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116 terms

Medical Office I Week 4

Medical Office I Week 4
STUDY
PLAY
crani/o
skull
cervic/o
neck
sacr/o
sacrum
trache/o
trachea (windpipe)
inguin/o
groin
viscer/o
internal organs
sarc/o
flesh
chondr/o
cartilage
thorac/o
chest
hist/o
tissue
-ose
full of, pertaining to sugar
-eal
pertaining to
-ectomy
removal, excision
-tomy
process of cutting
inter-
between
hypo-
below, deficient
ana-
up, apart
epi-
above, upon
cranial, thoracic, abdominal, pelvic, spinal
what are the 5 cavities of the body?
cervical, thoracic, lumbar, sacral, coccygeal
what are the 5 cavities of the back?
thoracic
region of the chest
sacral
region of the sacrum
coccygeal
region of the tailbone
cranial
cavity surrounded by the skull
thoracic
cavity in the chest surrounded by the ribs
pelvic
cavity surrounded by the hip bone
spinal
cavity surrounded by the back bones
abdominal
cavity below the chest containg digestive organs
cervical
region of the neck
lumbar
region of the waist
coccygeal
pertaining to the tailbone, coccyx
superficial
on the surface of the body
superficial
opposite of deep
deep
away from the surface of the body
proximal
The ___ end of the humerus is at the shoulder
proximal
near the point of attachment to the trunk or near the beginning of a structure
distal
The ____ end of the thigh bone (femur) joins with the knee cap.
distal
far from the point of attachment to the trunk or far from the beginning of a structure
distal
opposite of proximal
prone
lying on the belly
prone
opposite of supine
supine
lying on the back (face up, palms up)
dorsal
pertaining to the back of the body
anterior
front surface of the body
anterior
opposite of dorsal
caudal
The diaphragm lies ______ to the organs in the thoracic cavity.
inferior
below another structure
caudal
pertaining to the tail, lower part of body
lateral
The left lung lies _____ to the heart
lateral
Pertaining to the side
sagittal
pertaining to lengthwise
sagittal
Plan that divides the body into right and left portions
superior
The liver lies ______ to the intestines
superior
above another structure
transverse
plane dividing the body into upper and lower portions
vertebral
pertaining to the vertebra, backbone
vertebra
back bone
medial
pertaining to the middle
cephalic
pertaining to the head
answering phones
answer each line ASAP—by the third ring
answering multi phone lines
-ask first patient if they can hold
-answer second call...determine if it is an emergency...
-place them on hold
-finish with first call before returning to second call
non emergency calls
If a call is taking longer than exprected, place the caller on hold or ask if you can call them back.
transferring calls
-phone number
-extension
-person you are transferring them to
screening
You may need to do this (proceed through a set of questions to determin the caller's condition and how soon the patient should be seen by a physician) when scheduling appointments
immediately routed calls to physician
-emergency situation
-another physician
-critical lab results
-hospital calling for orders
-pt requesting test results
-pt required medical advice
-3rd party requesting information about a patient
test results
Doctor usually needs to sign off on them before they are released.
monitoring calls
-Listen quietly and take notes
-Caller must give consent
TDD
At times, you may need to use this (a device that allows you to comunicate with the hearing imparied patient by typing messages) in order to schedule an appointment
scheduling pt appointment
be sure to include patient name, parent's name when appropriate, reason for visit, provider to be seen, date, time, and current phone number
in-service
a practical way to inform employees about the schedule and enforce the established guidelines for office hours?
fixed matrix
nothing should be scheduled in a time slot that has this?
clustering
Many patients can be provided with the necessary preparations, be examined by the physician, and have appointments completed quickly
open hours
the patients, sign in, note the time they arrive and are seen by the doctor in that order
single-booking
Used when the patient's appointment will take a considerable amount of time
streaming
Keeps a continuous flow of patients coming in thorugh the facility and to avoid having alternating periods of idelness and crowding
wave
Works most efficiently in a facility where there are several medical services departments and qualified personnel to provide managed care of patients
IOC interoffice communication
An informal memo style of communication that is usually specific to one concern
informal notes
informal and appropriate when expressions of thanks or congratulations are conveyed
information sheets
Specific written instructions regarding the examinations and diagnostic tests performed in your office
punctuation, proper grammar, spelling
the most important quality of any communication is this?
professional letters
a letter written by a physician to a licensing board is considered this type of letter
cc
means carbon copies have been sent to disclosed individuals
stamped or metered
Mail can either be this or that (2 things)
priority mail
When first class mail is over 12 oz, it is considered this?
facsimile
the transmission of letter, messages, or memos from one computer to another over telephone lines
teleconferencing
-speakerphones cameras, connection devices, and television monitors are networked together so that everyone can see and hear each other at the same time
place unopened mail on office managers or doctors desk
This is what you do when mail is marked personal and confidential?
optical character readers OCRs
The USPS uses this and bar code sorters to read the addresses on envelopes you mail
floppy disk
a thin magnetic storage device made of flexible plastic.
hard copy
the readable paper copy or printout of information
menu
A display of available functions
scanner
a device that can read text or illustrations printed on paper and translate them into electronic files that can be stored, displayed on a screen or used by other programs?
search engine
a program that searched documents for specified key words and returns a list of the documents where the keywords were found
CD-ROM or DVD-ROM
Software disks are available on these depending on the size of the program (2 things)
CPU
central processing unit, or the 'brain' of the system
hard disk
the main storage component for a computer; and oxide-coated metal platter sealed in a housing to ensure dust free operation
hardware
the electronic, magnetic, and electromechanical equipment of a computer system is?
input
data transferred from keyboard or the floppy disk to the machine
output
What the computer produces after information is processed, revised, and printed out
software
Computer programs neessary to direct the hardware of a computer system to perform specific tasks
CD-RW or DVD-RW
erasable, recordable device, enables you to write onto it in multiple sessions.
maintaining phone log
-best time to return call
-what the call is regarding
-name and number of caller
proofread
If you use spell check, you still must do this before sending the letter
to easily get in touch with pt if needed
the reason why you record the patient's phone number when scheduling an appointment is?
two
The number of choices for appointment times you give to patients?
CD-R or DVD-R
can only record data once and then the data becomes permanent on the disc
liability
The reason why ALL calls should be documented
complicated
written communication is less ____ due to the advent of computers
back up policy
Your office should have this to ensure that office computer programs and data are always stored in another location
clear, distinct voice
When answering the office phone, you should use this type of voice?
address
This information goes on the line below the recipient line on an envelope?
two
The number of times you should try to converse before you hang up when answering the phone
CD-ROM
Indicates the computer is capable of playing compact disks
document info regarding the message
You should do this when processing telephone messages?
make sure you answer calls in order of importance
You are obtaining telephone messages from the answering service or machine...this is why you prioritize them?
name, page number, date in the second page heading
You should do this (include) when you are typing a business letter that is more than one page?