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Test for hostessing at Bertucci's
Terms in this set (35)
Seal of Approval
Absolute Guest Satisfaction
Acknowledge, Apologize, Act
Correct Way To Answer Phone
Thank you for calling Bertucci's Beverly, this is Ginny. How may I help you?
Controls dining room seating, orchestrate restaurant flow.
Guide guests to their tables, pull out chairs, give server name and tell them to enjoy
Professional Appearance includes
Eye contact and a crisp clean uniform
Who is responsible in ensuring every guest gets a warm welcome?
Treating each other with care and respect and working as a team is part of
What is the center of every Bertucci's?
Carmies and rosaries are cities in Italy
Service fulfills a need, ______ fulfills people
5 menus at the Hostess Stand
LTO, Gluten Free, Kids, Lunch
What's the max length a guest should be on hold?
Guest wants to make large reservation for tomorrow
Ask a manager to ensure that we can accommodate the party and relay their decision to the guest
Limited Time Only Menu of seasonal specials
Do we offer gluten free items?
Yes, we have a gluten free menu for our guests with allergies or gluten free lifestyles
During a wait, highlight or circle parties larger than ____ guests
During a wait, estimate ___ to ___ minutes per name when quoting times
2 to 3
During peak meal periods, quote a ___ minute spread
Always inform _____ if you're running behind quote time
The system to keep butts in seats is called?
Spot, Call, Bus, Seat
If a pager starts buzzing and beeping at random times, it means
The pagers work up to
If you give a pager it is not necessary to Gil out their description
The ___ orchestrated the flow of the restaurant
When on a wait, it is the _____ responsibility to become the pager coordinator
Prior to the wait, it is the____ responsibility to open doors and welcome people into the restaurant
The ____should be constantly scouting the restaurant for seating
Two points in guiding guests to their tables
Engage in conversation, don't leave anyone in the dust
Steps taken at the table
Pull out chairs, explain/distribute menus, and let them know who their server will be
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