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communications exam 1: chapter 6

Terms in this set (24)

selective hearing
involuntary so you cannot control what you hear, but you must choose one sound wave over the other = selective listening
attending
phase when you make your brain pay attention to a given sound the other sounds around you do not go away, but you choose to concentrate on one sound only and exclude others
understanding
understanding occurs when you apply meaning to a sound and is where communication really begins. you may hear a message and attend to it but if you do not understand what is being said, com. is unsuccessful
remembering
retaining what you have heard is the final stage: short term- you make sense of the moment. long term- retaining valuable info or maintaining a change in attitude/beliefs
responding
formal response to the sounds you have processed
communicational process is _____ and most listeners give one or more of these responses
verbal, nonverbal, silence or no perceptible response
active listening
we make choices about selecting, attending, and so on. failure to make such a decision leads to: passive listening
the goal is _____ by which our thoughts and another person's thoughts and intentions match following communication. ______ can play an important role in achieving this goal
listening fidelity
active listening
4 personal listening preferences
1. people oriented- relationships in mind
2. content listeners- listen to content
3. action oriented- organize info (meetings)
4. time oriented- concerned with efficiency
informational listening
comprehensive listening- listen to understand a message
critical listening
when we make a judgment about a message we are hearing, when we evaluate or analyze info, evidence, ideas, or opinions you engage in critical thinking
determine the thesis
mainpoint of speakers message
focus your efforts
listening is difficult if you have exhausted your energy
decode nonverbal cues
communicates volumes of info
use your memory
note taking can help jog memory of what was being said
empathetic listening
when you try to know how another person feels. this requires openness, sensitivity, and caring. helpful to paraphrase the thoughts/feelings
appreciative listening
listening occurs when we take pleasure in sounds such as listening to music poetry narratives comedy routines plays movies etc.
effective listening
saves time/money, creates opportunities
listening challenges
environmental factors, hearing/processing challenges, multitasking listening
talking is ____ than listening
less powerful
defensive listening
responding with aggression while they are talking.
selective listening
only hearing what you want to
selfish listening
what you can get out of it
hurtful listening
attacking- that was stupid to say, ambushing
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