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At the ________ level of a firm, the routine, day to day business processes and interactions with customers occur
Information systems at the _______ level are designed to automate repetitive activities such as sales transaction processing and to improve the efficiency of business processes and the customer interface
Which of the following actions can be included as a part of operational planning?
making day to day decisions that are highly structured or recurring
At the ________ level, information systems are typically used to opimise processes and to better understand the underlying causes of any performance problems
Ben White is the manager of a retail store. His work typically includes the routine day to day interactions with customers and once in a while solving a customers problem. Additionally he has to keep track of inventory and issue an order for additional inventory. Ben is a _______ level manager
Managers at the tactical level of the organization focus on?
deploying organizational resources to achieve the objectives of the organization
Jane Estroisch works as a manager in a multidomestic firm. She focuses on the long term questions facing the organization such as which countries to compet in and what policies to follow. Jane is in the _____ level of the organization
______ decisions deal with complex problems with broad and long term ramifications for the organization
To assist ______ decision making, information systems are used to obtain aggregate summaries of trends and productions of the future
Which of the following actions would an organization take if it decides to pursure a best cost provider strategy?
offering products or services of reasonably good quality at competitive prices
Tere'O Wind, a fashion apparel company, provides numerous low cost products to a broad range of customers. Pursuing a ______ strategy
low cost leadership
Which of the following is an example of a focused differentiation strategy?
Manufacturers like ferrari, aston martin, and lamborghini compete in the tiny super car category with prices starting at 150,000 and running as high as 600,000
Which of the following is an example of a focused low cost strategy?
Global furniture retailer Newton provides customers who live in high altitude areas with affordable solutions for better living by offering home furnishings that combine good design, function, and quality low prices
Which of the following is an example of a best cost provider strategy?
Toyota's Lexus brand is considered a luxury car. Some of lexus's models like the es model are in the midrange of prices for cars
Firms targeting a niche market with low cost products are pursuing a _____ strategy
focused low cost
Which of the following is an implication for firms that have a threat of new entrants in their market?
decreased market share
Reduced prices, need for increased quality, and demand for more services would result due to high _______
customer bargaining power
With reference to assessing value for the IS infrastructure, ______ value is the contribution an investment makes toward improving the infrastructure's ability to enhance the profitability of the business
With reference to assessing value for the IS infrastructure, architectural value is derived from _________
an investments ability to extend the infrastructure's capabilities to meet businesses needs today and in the future
While assessing value of the IS infrastructure, before and after assessments of infrastructure characteristics such as interoperability, portability, scalability, recoverability, and compatability can be taken to measure?
While assessing value of the IS infrastructure _________ value is derived from assessing an investments impact on enabling the infrastructure to better meet business processing requirements
regulatory and compliance
While assessing value of the IS infrastructure, if we measure the impact of not investing in a particular project we are deriving the _______ value
While assessing the value of the IS infrastructure, __________ value is derived from assessing the extent to which an investment helps to meet requirements for control, security, and integrity as required by a governing body or a key customer
regulatory and compliance
Which of the following international business strategies is associated with low degree of global integration and high degree of local responsiveness?
A global strategy is associated with
high degree of global integration and low degree of local responsiveness
A firm that enjoys high degree of global integration and local responsiveness is pursuing a ______ strategy
Which of the following statements is true about firms pursuing a home e-replication strategy?
they focus on their domestic customer's needs and wants and merely export their products to generate additional sales
Companies pursuing a ______ strategy attempt to achieve economies of scale by producing identical products in large quantities for a variety of different markets
While pursuing a global business strategy, the ______ prohibits the implementation of local strategies and thus a global company cannot quickly react to local challenges and opportunities
need to achieve economies of scale
Which of the following is a disadvantage of firms that pursue a global strategy?
inability to react quickly to local challenges and opportunities
Which of the following statements is true about firms pursuing a multidomestic business strategy?
they are extremely flexible and responsive to the needs and demands of local markets
Which of the following is a disadvantage for firms pursuing a multidomestic business strategy?
limited knowledge transfer between individuals and subsidiaries
Which of the following statements, if true, would support the argument that Glasco implements a global business strategy?
Glasco's top managers believe that the best work approaches and practices are those of the home country
Which of the following statements, if true, would imply that Glasco implements a multidomestic business strategy?
Glasco's top managers have the view that employees in the host country know the best work approaces and practices for running their business
Which of the following statements, if true, would support the argument that Glasco prusues a transnational business strategy?
Glasco's top managers have a global view and look for the best approaches and people regardless of origin
The ______ business strategy allows companies to leverage the flexibility offered by a decentralized organization while at the same time reaping economies of scale enjoyed by centralization
Which of the following actions distinguish firms pursuing a transnational business strategy?
striking a balance between centralization and decentralization
According to ______ the number of transistors that could be squeezed into a silicon chip would double ever 18 months
Which of the following actions would fulfill the process requirements for the deployment of an innovative information system?
eliminating internal bureaucracy
Organizations deploying innovative IS must have the human capital necessary to deploy the new sysemts. These requirements can be categorized as ______ requirements
Which of the following actions would fulfill the resource requirements for the deployment of an innovative Is?
finding system partners
____ are new technologies, products, or services that eventually surpass the existing dominant technology or product in a market
Which of the following statements is true about disruptive innovations?
they surpass the existing dominant technology or product in a market
The innovators dilemma refers to how disruptive innovations
cause established firms or industries to lose market dominance when ignored
According to the disruptive growth engine, executive leadership will allow a firm to
gain creditibility and to bridge sustaining and disruptive product development
According to the disruptive growth engine, firms need to build a team of expert innovators to
effectively identify and evaluate potential disruptive innovations
Which of the statements explains the differences between e commerce and e business?
e commerce is the use of the internet and related technologies to support commerce, e business is the use of nearly any information technologies or sustems to support every part of business
Which of the following statements is true about the e business innovation cylce?
the vertical dimension of the cycle shows the extent to which an organization derives value from a particular information technology, and the horizontal dimension shows time
In an e business innovation cycle, after an organization scans the environement for new emerging and enabling technologies, the next step is to
match the most promising new technologies with current economic opportunities
In an e business innovation cycle, after a firm executes business innovation for growth, the next step is to
assess the value of the use of technology for customers and internal clients
Freeconomics is the leveraging of digital technologies to
provide free goods and services to customers as a business strategy for gaining a competetive advantage
According to basic economics within a competitive marketplace, the price of a product is set by its
Which of the following defines marginal cost?
it is the cost of producing an additional unit of output
Which of the following actions of a firm suggests that it is using the freemium approach to applying freeconomics
offering basic services for free, but charging a premium for special features
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