Upgrade to remove ads
Terms in this set (95)
What are the steps in developing interpersonal communication competence and what do the steps require?
1) Knowledge 2) Learning how to translate knowledge into communication skills
It requires motivation
Interpersonal communication competence
Consistently communicating in ways that are appropriate, effective, and ethical
Matches situational, relational, and cultural expectations regarding how people communicate
Name the following example
In South Park, Chef struggled when the boys ask him to talk about topics that are appropriate for children.
In this example to develop your communication competence is redefining your sensitivity to norms in adopting a communications accordingly
What is self monitoring and where does it fall under?
Self-monitoring is the process of observing our own communication to the norms of the situation in order to make appropriate choices.
Falls under; appropriateness
Distinguish between high self monitors versus low self monitors
High self monitors: prefer situations in which clear expectations is this regarding how they're supposed to communicate, possess the ability and desire to alter behaviors to fit in any situations.
Low self monitors: acting like themselves
Putting your phone away while talking to someone else is an example of?
Over emphasizing is
Appropriate message back fires, you can give up your freedom
What is effectiveness?
The ability to use communication to accomplish three types of intra-personal goals (self presentation, instrumental and relationships)
Describe the situation:
You want to see a movie, your partner calls you about a death in the family 1. I'll call you after the movie 2. I'll go home now and be there for you
Choosing 2 is an example of?
What is the last interpersonal communication competence
Ethics it is a set of moral principles that guide her behaviors towards others
What are the three types of Communication model?
Linear, interactive, transactional,
Twitter, text, instant messaging, email, while post, scripted public speeches. It's an example of what communication model
Class room instructions, group presentations, team/coworker meetings is an example of what communication model
And encounter - most commonly face-to-face - in which you and others jointly create communication meaning
I- Thou Relationship
Embracing fundamental similarities that connects you to others, striving to see things from other points of view, and communicating in ways that emphasize honesty and kindness
A type of perception and communication and that occurs when you treat others as though they are objects that are for your use and exploitation
"I don't have time for your stupid questions, figure it out yourself." Is an example of what type of relationship
What are the layers of social penetration theory
Peripheral layers - Age, college major, hometown.
Intermediate layers- music taste, political believes, leisure, and interest.
Central later - values, traits, fears, self-awareness, self concept, self-esteem.
Social penetration theory
The idea that revealing yourself to others involved is peeling back from penetrating layers.
Think of an onion Shrek
What is culture?
A set of believes attitudes and values and practices shared by a group of people.
It can include nationality, ethnicity, religion, gender, sexual orientation, physical and mental disabilities, and even age.
Revealing private information about yourself
What are the four factors of self disclosure
1. You can't have intimacy without self-disclosure
2. If the listeners are nonsupportive after disclosure, the impact on intimacy can be devastating.
3. Just because you share your thoughts and feelings with someone does not mean that you have an intimate relationship. Intimacy exist when both are sharing and supporting each other.
4. Not all the disclosure boosts intimacy
What are the differences and disclosure (hint: there are four)
1. In any culture, people very widely in the degree to which they disclose. Transparence/ Opaque.
2. people across cultures differ in their self closure
3. People disclose differently online and then they do face-to-face
4. Helps with mental health and relieves stress
How do you competently disclose yourself?
-follow the advice of the Apollo; know thy self
-know your audience.
-don't force others to self disclose
-don't pursue gender preferences
- be sensitive to cultural differences
Predictions about the future interactions that lead us to behave in ways that ensure the interaction unfolds as we predicted. It can set positive events in motion
Your overall perception of who you are. Based on the beliefs, attitudes, and values you have about yourself
A clearly defined, and consistent enduring sense of self. Like Dava
What are the three types of self concept
Beliefs, attitudes, values.
"I am an excellent student." Is an example of what type of self concept
"I am happy with my appearance." Is an example of what type of self-concept.
"I think it's wrong to..."is an example of what type of self concept
Looking glass self
The idea of defining ourselves concepts to thinking about how others see us.
What is Johari's Window?
Quadrant I: public area
Quadrant II: blind area
Quadrant III: hidden area
Quadrant IV: unknown area
Quadrant I: Public Area
Aspic's of yourself that you and others are aware of. It includes every thing you disclose. It is smaller than our hidden area.
Quadrant 2: Blind Area
Readily apparent others but you are not aware of. Includes strength that you may not see in yourself or character flaws that don't mesh with your self concept. Temperature interpersonal communications you must be able to see into your blind area and take charge
Quadrant 3: Hidden area
Parts of Yourself that you are unaware of but you hide from most others. Includes distractive thoughts, impulses, fantasies, and disturbing life experiences.
Quadrant 4: unknown area
Aspects of yourself that you and others aren't aware of. Your conscious motives and impulses that strongly influence your interpersonal communication in relationships. What are your patterns?
the ability to perceive, understand, manage, and use emotions
What is the process of perception
Organizing the information you've selected
Interpreting The information
What is the goal of blind area
Overturn your most treasured personal misconceptions
Happens for long periods of time
Assistance is needed
Your cousin is telling you about her recent visit in your hometown. She tells you, you pick, and cheese bits, and pieces of her narrative. You can organize your own representation in your head. This is an example of...
Name the process of perception.
Your roommate walks in, you focus attention on her footsteps. This is an example of?
Event have an employee tells you insider information about your new job versus a new hire telling union for Mission. This is an example of?
Mental structures that contain information defining characteristics of various concepts, as well as hell those characteristics are related to each other. The knowledge we draw on when interpreting interpersonal communications.
How do we interpret information?
Use familiar information. EX: Authors proposal to his wife.
