Upgrade to remove ads
Case Scenarios (Chapter 7-8)
Terms in this set (8)
Scenario 7-1: Automating Computer Maintenance and Program Launching
Maria is a busy freelance writer who uses her computer many hours a day to research and write articles for several national magazines and newspapers. Her computer, which runs Windows 7 Professional, must be running at peak performance with little downtime. Maria has little time to devote to computer maintenance tasks. She also uses Internet Explorer 9 and Microsoft Word 2010 every day and would like them to start automatically when Windows starts. Maria asks you for advice how to maintain her computer with relatively little effort, and how to configure her computer to start programs automatically. What do you tell her?
Tell Maria to ensure that Disk Defragmenter is scheduled to run at least once a month, that Windows Firewall is enabled and operating correctly, that she has real-time protection installed such as an antivirus program or Internet security suite, and that Windows Update is enabled to check for updates automatically. She should configure Task Scheduler to run Disk Cleanup weekly, and set Internet Explorer 9 and Microsoft Word 2010 to start when Windows starts.
To schedule Disk Cleanup to run weekly and the other programs to start when Windows starts, she should select the Create Basic Task in Task Scheduler. The wizard will guide her through the prompts. For the trigger, she should select Weekly. In the Weekly screen, she should select a start date, time, and the day of the week Disk Cleanup will run. In the Start a Program screen of the wizard, she should click Browse, click Disk Cleanup, navigate to the Disk Cleanup program, select it, and click Open. (Disk Cleanup is located in the Accessories/System Tools folder.) When she completes the wizard, Disk Cleanup will be added to her scheduled tasks list.
The same general steps apply to Internet Explorer 9 and Word 2010, but for each program, she will select When the computer starts as the trigger. She will need to browse to locate the Internet Explorer 9 executable file and the Word 2010 executable file
Scenario 7-2: Removing Viruses Safely
You are a support person for a computer consulting company. Rajeem is an independent tax consultant who calls you to report that he believes he infected his computer with a virus after downloading and installing a tax-related utility from the Web. How do you advise him to check his computer and resolve the problem, if necessary?
Tell Rajeem to download and run the Microsoft Windows Malicious Software Removal Tool. Have him perform a full scan of his computer, and to remove any infections the tool detects.
When his system is clean, ensure he has a reputable, current antivirus software program installed on his computer such as Microsoft Security Essentials
Scenario 7-3: Gathering System Information
In an effort to troubleshoot an issue on a client computer, you posted a message on an online PC support forum. The forum moderator posts a message asking you to list all of the programs that launch at startup on the affected computer. What is the easiest way to provide this information?
On the affected computer, open System Information. Expand the Software Environment category, click the Startup Programs category, select File > Export and then save the file to the desktop or another location that's easy to access. Open the .txt file, highlight all information, copy the information, and then paste the information in a reply to the support forum moderator along with a short message
Scenario 7-4: Distributing Windows Updates Across a Network
You support Richman Investments, a brokerage firm that employs 20 brokers. Each broker has his own client computer, and the firm has a server running Windows Server. All of the client computers are configured identically.
Over the past six months, some Windows updates have caused the computers to hang, leaving the brokers without computers to conduct business. How can you ensure that the Windows updates that install on client computers will not cause usability issues?
Implement WSUS on the Richman Investments server and set up a test client computer that's configured exactly as the broker's computers. When new updates and hotfixes are available through Windows Updates, test them on the test computer. Install only approved updates and hotfixes over the network to client computers
Scenario 8-1: Scheduling File Backups
You provide technical support for PBJ&S, a small environmental consulting firm. Dina, the graphic artist, creates a lot of maps for client reports. Her Windows 7 Professional computer automatically backs up files every Sunday starting at 7:00 p.m. Dina reported recently that her computer was still backing up files when she arrived for work the last two Monday mornings. What can you do to help ensure that Dina's files are backed up by Monday morning?
To ensure that Dina's files are backed up by Monday morning, you can reschedule her Windows Backup to begin sometime on Saturday. Another option is to increase the frequency of the backups from weekly to daily beginning at 7:00 p.m. When Windows Backup starts, it will back up only new files or files that have changed. Doing so daily will reduce the amount of time that's currently needed to back up her files once a week. In addition, a daily backup better protects her data. Currently, anything she creates or modifies on Monday through Friday might have to be re-created if her computer fails before the next backup occurs
Scenario 8-2: Installing from an Image
The owner of PBJ&S approved funds to purchase a new computer for Dina because an upgrade to her main mapping software requires more memory than her current computer's motherboard can handle. The new computer will be the same make and model but will have more memory and will have a much bigger hard disk. You also ordered a 1 terabyte external USB drive for backups. When the new computer arrives, how can you quickly get it up and running for Dina?
When the new external hard drive arrives, create a system image of Dina's old computer system to the external drive. Install that image onto the hard disk of Dina's new computer. Test the new computer to ensure it operates properly before transitioning Dina from her old computer to the new computer
Scenario 8-3: Creating a System Repair Disc
Stanley works for your organization from his home office on a company-owned computer. He called your cell phone while you were at a restaurant having lunch. He said his computer has been having all kinds of problems lately and that it takes a long time for Windows to start. You suspect his Windows system files have become corrupt. Because you're away from the office, you can't set up a Remote Assistance session to troubleshoot Stanley's computer remotely. What do you advise Stanley to do?
To be on the safe side, you should first walk Stanley through the steps of creating a system repair disc. Have Stanley insert a new (clean) DVD in his computer's DVD drive, open Windows Backup, click Create a system repair disc in the left pane, respond to the UAC prompt, and then click Create disc.
Once the disc is created, Stanley can restart the computer with the system repair disc in the DVD drive. He might be prompted to press any key to start the computer from the system repair disc. Stanley should choose his language setting and then select Startup Repair from the list of recovery options.
Scenario 8-4: Resolving a Driver Problem Using Recovery Boot Options
You recently installed a new video adapter in Jeffrey's desktop computer using the driver supplied on the CD in the adapter packaging. When Windows starts, the words on the screen are unreadable. What is a possible solution for resolving the problem?
On a properly functioning computer, visit the Web site of the video adapter manufacturer. Download the latest video adapter driver and save it to a USB flash drive or burn it to a CD/DVD.
Shut down Jeffrey's computer and leave it off for a few minutes. Restart the computer and then press and hold the F8 key to display the Advanced Boot Options menu. Select Safe Mode. When Windows starts, use Device Manager to update the video adapter driver from the USB flash drive or CD/DVD. When you're finished, restart the computer and let it start Windows normally.
THIS SET IS OFTEN IN FOLDERS WITH...
Lesson 1: Installing and Upgrading Clie…
Lesson 2: Understanding Operating System Configura…
Lesson 3: Native Applications, Tools, Mobility, an…
Lesson 4: Native Applications, Tools, Mobility, an…
YOU MIGHT ALSO LIKE...
Windows 7 685 Configuring Backup & Recovery Options
7.0 Monitoring and Maintenance
Digital Info Tech 1
OTHER SETS BY THIS CREATOR
A+ 901 Test Dump Part 5
A+ 901 Test Dump Part 4
A+ 901 Test Dump Part 3
A+ 901 Test Dump Part 2