Terms in this set (26)
we learn by observing the link between out voluntary behavior and the consequences that follow it.
occurs when a positive outcome follows a desired behavior.You do something good and you get a reward (money) or verbal reinforcement like good job, or nice!
occurs when an unwanted outcome is removed following a desired behavior. Nagging to take out the trash, this once you take it out the will stop. When there is a negative thing happening and its stops as soon as you do the desired behavior.
occurs when an unwanted outcome follows an unwanted behavior
occurs when there is the removal of a consequence following an unwanted behavior.Employee acts childish at work and gets attention for it, and finding a way to remove the attention would be a purposeful act of extinction
simplest schedule of reinforcement and happen when a specific consequence follows each and every occurrence of a desired behavior.
happens when reinforcement does not follow each instance of desired behavior.
]Fixed interval schedule
reward after certain period of time, and time period stays the same
ii) Variable interval schedule
reinforce behavior at random points in time
iii) Fixed Ratio Schedule
reinforce behavior after a certain number of them have been exhibited.
iv) Variable Ratio Schedule
reward people after a varying number of exhibited behaviors.Car salesman getting paid off of commission.
4) Social Learning Theory
argues that people in organizations have that ability to learn through the observation of others.
5) Behavior modeling
happens when employees observe the actions of others, learn from what they observe and then repeat the observed behavior.
Has Joe arrived late for work before?, and does this always happen?
Was everyone or others late because of bad weather or an accident?
is this a normal activity for this person or is it a unique event? Is Joe responsible when it comes to personal appointments, not just work appointments?
b) Fundamental Attribution Error
people have a tendency to judge others behaviors as due to internal factors.
c) Self-Serving Bias
occurs when we attribute out own failures to external factors and out own successes to internal factors.
c) Organized Anarchy
Problematic preferences (unclear goals), unclear technology, and turnover.
8) Rational Decision Making
based on rationality or a carful and calculated choice to maximize value given in assessment of alternatives and their consequences.
c) Herbert A. Simon
came up with the idea that we are not completely rational with our decision making.
9) Bounded Rationality
decision makers simply do not have the ability or resources to process all available information and alternatives to make an optimal decision.
once you find something that is ok, you will go with it. Tendency to choose the first satisfactory alternative discovered.
iii) Use of judgment heuristics
a mental shortcut
12) Escalation of Commitment
people invest more heavily in an apparently loosing course of action so as to justify their earlier decisions.
13) Intuitive Model of Decision Making
an unconscious process, as opposed to analysis, which is assumed to occur separately on the conscious level.