Business Management: Internal and external environments
Terms in this set (15)
Everything inside the organisation
They have total control over: Staff, Managers, Policies, Structures etc
Everything outside the environment which can have a direct impact on the organisation or with which it directly interact.
Much less control over it: Customers, Suppliers, Competitors
Everything outside the organisation that it has little or no control over.
The buyers and users of the products of a LSO.
Important because without them there is no business hence why they need to meet the needs of the customer
Organisation or individual that supply resources to the organisation allowing it to conduct operations.
Reliability, Consistency, Adaptability
Creditor supplies money to the business and in the long run get paid back over time.
Keeps the business running
Other organisations that offer rival products or services.
> Make you innovative
> Their customers are your potential customers
Groups of people who attempt to directly influence or persuade an organisation to adopt particular policies.
> Help employment policies
> Environmental groups (plastic bags)
Made up of the broad factors in the economy and society within which the organisation operates
The effect of high tech communications, lower transport costs and unrestricted trade and financial flows turning the whole world into a single market, producing a more integrated global economic system
Actions of the federal, state, and local governments.
There could be legal changes in the law or their actions/decisions could influence how an LSO conducts itself
The use of technology to change the workplace and its activities.
Technology changes rapidly and LSO's must keep up with these changes to stay efficient and meet competition
How the economy is operating.
Things such as:
> Level of economic activity
> Exchange rate, interest rates
> Consumer confidence
The prevailing attitudes of society, these can change over time.
As a consequence LSO's must be seen to be responding to these changes
The laws made by Parliament and rulings sat foe by the courts. The conduct of an organisation must comply with these laws
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