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OPS MGMT - CHAP 15 - TF - FINAL
Terms in this set (33)
Operations planning and scheduling is the process of making sure demand and supply plans are in balance.
The operations planning and scheduling process moves from the short term scheduling level to the aggregate level.
The terms "aggregate plan" and "sales and operations plan" are synonymous
A product family is a group of customers, services, or products that have similar demand requirements and common processes, labor, and materials requirements.
For the student advisement service at a university, business majors and education majors would constitute two different product families.
The best mix of full- and part-time employees is a sales and operations planning decision.
The sales and operations plan typically has a one-year planning horizon.
A manufacturing firm's sales and operations plan generates both production plan and a staffing plan.
A services firm's sales and operations plan generates both production plan and a staffing plan.
Scheduling is the day-to-day allocation of resources to accomplish specific tasks.
A master production schedule is a schedule that specifies the timing, size, and sequence of production for aggregated product families.
One objective of a sales and operations plan is to minimize changes in production rates.
Complementary products are actions that attempt to modify demand and, consequently, resource requirements.
Some ways to manage demand include building anticipation inventories of goods and hiring or laying off employees.
By their nature, firms engaged in customer services cannot do anything to manage customer demand
The fast food restaurant had a happy hour drink special, 96 ounces of your favorite beverage for the price of only 64 ounces, from 2 pm to 4 pm. This is an example of promotional pricing used to manage demand.
Firms that are most likely to use backlogs tend to have a make-to-order strategy.
Revenue management is a way to manage demand by varying price at the right time for various customer segments to maximize revenues generated from existing supply capacity.
Anticipation inventory is used to absorb uneven rates of demand or supply.
One distinction between manufacturing and services that affects sales and operations plans is that services have difficulty creating inventories in anticipation of uneven demand.
Undertime is the situation that occurs when employees do not have enough productive work for the regular-time workday or workweek.
A level strategy matches demand during the planning horizon by varying either the workforce level or the output rate.
One type of cost considered when preparing a sales and operations plan is inventory holding cost.
Once a demand forecast has been entered into a sales and operations plan, it cannot be updated since it would skew the process results.
The spreadsheet approach to sales and operations planning for a services provider includes inventory costs as one factor to be considered.
Scheduling involves generating a work schedule for employees or sequences of jobs or customers at workstations.
The Gantt chart can be used as a tool for sequencing work on machines and monitoring its progress.
A rotating schedule calls for each employee to work the same days and hours each week.
A fixed schedule gives each employee the next employee's schedule the following week.
Jobs processed using the first-come-first-served priority rule still permits them to be expedited.
Earliest due date (EDD) is a priority-sequencing rule that states the job requiring the shortest processing time is the next job to be processed.
Flow time is only the time a job spends being processed, and excludes any time waiting to be processed, equipment set up time and time spent moving between operations.
Advanced planning and scheduling systems (APS) seek to optimize resources across the supply chain and align daily operations with strategic goals.
This set is often in folders with...
Ops Mgmt - Final - Chap 15
Ops Mgmt - Final - Chap 8
Ops Mgmt - Final - Chap 16
Ops Mgmt - Chap 8 - TF - Final
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