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Digital Collaboration

Use of technology to enhance and extend employees' abilities to work together regardless of their geographic proximity

Synchronous Communication

Trainers, experts, and learners interact with each other live and in real time the same way they would in face-to-face classroom instruction

Asynchronous Communication

Persons are not online and cannot communicate with each other without a time delay, but learners can still access info resources when they desire them

Web 2.0

user-created social networking features on the internet

Multimedia Training

Combines audiovisual training methods with computer-based training


Computer-based Training


uses a laser to read text, graphics, audio, and video off an aluminum disk

Laser Disk

uses a laser to provide high-quality video and sound; can be sued alone or as part of a computer-based instruction delivery system

Interactive Video

combines the advantages of video and computer-based instruction; instruction provided one-on-one via a monitor connected to an input device. Trainees use input device to interact with monitor.


method for sending and receiving communications quickly and inexpensively, and a way to locate and gather resources such as software and reports


user-friendly service on the internet providing browser software that enables one to explore the web

Online learning/E-Learning

instruction and delivery of training by computer online through the internet or the web, includes web-based training, distance learning and virtual classrooms; may involve CD-ROM

Internet/Web-based Training

Training that is delivered on public or private computer networks and displayed by a web browser

intranet-based training

training that uses the company's own computer network


Directly translating an instructor-led face-to-face training program to an online format

learner control

ability of trainees to actively learn through self-pacing, exercises, exploring links to other material, and conversations with other trainees and experts


number of bytes and bits that can travel between computers per second


additional software that needs to be loaded on the computer to listen to sound or watch video; licensing fees can be expensive


link that allows a trainee to access other web sites that include printed material as well as communications links to experts, trainers, and other learners

learning portal

Web sites or online learning centers that, via e-commerce transactions, provide access to training courses, services, and online learning communities from many sources

blended learning

Combines online learning, face-to-face instruction, and other methods for distributing learning content and instruction


Computer depictions of humans that are used as imaginary coaches, co-workers, and customers in simulations

virtual reality

computer-based technology that provides trainees with a 3D learning experience


perception of actually being in a particular environment; influenced by the amount of sensory information available to trainee, control over sensors in the environment, and ability to modify environment

Second Life

computer-based, simulated online virtual world that includes a 3D representation of the real world and a place to host learning programs or experiences

Intelligent Tutoring Systems

Instructional systems that use artificial intelligence

distance learning

Used by geographically dispersed companies to provide information about new products, policies, or procedures as well as deliver skills training and expert lectures to field locations; features 2 way communication and currently involves teleconferencing and CBT


synchronous exchange of audio, video, and/or text between 2+ individuals or groups at two or more locations

interactive distance learning

latest generation of distance learning, which uses satellite technology to broadcast programs to different locations and allows trainees to respond to questions posed during the training program using a keypad


classroom instruction that is provided online through live broadcasts

expert systems

Technology (usually software) that organizes and applies the knowledge of human experts to specific problems; has 3 elements

groupware (electronic meeting software)

special type of software application that enables multiple users to track, share, and organize information and to work on the same document simultaneously

electronic performance support system

Electronic infrastructure that captures, stores, and distributes individual and corporate knowledge assets throughout an organization to enable individuals to achieve required levels of performance in the fastest possible time and with a minimum of support from other people


Electronic Performance support system


Intelligent Tutoring Systems

interactive voice technology

uses a conventional personal computer to create an automated phone response system; esp useful for benefits administration


Scanning documents, storing them electronically and retrieving them; saves space and easy access

authoring tools

used to create presentations, surveys, quizzes, animations, and graphics and to provide sound, video, and text for online learning

learning management system

technology platform that can be used to automate the administration, development, and delivery of all of a company's training programs


learning management system

human capital management

integrates training with all aspects of the human resource function to determine how training dollars are spent and how training expenses translate into business dollars for the company

Computer-based Training

interactive training experience in which the computer provides the learning stimulus, the trainee must respond, and the computer analyzes the responses and provides feedback to the trainee

Characteristic of Online Learning

involves electronic networks that enable info and instruction to be delivered, shared, and updated instantly

Characteristic of Online Learning

Learning delivered to trainee using computers with internet technology

Characteristic of Online Learning

Focuses on learning solutions that go beyond traditional training by including the delivery of information and tools that improve performance

ITS Tutoring environment

structured attempt to increase trainee understanding of a content domain

ITS Coaching environment

provides trainees with flexibility to practice skills in artificial environments

ITS Empowering environment

Student's ability to freely explore the content of the training program

1/5 Component for ITS

User Interface

1/5 Component for ITS

Domain expert

1/5 Component for ITS

Trainee Model

1/5 Component for ITS

Training session manager

1/5 Component for ITS

Trainee Scenario Generator

1/3 Expert Systems element

Knowledge base that contains facts, figures, and rules about specific subject

1/3 Expert Systems element

decision-making capability that, imitating an expert's reasoning ability, draws conclusions from those facts and figures to solve problems and answer questions

1/3 Expert Systems element

User interface that gathers and gives information to the person using the system

parts of typical EPSS

(1) assistant (2) librarian (3) teacher (4) advisor

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