Chapter 9: Communication
Terms in this set (23)
When the receiver provides full attention to the sender without distraction.
A formal, written form of communication used when your message is being sent to an individual outside of your organization.
Sometimes called interoffice memorandums, are used internally-that is, the written communication is being sent to a receiver within the organization.
The process of a sender transmitting a message to a receiver with the purpose of creating mutual understanding.
When the receiver interprets the message.
A formal record of events or activities.
Identifying the message and how it will be sent.
After decoding, the receiver sends feedback on the sender's message based upon the receiver's interpretation of the original message.
Occurs through the formal (official) lines of authority. This includes communication within your immediate department, division, or through the company.
When the grapevine is targeting individuals and their personal lives, it is called gossip-personal information about individuals that is hurtful and inappropriate.
An informal network where employees discuss workplace issues of importance. Although the grapevine is an informal source of communication, it usually is not 100% accurate.
Occurs among individuals without regard to the formal lines of authority.
Paper that has the company logo and contact information printed on quality paper.
The act of hearing attentively.
Another barrier to effective communication is noise-anything that interrupts or interferes with the communication process.
When a receiver fails to make any effort to hear or understand the sender's message, he or she is in the non listening mode and is allowing emotions, noise, or preconceptions to impede communication.
What you communicate through body language. Even without uttering a word, you can still send a very strong message.
The receiver is selectively hearing parts of the message and is more focused on responding to what is being said instead of truly listening to the entire message being sent. Passive listening is sometimes called conversational listening.
The study of distance (space) between individuals and is also and important factor in body language. An individual's personal space is about one and one-half feet around him or her. The appropriate social space is four feet from an individual.
Communication begins with a sender wanting to convey a message. The sender must identify what message needs to be sent and how best to transmit this message.
Different generations, cultures, and technology use some form of slang, an informal language used among a particular group.
The process of using words to send a message. The words you select are extremely important.
A form of business communication that is printed, handwritten, or sent electronically.