Unit 3 System Functions and Processes
Terms in this set (15)
A group of components that are put together to make a system or subsystem
When a consumer generally purchases products or services from or made by the same manufacturer
When a component or system is not functional, is worn out or used up
A manufacturing procedure that allows a designer to develop and program a piece of equipment to complete parts using the computer to control the machine components.
A process that involves specialization in the process of creating a specific product. The completed product is created in small batches or individually to meet a specific need, rather than for mass production and sales.
Providing a service experience to the consumer, before, during and after a purchase, such as helping someone to decide on a product, treating the customer with respect during the sale and providing replacement parts
The quality of a product or service that meets the needs or purpose of the consumer well
The direct effect that one component or subsystem has on another system
When a component, system or subsystem is no longer working as it should
A machine that is capable of doing the work of a person, controlled by programming or hardware to complete a specific task, often one that is repetitive, difficult, or dangerous for a person
In this case, service is referring to the continued customer service after a sale, such as visiting a home to repair a malfunctioning appliance
A smaller system that is part of a larger system, such as a braking system and correcting them to restore system functionality.
The process of finding problems or malfunctions within a system and correcting them to restore system functionality.
A storage facility for goods and services, a central location for shipping.
A written guarantee or promise from the manufacturer to the consumer to repair or replace a product if it proves to be faulty.
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