Terms in this set (99)
The key elements of an organizational culture that relate to business ethics include what elements?
The culture, leadership, norms, values, beliefs, customs, organizational climate, communication networks, motives, structure, power, groups,
Which of the moral philosophies discussed focuses on the rights of individuals and on the intentions associated with particular behaviors?
Deontology- Preservation of individual rights, based on intentions: not consequences
What are the benefits of being ethical and socially responsible in business?
Builds trust with stakeholders, builds company image, meets customers expectations of better practices, retains good employees, builds customer loyalty, positive work environment, avoid legal issues.
Concerns involving copyright infringement on books, movies and music, and illegally produced goods relate to what sort of ethical issue?
Intellectual property rights
Moral philosophy refers to what? Why are philosophies useful in business ethics?
Moral philosophy is based upon general perspectives of how you view yourself, others, and
Society. Teleology, deontology, egoism, relativism, virtue, justice,
If management fails to identify and educate employees about ethical problem areas, what is likely to happen/not happen?
To the uniformed employees, they may commit unethical acts, the management could see further consequences.
Which of the moral perspectives defines ethicalness subjectively from the experiences of individuals and groups?
The relativist perspective
The first step toward understanding business ethics is to do what?
In marketing communications, lying causes predicaments for companies because it destroys what?
The perceived relevance or importance of an ethical issue to the individual, work group, or organization reflects what?
Ethical issue intensity
In the long-run, a(n) _Values___-based orientation may be better for companies, perhaps because it increases employees' awareness of ethics issues at work.
Which attribute of ethical leaders is not likely to be effective, unless the leader is personally involved in the key decisions that have ethical ramifications?
Minimizing the use of energy and reducing emissions and waste are issues of critical importance to which stakeholder group?
Most firms with a strong organizational climate usually focus on the core value of placing _______ interests first.
According to Kohlberg's model, as a person progresses through the stages of moral development, and with time, education, and experience, he/she can do what?
Change their values and ethical behavior
According to the text a company can be sued for discrimination if they do what?
Corp intel, discrimination, sexual harassment, Bribery, conflict of interest, fraud
The _______ leader demands instantaneous obedience and focuses on punishing wrong behavior, achievement, initiative, and self-control.
A(n) ________ orientation creates order by requiring that employees identify with and commit to specific required conduct, whereas a(n) ___________ orientation strives to develop shared standards.
An ethical issue is a problem, situation, or opportunity presents
an individual, group, or organization to choose among several actions evaluated as right or wrong ethical or unethical.
Because of Sarbanes-Oxley, publicly traded companies must now develop what, to assist in creating transparency in financial reporting.
Code of ethics
The newest research done on gender and ethical decision making shows what finding?
women are generally more sensitive to ethical scenarios and less tolerant of unethical actions
Which of the following is a common mistake made in implementing an ethics program?
Developing materials that do not address the needs of the average employee
Ethical decision making is influenced by what or whom in the workplace?
The environment, culture, leadership, motivation, structure, groups,
What is a trade secret?
a secret device or technique used by a company in manufacturing its products
The _____ was(were) enacted to restore confidence in financial reporting and business ethics after the accounting scandals of the early 2000s.
Which of the following statements about power is true?
Ethical misconduct and decisions that damage stakeholders will generally impact (a) _______
shareholders value, company's reputation, confidence level of consumers
Some people refer to Kohlberg's second stage, the stage of individual instrumental purpose and exchange, as the stage of ________?
the stage of reciprocity because from a practical standpoint, ethical decisions are based on an agreement of "you scratch my back and ill scratch yours"
Accountability, oversight, and control all fall under the definition and implementation of corporate what?
. Virtue ethics assumes that what current societal moral rules require is _____?
"good" moral person
Those who have influence in a work group are referred to as significant others and include:
peers, managers, coworkers, and subordinates
The book suggests that ethical leadership should be based on what?
Holistic thinking that embraces the complex issues facing firms every day, and emotional intelligence
When a commercial states that a product is superior to any other on the market, the marketer risks accusations of _______?
Improving the quality of life, reducing government involvement, development of staff leadership skills, and building staff morale are benefits provided by the ________ dimension.
Some argue that the Sarbanes-Oxley Act _______________?
may impose burdensome requirements on executives
Be able to identify six business ethics that are common in today's workplace.
. When employees see honesty, respect, and trust applied frequently in the workplace, they do what?
feel less pressure to compromise ethical standards
_______ is an aspect of the influence significant others can exercise over our ethical decision making process.
Obedience to authority
A lie in business is unethical because _________
It is based on the context of the statement and its intent distort the truth.
What do strong ethical leaders need in order to make good decisions?
Knowledge and experience, moral integrity, be proactive, must be concerned
with shareholders as well as the lowest-paid employee
The ethical decision-making process begins with what step?
-Identify the problem
The ____ of a corporation can be defined as a set of values, beliefs, goals, norms, and ways to solve problems shared by members of an organization.
The apathetic organizational culture exhibits what traits?
Minimal concern for people and performance
Investigations into the financial rating industry found what concerns present?
-analysts cut corners when faced with less time to perform due diligence; analysts' ratings were inaccurate; many high ratings were based on inadequate historical data; and analysts were overwhelmed with the volume and complexity of trades
What are the habits of ethical leaders?
-(1) Ethical leaders have strong personal character, (2) Ethical leaders have a passion to do right, (3) Ethical leaders are proactive, (4) Ethical leaders consider stakeholder's interest,(5) Ethical leaders are role models for the organization's values
What is a primary stakeholder?
- these groups are directly affected negatively or positively by any actions taken by the business entity.
Ethical issues in business are defined by what?
