Only $35.99/year

Final Exam - Organizational Behavior

Terms in this set (45)

Stage 1: Potential Opposition of Incompatibility
Communication, Structure, Personal Variables
-communication as a source of conflict represents those opposing forces that arise from semantic difficulties, misunderstandings, and "noise" in the communication channels. Conflict increases when either too little or too much communication takes place

Stage 2: Cognition and Personalization:
Perceived Conflict, Felt Conflict
-important for two reasons: because it's where conflict issues tend to be defined, where the parties decide what the conflict is about; and because emotions play a major role in shaping perceptions and therefore our reactions to the conflict.

Stage 3: Intentions
Five conflict-handling intentions can be identified: Competing, Collaborating, Compromising, Avoiding, Accommodating
-to act in a given way that intervene between people's perceptions and emotions and their overt behavior.

Stage 4: Behavior
Overt conflict- Party's behavior, Others reaction
-includes the statements, actions, and reactions made by the conflicting parties. These conflict behaviors are usually overt attempts to implement each party's intentions

Stage 5:Outcomes
Increased group performance, Decreased group performance
Conflict is constructive when it:
Improves the quality of decisions, stimulates creativity and innovation, encourages interest and curiosity, provides the medium through which problems can be aired and tensions released, and fosters an environment of self-evaluation and change.
Conflict is destructive when it breeds discontent, reduces group effectiveness, and threatens the group's survival.