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The planning process begins with which of these?

The development of a mission statement

Which of the following is not a step in the organizational planning process?

Plan marketing tactics

_____ enables firms to cope with the unexpected events that are so sudden and devastating that they have the potential to destroy the organization if managers aren't prepared with a quick and appropriate response.

Crisis planning

Of the strategic management functions, which is considered the most fundamental?


A corporate-level strategy is concerned with the question

What business are we in?

Double Click, Inc. has a number of strategic business units. Their handheld computer unit has a large market share in this rapidly-growing industry. Their handheld computer business would be classified as...

a star

Which of the following strategies would be appropriate when the need for both national responsiveness and global integration is low?


Choosing between a differentiation strategy and an overall cost leadership strategy is...

a decision.

The ____ model of decision making is most valuable when applied to ____

classical, programmed decisions

Rodney doesn't always realize that within his role as an air traffic controller, he must continuously percieve and process information based on knowledge and experience that he is not always consciously aware of. This describes what type of decision making?


The organization chart

1. shows the characteristics of the organization's vertical structure
2. is a visual representation of the organization's structure
3. details the formal reporting relationships that exist within an organization

____ departments include all of those that provide specialized skills in support of ____ departments

Staff; line

Marissa was recently assigned to a committee whose task is to research new product opportunities. Once this group generates a list of six or seven viable options, it will be disbanded. This group is also known as a...

task force

In ____ production, firms produce goods in batches of one or a few products designed to customer specification.

small batch

Which of the following is a change in the organization's production process--how the organization does its work?


All of the following are critical innovation strategies for changing products and technologies EXCEPT

risk propensity

John has tremendous technical skills and frequently comes up with valuable ideas. However, he has little idea how to promote it within the organization. John is a good example of

an inventor

Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are...

unfreezing, changing, refreezing

The most common form of formal corporate training is...

on-the-job training

Which of the following is inappropriate to ask on an employment application?

Applicant's ancestry/ethnicity

While interviews are ____, they are generally ____ predictors of subsequent job performance.

Widely used; Not valid

All of the following are changes that are reshaping our workforce EXCEPT

younger workforce

All of the following are traditional model dimensions of diversity EXCEPT

religious beliefs

Trouser's Inc. top management is exclusively made up of older white males. Trouser's promotes from within and top management is most comfortable with individuals who are similar to them. Women and minorities at this company who wish to be promoted are likely to experience...

the glass ceiling effect

Riya was a highly successful manager at Optics Int'l. After ten years with the company, she decided to leave and become a full-time mother and caregiver to her ailing father. This example demonstrates which factor affecting women's careers?

Opt-out trend

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