Upgrade to remove ads
Only $2.99/month

Ch 12

Terms in this set (20)

Electronic commerce initiatives are, in general, more successful than other types of information systems implementations. T or F
True
Return on investment measurements can be biased in a way that gives undue weight to costs because it is usually easier to quantify costs than benefits. T or F
True
The first step in determining which parts of an electronic commerce project to outsource is to create an internal team that is responsible for the project. T or F
True
An online business initiative's success depends on it being integrated into the activities in which the business is already engaged. T or F
True
Which of the following techniques measures the amount of income that will be provided by a specific current expenditure?
optimal inventory analysis.
return on investment.
cost analysis.
total cost of ownership.
return on investment.
The _____ staff functions include load estimation and load monitoring and designing and implementing fault-resistant technologies.
network operations.
content creation.
call center.
database administration.
network operations
A downside of using internal incubators for technology development is that:
technology developed by the company would be controlled by the parent company.
the company has to develop technology which will not be used by their own business operations.
the company has to reinvest in a new incubator candidate if the existing one has obtained venture capital financing.
technology developed in the incubator will never be launched.
technology developed by the company would be controlled by the parent company.
If the benefits exceed the costs of a project by a comfortable margin, the company invests in the project. T or F
True
Project management software is limited to managing the people and tasks of an internal team and does not extend to external stakeholders. T or F
false
_____ focus on reducing costs or generating value by working with suppliers or inbound shipping and freight service providers.
downstream strategies.
horizontal integration strategies.
vertical integration strategies.
upstream strategies.
upstream strategies
A _____ is a company that offers startup companies a physical location with offices, accounting and legal assistance, computers and internet connections at a very low monthly cost.
public relations firm.
incubator.
venture capital firm.
distributor.
incubator
A _____ must ensure that the web pages on a site are visually appealing or easy to use.
web graphics designer.
systems administrator.
web programmer.
application specialist.
web graphics designer
Increased customer satisfaction is a tangible benefit of electronic commerce. T or F
False
Finding a contractor who can handle an entire project for a company is known as _____.
lobbying
coaching
liaising
outsourcing
outsourcing
_____ can be used to improve the value that the business provides to its customers by working with the customers.
upstream strategies.
cost reduction strategies.
downstream strategies.
purchasing strategies.
downstream strategies
A company's top technology manager is its _____.
systems analyst.
operations manager.
human resource manager.
chief information officer.
chief information officer.
In the context of assessing the benefits of electronic commerce, auction sites can set goals for the number of bidders and sellers. T or F
True
A post-implementation audit should result in a comprehensive report that analyzes the project's overall performance. T or F
True
_____ is an example of a return on investment technique.
revenue analysis.
net present value.
downstream strategy.
total cost of ownership.
net present value
The internal team of an organization decides which parts of a project to outsource. T or F
True
THIS SET IS OFTEN IN FOLDERS WITH...