood.
problem solving skills
-determine the problem
-gather facts
-use analytical and creative thinking
-prioritize and test
i
using statements that begin with this letter is a more positive way of communicating and avoids blame?
7 factors that can interfere with patient compliance & treatment
-travel
-work schedule
-relocating/moving
-lifestyle/cultural differences
-economic/finances
-comprehension of phy's orders
-disability/mental incompetence
medical records
can only be given to those not concerned with medical treatment when the patient has signed a release form and copy should be filed in patient chart?
person who are no longer minors
these persons still have the right to privacy matters of treatment even if they are still living with a patient and are covered under the parent's insurance?
advise patient to seek 2nd opinion
If the patient has doubts about her condition/treatment, you should?
approach-avoidance
behavior protects one from reaching a set goal that seems too difficult to complete?
living will
a legal document that allows patients to terminate medical procedures that would sustain their lives if they become unconscious or unable to make further decisions?
hospice care
this type of organization provides care to terminally ill patients in the comfort of their own home?
staff members
has a unique set of values, principles and standards and each must respect the other to ensure compatible relationships?
employers
has an obligation to assist the new employee in feeling accepted in the profession and to give helpful advice with patience?
active listening
participating in coversation with another person by repeating words and phrases or by giving approving or disapproving nods?
sincere sympathy
this often begins to relieve the inner fears and anxieties of a patient experiencing an illness for the first time?
encourage them to get back on track
you do this when a patient is not compliant with the prescribed treatment?
private practice physicians
they sometimes employ only one medical assistant to perform both administrative and clinical duties?
consent from patient
this is needed for insurance companies to have access to patients medical records?
patient
the final choice of accepting and following the outline plan of treatment is always up to this person?
patient can be preoccupied while oral instructions are being given
The reason why giving printed instructions to patients is important?
follow future treatments
when a patient believes you are pleased with their progress, they are more willing to?
insurance companies
These types of companies need patient consent to gain access to information relating to the patient's treatment and diagnosis
discuss openly to find a solution
personality conflicts and other perplexing problems should be handled in this manner?
negative gestures
crossed arms, rolling eyes, sighing and tapping of the foot or fingers are all examples of?
sense of respect and caring
the type of feelings that are conveyed when a staff member expresses common courtesies such as 'Thank you' and 'Please' to a patient
release of information
this is the only instance when patient information can be given without the patient's authorization?
acknowledge patient and maintaine eye contact
when communicating with a patient who is disabled or hearing impaired (using an interpreter), you should do this?
attitude
shows everyone who sees you or speaks to you, how you feel about your work, others and yourself?
insurance companies
these companies encourage people to seek second opinions even though it could increase their costs?