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Broker Test

Terms in this set (39)

(T/F) It is best to build a load from the left to right top to bottom to avoid forgetting important information.
True
In the customer information section, what three pieces of information must be input?
Customer Name
PO#
Rate
When checking shed information, what is most important that is 100% accurate?
Exact Address
What button in ITMS do we use to calculate total number of loaded miles for a lane?
Trip Miles
(T/F) It's a good idea to just put BOL in the temperature section. Explain why or why not?
False, because a broker would be held responsible for any mistakes.
Why is it important to be as detailed as possible when building loads?
To minimize confusion to avoid incurring unnecessary costs/ no mistakes.
Name the three states with the most fraud and theft?
California
Texas
Florida
Why are weekends and holidays more likely to see fraud or theft happen?
because people aren't likely to be at work
Name the website that you can check out a caller/carrier by their MC#?
Carrier 411, Safer watch
What are 3 of the 8 red flags in regards to fraud prevention
Phone #'s don't match
Email doesn't match
Fax # doesn't match
They take the first offer
What is the first step in the anatomy of a load?
Receive Lane From Customer
When researching price, list 2 of the 4 ways to come up with a quote
- post the load and see what truckers would pay
- R8search on ITMS or Truckstop
Once your load is built ant the information has been confirmed, what's the very next step?
Post the load
List 2 of the 4 types of check calls that you will preform during the course of the load
OTR
Check in
Delivered
MT
What is the first question to ask the driver when they tell you that they have been unloaded at the receiver.
Did you get clean BOLs
If under 5 lanes, within how many minuets should you get the quote back to our customer?
15 Minuets
Name 3 pieces of information you will need in order to quote your customer correctly.
Commodity
Load Value
Weight/Equipment
Which of the following is not an effective way to get a customer to share what they want to pay
I've got a greedy driver and I don't want to shoot him too low.
Besides asking a fellow broker or your sales manager, what is another way to determine a price?
Truck stop
List three selling points of selling a load
Rate
mileage
commodity
(T/F)Inbound calls are when you call out on a posted truck. Outbound calls are when carriers call in on a posted load.
False
List 3 good questions to ask when qualifying a carrier
Insurance
Equipment
Truck Location
What is the name of the document / contract we send the carrier during the booking of the truck?
Rate Confirmation
How much does a pallet cost on average?
$6-$11
Why is it important to be confident when pitching a rate to a carrier?
To make you sound like theirs no haggling involved
(T/F) You always want to check with your broker before posting loads, because not all loads get posted and sometimes primary carriers are used.
True
How many hours can a driver be On Duty?
14
(T/F) On duty does not include the process of loading or unloading
False
How many hours does a drive have to have consecutively OFF duty?
10
How many miles is equal to one hour of driving?
50
How many miles can a single travel in one day?
500-600
How many miles can team drivers travel in one day?
1100
(T/F) IEL will NOT be held Responsible for violating the Driver Coercion Rule?
False
List 3 pieces of information that you need to verify with the shipper when scheduling a pick up appointment.
Number of Pallets / crates
Address
Sign on the building
What does FCFS stand for?
Frist come first serve
You must add either AM or PM, APPT of FCFS to every appointment time in TMS
True
What is NTTS Breakdown stand for
National Truck and Trailer Service
Why don't you post the exact city your load ships and delivers to?
- Because you want to protect your customer
- Avoid back-dooring
- To generate more calls if the actual pickup location is a small / unknown town
(T/
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