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Arts and Humanities
SCOM exam 1
Terms in this set (32)
What are the communication myths?
1. Communication is a cure-all
2. Communication is common sense
3. Communication quantity equals quality
"Communication is not a solution to all problems (relationships/conflicts, etc.)
Communication is a cure-all
"Communication skills are learned and not necessarily something that comes easy to all. (A lot of people lack in communication skills and exhibit a hind-sight bias)"
Communication is common sense
"A lot of communication is not always a good thing (ie: fighting over the same problem repeatedly)."
Communication quality equals quality
What are the 3 types of communication models?
1. Linear (see communication as a "one way phenomenon")
2. Interactive (includes feedback)
Which communication model involves a sender who sends a message through a channel to a receiver in an atmosphere of noise?
Which communication model sees communication as a one way phenomenon?
Which communication model moves the view of communication to a "two-way process", and also introduces the component of fields of experience and how it can produce a misunderstanding.?
Which communication model "includes feedback"
Which communication model Moves the sender and receiver into a more dynamic connection and the participants become sender-receivers who communicate complex messages to each other?
What is "Engaging in communication with others that is perceived to be both effective appropriate in a given context" called?
What is the degree to which we have progressed toward the achievement of our goals called?
What is "achieving goals" associated with?
What is "viewed as legitimate for, or fitting to, the context" called?
What is "communicating by the rules" associated with?
To understand the process you must thoroughly define each element separately
What is the process of selecting, organizing, and interpreting sensory data called?
What is the sum total of everything that encompasses the self referential term "me". It is your identity of self-schemas.
Perception of self
"Self- concept is social construction, a product of interpersonal communication"
Perception of self
What impacts our communication by discussing first impressions of others, attribution error, stereotyping, and self fulfilling processes.
Perception of others
"You cannot avoid virtually instantaneous impression of others"
Perception of others
What defines a group?
A group is composed of three or more individuals, interacting for the achievement of some common purposes, who influence and are influenced by one another
How is a group organized?
As groups increase in size, complexity increases. Thus, when small groups become large groups and eventually organizations, structure typically becomes more formal to cope with increased complexity
What are different ways to lead?
The leader is often thought to be the most important group role, and learning how to be an effective leader is a fascination for many people.
How does leadership occur in groups?
There are as many definitions of leadership as there are individuals attempting to define it
What is a challenge of group composition?
Any step that creates a competitive, defensive environment is unlikely to motivate social loafers
What develops teamwork in small groups?
Teamwork begins with goal setting
It is particularly important during this step that group members consider both the positive and the negative aspects of each choice.
What are the five C's of audiences
Captive, committed, contrary, concern, casual
Researching your topic should be a _________ undertaking
Supporting materials are the examples, statistics, and testimony used to bolster a speaker's viewpoint
Finding evidence to support your topic
"The quality of speech organization directly influences how well your listeners understand your key points"
Outlining and organizing your speech
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