MRT 213 FINAL EXAM 1
Terms in this set (60)
Sara is the team leader getting to know people and setting group rules. what team stage is she in?
bench marking falls under this managerial function?
what element of motivation is included when promoted to a new position?
if steven agrees to go on a date with her in exchange for a job this is what kind of sexual harassment?
quid pro pro
stages of grief KUEBER-ROSS
1) denial (deny the action and refuse to listen to any of the change initiatives)
2) anger (projected resentment of the change)
3) bargaining (try to postpone the change)
4) depression (start letting go of old behaviors and realizing there isleno going back)
5) acceptance (accept the change)
a leader who performs through structure and process is NOT a _________________ leader.
what theory occurs when people take pride in meeting new targets?
goal setting theory
the formal process of introducing change, getting it adopted, and diffusing it throughout the organization. it is the process, tools, and techniques to manage the people side of change to achieve the required business outcome.
this tool HIM managers have to hold employees accountable for their actions and to support the manager's ethical decision making.
code of ethics
prohibits the discrimination on the basis of age against individuals age 40 and older
age discrimination in employment act
this model is a change management model that. is used to access individual change management issues. there are five building blocks in regards to the change initiative. awareness, desire, knowledge, ability, reinforcement
who is responsible for putting together the strategic plan for the entire organization?
board of trustees
these leaders possess personal characteristics that make others want to be like them, to follow them, to want to be associated with them. they do nothing to earn their power. this type of leader is funny, and likes to help others.
anti discrimination law that prohibits employment discrimination because of race, color, religion, sex or national origin.
civil rights act of 1964
involves both sides of the claim sitting down with a neutral third party and reaching an agreement. the third party does not decide the issue, but rather helps both sides come to a solution together
what stage of the SWOT analysis are you a part of if all of your HIM personnel's credentials are up to date.
influences others to meet the goals and objectives of the orgnanization by motivating subordinates, communicating effectively, and effectively using power. sometimes referred to as actuating, directing, or influencing.
this type of power is granted to an individual who has the ability to reward employees for doing what is requested of them. reward may come in the form of a raise, promotion, time off, or other positive measure.
if the employee has repeated late arrivals to work, after getting a verbal, written warning, could get suspension with or without pay and then it is
grounds for termination
the accommodation can not be too disruptive or expensive for the employer to implement.
essential component while managing change. process of using words, sounds, signs, or behaviors to exchange or share information.
individual who voluntarily undertakes extraordinary interest in the adoption, implementation, and success of a cause, policy, program, project, or product.
organizational charts help illustrate this? also, this is used to determine how many employees report to a single manager
span of control
who was the father of modern management?
job that an individual takes between leaving their full time position and beginning full time retirement.
means the differences between individuals are truly respected and valued in the workplace. this is the result of successful?
group of people working together to achieve a common goal for which they hold themselves accountable.
individual who initially brings the team together and assigns their charter. CFO
process in which the leadership of a healthcare organization develops the organization's overall mission, vision and goals to help guide the direction of the organization as a business entity.
work together through electronic means with minimal face to face contact. operate across time zones and are cross-functional in nature.
studying work processes and how they impact workers' productivity. primary concerned with improving efficiency of individual employees in the work environment by assessing the distribution of work, studying time, and motion of job tasks as well as measuring work actually performed.
what is the top level of management?
board of directors
individual who is in charge of a business or department
individual who has commanding authority or influence. performs through structure and process.
identifies individuals who have the right to demonstrate power over other individuals within a bureaucratic organization
human needs and human values were considered within the management of an organization
strived to understand the needs of people at work and what motivated employees to perform within an organization
founder of human relations movement in management
set of techniques and tools utilized to improve the capability of organizational business processes
introduced standardization in healthcare by placing motion picture cameras within hospital operating rooms where motion studies were performed on filmed operations.
frank and lillian gibreth
this approach to effective leadership is dependent on matching the leader's style to the workplace situation
path goal theory
suggests that a leader should develop a path for followers to achieve group goals.
style of leadership built on the foundation of personal values, principles, or ethics. this type of leadership is inherent to all stakeholders.
values based leadership
quick snapshots of the status of key performance indicators. benefits are visibility, ongoing improvements, time savings,
report of outcome measures to help leaders know what they have accomplished/ long term report of how the organization is meeting its strategic goals.
coordinating of the activities of multiple people to achieve a common purpose or goal
organizational structure is determined by senior management and illustrated by a?
elements that can provide job satisfaction to employees and consist of achievement, recognition, the work itself, advancement, and responsibility
elements that can provide job dissatisfaction to employees and consist of company policies, supervision, working conditions, and financial rewards
(highly personal needs of recognition and respect by others, achievement and confidence
Maslow's hierarchy of needs (self esteem)
type of motivator or job satisfier (Herzberg 2 factor theory)
career advancement job satisfier
family and medical leave act allows employees to take unpaid time off work for specific family and medical reasons.
family and medical leave act
known as the wage and hour law. federal law and is the basis for many state wage and hour laws.
fair labor standards act
less obvious, occurs when one employee's behavior is interpreted as offensive by another employee. unwanted tuc
hostile work environment
rigorous and validated measures for assessing healthcare organizational culture. designed to measure the social environments of different types of work settings through completion of a questionnaire. evaluate employee productivity, assess employee sanctification and clarify employee expectations to ensure a healthy work environment.
work environment scale
are made up of members from different departments.
cross functional teams
a force that slows of stops the motion of change efforts, which then increases the amount of work and energy needed to propel the efforts froward. ex: laggards
resistance to change
the relationships and interactions that occur between co-workers within an organization. work to achieve similar goals
generalizations about individuals based on their identity, group memberships, or affiliations.
applies to the learning environment in an organization as well as the transfer of knowledge and skills from one generation of workers to another.
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