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In terms of the U.S. economy in 2012, the timeshare industry contributed approximately how much total revenue.

69 Billion

Which of the following is NOT a facet of the timeshare industry

factory production

Timeshare owners have the right to enjoy the common elements of the resort whenever they choose.

False (Legally speaking, the owner only has the right when they are occupying the week they own.)

In a 10 unit resort with one week set aside for maintenance, how many intervals can be sold?


In the timeshare industry, the term interval and week are synonymous.


Week 6
Week 20
Week 26
Week 51
Week 52

-February 14 (Valentine's Day)
-May 28 (Memorial Day)
-July 4 (Independence Day)
-December 25 (Christmas Day)
-December 31 (New Year's Eve)

Which of the following is most descriptive of a fixed, fixed ownership?

Unit 101, week 7 (Fixed/fixed ownership refers to a specific week within a specific unit.)

Which form of legal ownership typically has the shortest term?


In which decade did timeshare flourish in the U.S. as a result of distressed condominium developments?


In which decade did timeshare see increased credibility due to the entrance of major lodging brands?


In which case does the timeshare owner relinquish use rights of their allocated time..

rent, trade, exchange

The typical usage options for a timeshare product are:

Occupy, rent, exchange, trade

Which of the following timeshare products has the longest term of ownership?

Deeded (Fixed/fixed ownership refers to a specific week within a specific unit.)

All timeshare can be willed to an heir, regardless of legal ownership structure.


For a timeshare exchange company, the value of a week is determined by..

Resort quality, Unit size, season, resort amenities, supply

Generally speaking which owner will have the greatest exchange value for their week?

Aruba 2bdrm/2bath Platinum week owner at a resort with above average guest satisfaction scores

In the timeshare industry, the term "exchange":

describes the process whereby a timeshare owner relinquishes the use of what he owns for a period of time in return for the use of accommodations owned by someone else at another time and/or location.

Exchange companies do not own resort.


An exchange company affiliation is desirable for the developer because:

this feature enhances the value of their resort product by adding flexibility and vacation alternatives

Once a timeshare owner joins an exchange company, they only have to pay the exchange company dues and fees in order to make an exchange.

False (Remember the owner must relinquish their use of their week in exchange, so the fees and dues on the owned week (i.e., maint fee) must also be current.)

Exchanging to a resort that is not under the same developer is referred to as an internal exchange.


An owner of a 2bdrm floating unit fixed week has no interest in exchanging because the value is not there...

False (Not true. If they own a fixed holiday week, there is a lot of value there.)

What are the typical steps to make an exchange?

Pay all fees/dues related to the owned week. Pay all fees/dues related to the exchange company. Deposit the usage rights with the exchange company. Request the exchange.

The major exchange companies report a very high rate of confirmations in the range of 80 - 90%.


Exchange companies first came into the timeshare industry in which decade?


The federal Do Not Call registry has had no impact on the timeshare industry.


Timeshares can be sold as an investment according to the SEC.


The current industry average closing percentage is...


In the typical timeshare sales process, approximately how many purchasers will rescind?


Timeshare marketing may be more appropriately referred to as...

Lead generation

In timeshare sales, the term VPG refers to...

The average contract amount for all guests seen

In timeshare sales the conversion rate refers to...

The percentage of prospects who end up purchasing

In the timeshare sales process, whose responsibility is it to get the buyers in front of the sales executives?

The marketing department's

What are the typical steps to make an exchange?

Pay all fees/dues related to the owned week. Pay all fees/dues related to the exchange company. Reserve a week with the developer. Deposit the usage with the exchange company. Request the exchange.

According to guest speaker from Interval International, Jay Wilson, the average household income of their member base is higher than the industry average.


According to Jay Wilson, which is the preferred U.S. state members like to travel.


Which is NOT a benefit of an exchange membership?

Car Insurance

What is Interval International's new membership program:

Club Interval Gold

The origins of timeshare can be traced back to:


The 2000s brought the variation of products (example: point based system) in the timeshare industry.


The two major exchange companies are:

Resort Condominiums International and Interval International

Minivacs do not require the prospect to take a tour.

Minivacs can be hooked and unhooked

With a floating week I own a specific week within a season.


With a fee simple deeded product you own a specific week.


With a fixed, fixed the owner is not required to make a reservation to occupy.


OPCs are not required to prequalify owners before they tour.


What is the most expensive form of lead generation? Base your answer on the lead generation activity we did in class.

Central Marketing

If I need 300 tours, how many leads do I need if I have a show rate of 30%.