A problem or situation that requires a person or organization to choose between alternatives that must be evaluated as right (ethical) or wrong (unethical).
An employee's perception of their firm having ethical climate can lead to _______?
Stakeholders' power over businesses stems from their _________?
-ability to withdraw or withhold resources
An individual who defines what is right by considering his/her duty to society, not just to other specific people, is in which of Kohlberg's stages?
The stage of mutual interpersonal expectations, relationships, and conformity differs from the stage of individual instrumental purpose and exchange in terms of the individual's motives in _______?
considering fairness to others.
A solution to a fundamental problem in traditional personal character development, as suggested in the text, is _______?
-to teach individuals intellectual skills that address the complexities of ethical issues in business
____ is essential in building long-term relationships between businesses and consumers.
Sekerka explains that the ethical decision-making process begins by _______
To motivate employees, an organization offers ___to_____ employees to work toward ethical organizational objectives
Expert power usually stems from what?
Derives from knowledge and credibility with subordinates
The ____ model is founded in classic economics.
For an ethical compliance program to properly function, what needs to be done?
consistent enforcement and disciplinary action are essential
Which of the following groups is not a group that receives special legal protections?
Affirmative action programs are designed to achieve specific goals; what are they?
The purpose of affirmative action is to establish fair access to employment opportunities to create a workforce that is an accurate reflection of the demographics of the qualified available workforce in the relevant job market.
The term business ethics is best described by the following statement: ______________,
The ability of a business organization to achieve its business goals is directly affected by whether its behavior is judged to be right or wrong by __________.
Define a gatekeeper as it relates to the financial meltdown of 2008-2009.
Accountants, lawyers, financial rating companies, financial reporting agencies
Group norms are described as _______ and can impact how _______
standards of behavior a group expect of their members; employees make ethical decisions
According to the text, a highly effective method of ethics training is based on______________.
. In the Reagan/Bush eras, the major focus was on __________________.
Of the moral philosophies discussed in the text, which one evaluates the morality of an action on the basis of its consequences?
Of the moral philosophies discussed in the text, which one evaluates the morality of an action on the basis of its consequences for everyone affected (seeks the greatest good for the greatest number)?
Social responsibility is defined as _________.
Social responsibility is a duty every individual has to perform so as to maintain a balance between the economy and the ecosystems.
The elements of ______ are important to business transactions have been defined as trust, self-control, empathy, fairness, and truthfulness.
The ____ focus(es) on firms taking action to prevent and detect business misconduct in cooperation with government regulation.
Federal Sentencing Guidelines for Organizations
____ law not only prohibits specific actions such as fraud, theft, or securities trading violations, but also imposes fines or imprisonment as punishment for breaking the law.
The key components of the ethical decision-making framework include what specific steps?
State the problem.
Check the facts.
Identify relevant factors.
Develop a list of options.
Test the options
Make a choice
Individuals' personal ethics play a major role in the evaluation of business decisions only when their preferences or values _____________?
Influence their performance in the workplace.
How do you begin the ethical decision-making process?
Gather the facts
One habit of a strong ethical leader is having a passion for what?
to do right
Which moral philosophy is most appropriate to use in making ethical business decisions?
Teleology (Double Check)
____ are formal statements of what an organization expects in the way of ethical behavior.
codes of conduct
The Foreign Corrupt Practices Act outlawed what specifically?
Organizations can become "bad barrels" not because of unethical individuals but because
the pressure to succeed creates opportunities that reward unethical decisions.
____ law defines the rights and duties of individuals and organizations (including businesses).
Those who have a claim in some aspect of a firm's products, operations, markets, industry, and outcomes are known as
____ is associated with a hostile workplace where someone considered a target is threatened, harassed, belittled, or verbally abused.
When intentions and behavior are inconsistent with ethical judgments, the individual may feel
People generally learn their values and principles through a variety of means; what are they?
Investors are often concerned about business ethics because they know that misconduct can do what?
Lower stock value and prices
A coaching leader builds a positive climate by doing what in the workplace?
developing skills to foster long term success, delegates responsibility, and is skillful in issuing challenging assignments.
Define the four moral competencies and then directly apply them to the resolution of an ethical challenge you have faced (or could face) in the workplace.
Compare and contrast all of the moral philosophies and apply them to a business ethical challenge, explicating each in how they may shape ethical actions.
Draw and describe the fraud triangle.
explain the reasoning behind a worker's decision to commit workplace fraud. The three stages, categorised by the effect on the individual, can be summarised as pressure, opportunity and rationalisation.
What are the elements of falling down the slippery slope, as described by Zimbardo?
Mindlessly taking the first small step. Dehumanization of others. De-individuation of self. Diffusion of personal responsibility. Blind obedience to authority. Uncritical conformity to group norms. Passive tolerance of evil through inaction, or indifference
Describe Dr. Plante's model and apply it to a business ethics issue in a way that fosters your ability to proceed with a virtuous response to an ethical issue.
Moral emotions are specific feelings that influence our ability to proceed with a moral response to an ethical issue; name them.
shame, guilt, embarrassment, and pride
___________ makes a particular ethical challenge highly relevant to you, given a variety of variables like __________.
What key learning or takeaway have you garnered thus far in the course?
Provide one point that you picked up from a guest speaker, something you found useful to support your ethics in business.
What is the "moral minimum" and why is it important to go beyond that level to sustain your ethicality?
The specific rule that one should do no intentional harm, often considered the bare minimum required for ethical behavior.
How do you curb, manage, or quell your self-interest, taking charge of your ego in ethical decision-making and action?
Why do people cheat? What can be done specifically to curb this problem in organizational settings?
They are given the opportunity to do so
It is the norm - Others are doing it
-creating a climate of caring
emphasize high standards for honesty
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