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Two departments in a university are engaged in a conflict because one had its budget cut. This is an example of conflict based on:

common resources

When contrasting American and Japanese business cultures, Americans tend to __________, whereas the Japanese prefer __________.

be individualistic; collectivism

All of the following are positive consequences of intergroup conflict except:

we versus them

In research on styles of conflict management, the __________ style was least effective.


Person-role conflicts typically stem from differences in __________ between the focal person and the organization or work group.


Which of the following defense mechanisms takes the form of aggressive behavior directed at someone else who is not the source of the conflict?


A negotiation approach where each party seeks to maximize its resources is called:

distributive bargaining

Two machine operators disagree over the cause of an equipment breakdown. This conflict is based on differences in:


Two of your employees are having a disagreement over the scheduling of a production run. An appropriate way to resolve this conflict is:

negotiate with the parties

You are supervising two work crews that work in adjacent departments performing nearly the same task. You decide to create a competitive situation between them as a means of increasing productivity and performance. Hopefully, you realize that:

conflict may emerge and hostile and aggressive behaviors may be disruptive

Two techniques that are effective in managing intrapersonal conflict include:

role analysis and personal/organizational value clarification

The competitive strategy in conflict management is founded on which assumption?

less than honest communication

Emotional Intelligence (EI) is defined as:

the power to control one's emotions and perceive emotions in others

One occasion in which managers should work to stimulate conflict is when:

the group suffers from group think

The cooperative approach to conflict management leads to:

win-win solutions

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