Terms in this set (39)
Value Stream Mapping
graphical charting technique showing material and information flows
Visual control device in a production area. (lit overhead)
Continuous Flow Manufacturing (CFM)
Material moves one piece at a time, at a rate determined by the needs of the customer, in uninterrputed sequence.
A system for producing and delivering the right items, at the right time, int he right amounts. Single piece flow is optimal
The balancing of the work load in all process steps
A mistake proofing device or procedure to prevent or detect an error which adversely affects the product and results in the waste of correction.
A system of cascading production and delivery instructions from downstream to upstream activires in which nothing is produced by the upstream supplier until the downstream customer indicates a need.
The time a product spends awaiting the next process step
SMED (Single Minute exchange of dies)
a series of techniques for rapid production changeovers. The long term objective is zero set up time. Ten minutes is a common initial objective. SUR (Setup reduciton)
Single Piece flow
A situation in which one complete product proceeds through various operation without interupptions or scrap. Same as CFM?
A work cell visual control depicting all work activities. It provides assistance in the cross training of team members.
A precise description of each work activity specifying cycle time, takt time, the work sequence and the minimum inventory of necessary parts.
the available production time divided by the rate of the customer demand. Heartbeat of any lean organization.
The specific activities required to design and provide a specific, from concept to launch, from order to delivery.
visual placement of all the tools, parts and indicator of system performance, such that status can be understood easily and quickly.
The layout of machines, or business process of different types performing different operations in a tight sequence.
kaizen is an umbrella term for
-total quality control
- suggestion systems
- just-in-time production
Kaizen in a smaller scale, but more easily and faster implementation.
Floor space saved
more line flexibility,
improved work flow
sort, straighten, scrub, systematize, standardize.
Non-Value Added Actives (Muda)
Total Productive Maintenance
Concept that everyone is responsible for the machine inspection, cleaning, maintenance and minor repairs.
Six big losses for that effect equipment:
setup and adjustment
idling and minor stoppages
Documentation of each action required to complete a specified task
elements that comprise the standard work operation are:
Demings improvement cycle
Plan do check act
The tendency for highly cohesive groups to lose their critical evaluative capabilities.
expansive and expensive remedies are suggested
anyone in the company who is affected by the product or service as it is being generated. Often forgotten, improvement in employee satisfaction often lead to impact customer satisfaction
includes, end users, intermediate customers, impacted parties. current customers are worth more than 5 times more than new customers.
Cost of measuring, evaluating auditing of products or services to assure conformance to quality standards
Failure Cost that occur prior to delivery or shipment of the product or the furnishing of a service, to the custom
Failure cost that occur deliver or shipment of the product, or during or after furnishing of a service
Quality function deployment
Are mandatory requirements
Harold F. Dodge
"You can not inspect quality into a product"
"one of the most difficult issues with global team is development of human relationships."
an entire system of activities to provide quality of products and services
Quality of a product or service should meet high quality standards for
- exploring the boundaries of acceptable behavior
conflict and resistance of the group's task and structure. Most difficult stage
quality improvement process and proper tools and communication skills can assist teams members
sense of cohesion develops
data collection and analysis begins
cultivated through team bonding activities
Show maturity and focus on the process achieve goals and operate smoothely
Maslow's heirarchy of human needs
related to customer's expectation of a product
basic- bare essentials
expected- some additional attributes
desired- attributes that are worthwhile to have, but not necessary
unanticipated- surprised attributes that go beyond what the customer expects from a purchase.
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