Upgrade to remove ads
Management Test, Ch 11
Terms in this set (40)
a chain-of-command, hierarchial structure where tasks & responsibilities are clearly defined
Make decisions that affect the whole company; ex. CEO, president, COO, CFO, vice president
implements the decisions of top management, plans for dept success
supervise the activities of employees who carry out the tasks assigned by top & middle mgt.
anything that is used to produce goods or services
top management shares decision making with self-managing teams of workers who set their own goals & make their own decisions
making employees more involved in their jobs by encouraging team members to contribute & take responsibility in decision making
setting goals for a project & determining how to reach them
establishing a time frame to achieve the goal, assigning employees to the project, determining the method to do the work
setting standards and evaluating performance
brief description of the ultimate goals of a company
encouraging appropriate workplace behavior in order to improve employee performance
prevents improper behavior before it happens
an effort to fix improper behavior after it happens
meeting held between employee and human resources dept when the employee is leaving company
An employee's _____ is affected by the extent to which he or she is treated fairly.
Laws that prohibit ______ apply before and after an employee is hired.
Employees who are properly ______ when they begin a job stay in the job longer than those who are not well trained.
What is the source of direction for the company in horizontally organized companies?
To encourage new ideas in the business, employees should be rewarded for ____
Planning, Organizing, Controlling
Reducing the number of company supervisors and eliminating levels of management is known in business as "____________________" the organization.
Company standards that deal with sales returns, repeat business, and referrals fall in the category of customer _______________ standards.
To keep from being overwhelmed by a large task, managers or team leaders must learn to ____.
to entrust tasks and responsibilities to another person
Process of reaching goals through the use of technology and human and material resources
traditional company structure
a self-managed structure
to decide on the quality or worth of something
a leadership style that describes a person who gives direct, clear, and precise orders with detailed instructions as to what, when, and how work is to be done.
also known as participative leadership style; most effective and one of the most commonly used leadership styles today
A leadership style in which managers use a 'hands off' approach and allow employees to make their own decisions.
Human Resources (HR)
Handles recruitment, hiring and firing, training, and other personnel matters
task that takes up time but isn't useful
task that is very productive when done efficiently and effectively
Aptitude, Personality, Drug
Should be taken as seriously as those of the customers so that company improvements can be made
Effective management techniques
Properly training employees, letting employees know what is expected, treating employees fairly
Good communication skills
Important at every level of management
THIS SET IS OFTEN IN FOLDERS WITH...
Marketing I Insurance Terms
Economics, Part A
Economics, Part B
YOU MIGHT ALSO LIKE...
Chapter 11 Marketing Essentials-Billy Andrews
Marketing Essentials Chapter 11 Management Skills
Chapter 12: Management Skills
unit 5 management skills vocabulary
OTHER SETS BY THIS CREATOR
Class Track: Personal Selling Terms
Intro to Business
Human Resources Management