During the timeshare sales process, financing is discussed during which phase?

Trial Close

In timeshare, the primary purpose of the incentive is to

Entice prospective guests to come to the presentation

Part of the role of a sales person is to:

Educate prospects about the timeshare offerings

Sales people belief that selling is:

10% product knowledge, 90% human relations

What is the average length of the pre-tour presentation

15 minutes

Rescission rates vary by state


What percentage of the industry sales are reload/referral


After a sales presentation non-buyers are provided with options to try the product


On average timeshare owners own more than 1 week


Prospects that purchase a trial membership can use it within which timeframe:

6 months - 2 years

Which is part of the Sales Service Cycle

a. Understanding the vision
b. Industry Knowledge
c. Product Mastery

What is the cost of sales?


On average how many sales presentations a timeshare purchaser attends before buying?


The role of the quality assurance manager is to:

Clarify any element of the contract

During the pre-tour stage of the selling process prospects are pre-qualified:


What is the order of the sales process?

Greeting/Registration, pre-tour, establish rapport, tour, make offer, contract, after sales servicing

While managing the sales cycle a sales director must first instill in their sales representatives:

An understanding of the vision

The timeshare industry uses a push sales strategy


The new timeshare consumer is more informed about the product because of:


Exit programs offers the non-buyer an opportunity to experience the timeshare at a reduced price:


Trial membership is one of the options for a non-buyer


On average what percentage of timeshare owners are satisfied with their purchase?


Decision making efforts of individuals are driven by achievement, power and affiliation needs:


The only way to measure the success of in a timeshare development is by numbers such as VPG, cost per tour, number of daily tours.


The last step in the sales process pyramid is:

After sales servicing

Pre tours are only conducted one on one.


Rescission timeframe ranges from:

3-15 days

The sale process of a timeshare is the same for every prospect.


According to our guest speaker (Mary) the main reason people buy timeshare is because of the:

Sales Rep

The sales process starts the moment a prospects walk into the sales presentation.


Which are sources of industry information/trends:

a. Exchange company
d. Developer

A TO (table operator) is used at which phase of the sales process?

Making the offer

According to the book, which one are negotiating tools to close the sale:

a. Price drop
b. Financing options
c. Discount for multiple week purchases

Vacation ownership can be sold as a real estate investment


Regulatory agenices

Federal Trade Commission (FTC)
--In charge of combating unfair and deceptive practices
--Oversees the standards for marketing practices

Securities Exchange Commission (SEC)
--Vacation ownership is not registered as a security
--Oversees that timeshare is not marketed as an investment

Internal Revenue Service (IRS)
--Oversees that tax considerations for the developer
--Deeded sales are favorable for the developer for tax reasons
--It allows them to report the gain and pay the associated tax over the period during which the payments are received

4 P's of Marketing


Additional Ps for Service
Physical evidence

Timeshare Industry Legs

-Operations & management
-consumer financing
-Development & Sales
-Mortgage & Bank

Consumer Financing

Interest rate
More expensive than home loan

Down payment
Minimum 10%

Mortgage length
Average 10 years

Contract Docs

Purchase contract:
Purchase terms
Closing and title
Closing costs
Occupancy Rights
Exchange company disclaimer
Maintenance fees
Statutory cancellation/rescission


Promissory note
--Promise to pay

--Creates a lien against property until paid

Truth-in-Lending Disclosure Statement
--Financing cost information

HUD guide
--Provides info on buying, financing & settlement

RESPA Disclosure Statement — Good Faith Estimate
--Estimate of service charges

HUD-1 Settlement Statement
--Outlines actual costs & fees

Transfer of servicing disclosure statement

Public offering statement (POS)
--Details about project, developer's obligation
----Association articles of Inc and Assc by laws
----Management agreement

--Title conveyance (seller to buyer)

Title Insurance
--Protection for buyer


-Loan servicing
In-house servicing
Third party servicing
Payment options

-Collection tools
Late notices
Telephone contact
Instant payment methods
Third party
Credit reporting
Skip tracing

-Default resolutions/foreclosure
Mortgage modifications
Deed in lieu of foreclosure

Equal Credit Opportunity Act

No discrimination because of age, sex, marital status, religion, color, national origin or receipt of public assistance.

USA Patriot Act

Protects against money laundering

Truth in lending Act

Lender must disclose cost information (finance charges, APR) before consumer enters into credit transaction

Fair Debt Collection Practices Act

Protects consumer against collection harassment

Fair Credit Reporting Act

Accurate reporting of credit information

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