Why didn't my partner return my text? Why isn't he responding? This is an example of...
What are the two types of attributions?
Your romantic partner does not respond to you after aflirtatious text message.
Internal attributions: my partner does not care about me!
External attributions: my partner is probably too busy to respond.
You're unfriendly coworker agreed to warmly
Internal attributions: my coworker is friendlier than I thought.
External attributions: something unusual must've happened to me I coworker so friendly.
Your friend it really kills you for your taste in music.
Internal attributions: my friend has an unpredictable mean streak.
External attributions: my friend must be having a bad day.
Fundamental attribution error
The tendency to attribute others behavior soul eater internal causes - the kind of person they are - rather than to the social or environmental forces affect.
Parents versus team is an example of what type of interpretation of information?
The fundamental attribution error.
Actor observer effect.
The tendency of people to make external attributions regarding their own behavior.
What type of bias: you persuade her friend to lend you their car for the weekend. We take credit of your charm and not their generosity.
What are the four parts of perception as process
Organizing the information you selected
Involves focusing attention on three sights, sounds, tastes, touches, or smells.
The degree to which particular people are aspects of the communication I tracked our attention.
Ex: Music in the mall. The incredible's. Squirrel!
The three characteristics of salience
Communicator behaves in a visually and audibly stimulating factor.
If our goals or expectations lead us to view it as significant
What is intercultural competence
The ability to communicate appropriately, effectively, and ethically with people from diverse backgrounds
What three practices contribute to intercultural competence?
What is world mindedness
You demonstrate acceptance and respect towards other cultures believes values and customs.
What is the opposite of world mindedness
The belief that one's own culture believes, attitudes, values, and practices are superior to others
What is attributional complexity?
Your knowledge of other people's behaviors have complex causes
How can you develop attributional complexity?
Observe others behaviors and allies the various forces influencing it.
But you can about different cultures and Co cultures
Routinely use perception checking and empathy
What is communication accommodation theory
People are especially motivated to adapt to communication when they seek approval, when they wish to establish relationships with others, and when they view others language used as appropriate.
What is listening?
Involves receiving, attending, understanding, responding, and recalling sound and visual images
The five steps of listening
Action oriented listener
Brief, to the point
Accurate messages from others-information they can use to make decisions I make a cause of action.
can grow impatient when people are disorganized
Time oriented listener
Prefers. Brief/precise and counters
Tend to know how much time they have for each conversation
Sticks to an allotted time
Tends to look at the clock frequently
People oriented listeners
These listening as an opportunity to establish commonalities between themselves and others
sites concerns for other people's emotions
Scores high on extroversion and communication competence
Content oriented listeners
People who like a challenge
Enjoys receiving complex and provocative information
Text time to carefully evaluate fax details before forming an opinion about information they've heard
Asks challenging questions and clarifies
Five incompetent listening forms
Taking in only bits and pieces of information that are immediately sealant.
Can be damaging professionally or personally
Difficult to avoid
How do you improve selective listening
Seek to slowly instead of being brought in the range of information you can actively attend to during your encounter with others
Improve your overall attention
When people intentionally and systematically set up situation so they can listen to private conversations
Behaving as if you're paying attention though you're not
I tend to put others say slowly to find an opportunity to attack the conversation Pam's
Self observed listening, The perpetrator ignores what others have to say indirect the conversations to him or herself and his or her own interests
When a friend or family turns to you for comfort, the best listening to apply would be
People oriented listening
Active listening involves
Provide clear and timely feedback
Devoting effort to improve recall
Recalling factors that impede our attention
What type of listening:
You sit towards the front of the classroom, and 10 I contact with your instructor, and not in agreement with her remarks. However, your mind is drifting away, so you're not actually paying attention. You are a...
What type of the listening?
Your friend Sam talks a lot, often ignoring what you have to say, in fact he regularly focuses on the conversation. Only on his issues problems and interest.
The listening style that is mostly concerned with others emotions
People oriented listening
Who or what has primary control the salience of a message?
Culture can be...
Learned, live, communicated, layered.
What is a characteristic of cold?
Has less power than the dominant culture
How is prejudiced different from stereotype
Stereotype can lead to practice
Well working on a group project, one number prefers to manage and schedule a meeting times, works one problem at a time. He or she is manifesting what type of orientation
Uncertainty and voidance indicates the extent to which a culture feels
Uncomfortable and unpredictable
Emotion that's results from blocking ones goals
Jealousy is a blend that emotion compromising of?
Anger, sadness, fear.
You can manage your emotions by
Before they occur.
After they occur.
After Charlie goes through a painful break up with Tam, he finds himself trying to avoid Tom. Charllie no longer goes to the same bars, restaurants, origins the frequented. What emotional strategy is he using
Encounter avoidance strategy
The following is true regarding the use of the appraisal as an emotional management strategy
The most fruitful way to deal with emotions
Use before an emotional outburst occurs.
Requires users to except responsibility for the way they think and feel
A primary strategy used by those who are most effective at managing her emotions.
This set is often in folders with...
interpersonal communications exam 1
Interpersonal Communication Chapter 11
You might also like...
Chapters 1-4 principles of communication
Interpersonal Communication Midterm (Dam…
Interpersonal Communication Test 1
1500comm test one terms
Other sets by this creator
N4 Chapter 16, 22, 23 25, 27, 17, 21
N4 Chapters 10, 12, 13,14, 15
N4 Exam 1 Chapter 1, 8, 9
Chapter 26: Nursing Assessment: Respiratory System
Other Quizlet sets
Anatomy Exam 2 (Cardiovascular/Lymph/Immune)
Science SOL Review #1-9
Chemistry 11: review worksheet
Biochem Exam 6