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Terms in this set (10)
Which statement best describes a win-win approach to negotiation?
Seeking Mutual benefit
When a customer service agent is speaking to a customer, what type of communication is occurring?
Amy's boss recently assigned her to a new project. However, her boss did not tell her how to do it, did not give any additional help, and did not tell her when the project was due. Which important part of management did her boss not effectively practice?
Which of the following best describes the difference between a task-focused leader and a person-focused leader?
A person's ability to lead is dependent on his or her ability to develop and maintain constructive relationships.
An exchange of proposals or counterproposals as a means of reaching a satisfactory settlement to a conflict is referred to as ____________________.
Rick and Marissa are in a conflict. Rick has just asked, "What do you need to get your job done?" What step in the PUGSS model is in the conflict?
According to the PUGSS model, if the other person cannot answer the question "Do you know why this is a problem?", then you should describe the problem in a different way.
The way people are perceived to express and manage conflict is called an individual's ____________________.
Julio is trying to give his ideas during a very important brainstorming meeting; however, he gives in and changes his mind anytime someone challenges his idea. Which conflict style best describes Julio's approach to conflict?
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