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Final Exam: Organizational Behavior Management - MGMT 320

Terms in this set (6)

*Similarity attraction phenomenon: more attracted to those who are similar to us.

*Fault line: imaginary line drawn between groups of people based on attributes or characteristics (i.e. gender, age, or race)

*Power distance: the degree to which the society views an unequal distribution of power as acceptable

*Big 5 personality traits: openness, conscientiousness, extraversion, agreeableness, neuroticism (p. 71)

*Self-monitoring: extent to which people are capable of monitoring their actions and appearance in social situations (p. 74)

*Self-efficacy: the belief you can perform a task successfully

*Internal locus of control: belief that a person controls their own destiny and what happens to them is their own doing. (p. 77)

*External locus of control: belief that things happen because of other people, luck, or a higher power.

P. 82 - Chapter 3: Perceptions
*Self-enhancement bias
*Self-effacement bias
*false consensus error
*stereotypes
*self-fulfilling prophecy
*selective perception

*Attribution: the causal explanation we give for an observed behavior. (p. 84)
**Internal/external

*Self-serving bias

Need-based theories: (p.120-124)
*Maslow's hierarchy of needs
*ERG theory (existence, relatedness, growth)
* Two-factor theory (hygiene factors, motivators)
*Acquired needs theory (thematic appreciation test)
-->need for achievement, affiliation, and power

Process-based theories: (p.125-134)
*Equity theory- (referent: inputs to outputs)
--->Organizational justice: procedural, interactional, distributive.
*Expectancy theory (expectancy, instrumentality, valence)
*Reinforcement theory
--->positive or negative reinforcement, punishment, and extinction.
--->continuous schedule, fixed ratio/interval schedule, or variable schedule.

*Job enrichment, enlargement, specialization, and crafting (p. 147)

*Job characteristics model (p. 147)
--->5 core dimensions, leading to three critical psychological states, which lead to work-related outcomes
--->Task significance/identity, autonomy, growth need strength, and feedback

*Hindrance stressors (p. 175)
*Challenge stressors
*General adaptation syndrome
*Demand-control model
*Job demands-resources model (JD-R) (p.177)
*Psychological capital p.183
*Positive reappraisals (p. 187)