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Terms in this set (20)
A technician begins gathering data from a customer by asking open-ended questions. Which question is a proper open-ended question?
A) Were any recent updates performed?
B) Has anyone installed new software in the past two days?
C) Are you the only user to use the PC recently?
D) What happens when the PC is powered on?
A) Were any recent updates performed?
B) Has anyone installed new software in the past two days?
C) Are you the only user to use the PC recently?
D) What happens when the PC is powered on?
What is the recommended procedure for cleaning a computer fan assembly?
A) Remove the fan assembly and wash it in warm soapy water.
B) Use a vacuum cleaner to remove the dust from the fan blades.
C) Hold the fan blades in place and clean them with compressed air.
D) Blow compressed air on the fan so that its high rate of spin will throw off all dust and debris.
A) Remove the fan assembly and wash it in warm soapy water.
B) Use a vacuum cleaner to remove the dust from the fan blades.
C) Hold the fan blades in place and clean them with compressed air.
D) Blow compressed air on the fan so that its high rate of spin will throw off all dust and debris.
What is a critical step when installing a second PATA hard drive in a computer?
A) Set the swap file size on the new drive.
B) Set the drive ID number with the correct jumper.
C) Configure the BIOS settings to auto-detect the master drive.
D) Ensure that pin one of the PATA data cable is correctly aligned with the connector
A) Set the swap file size on the new drive.
B) Set the drive ID number with the correct jumper.
C) Configure the BIOS settings to auto-detect the master drive.
D) Ensure that pin one of the PATA data cable is correctly aligned with the connector
Why should you use an antistatic mat when working on the internal components of a computer?
A) protect the technician against electrical shock
B) reduce the chance of computer components being damaged by ESD
C) prevent the technician's tools from being damaged by ESD
D) protect computer components from AC voltage while working on the compute
A) protect the technician against electrical shock
B) reduce the chance of computer components being damaged by ESD
C) prevent the technician's tools from being damaged by ESD
D) protect computer components from AC voltage while working on the compute
What manufacturing process makes a multicore processor operate faster than a single-core processor on the same motherboard?
A) The multicore processors are designed to take advantage of more memory on the motherboard.
B) The multicore processors are designed with lower Level 2 caches on the chip, and they make better use of the cache on the motherboard.
C) The multicore processors are designed with multiple processors integrated into the same circuit.
D) The multicore processors are designed to have better access to RAM on the motherboard
A) The multicore processors are designed to take advantage of more memory on the motherboard.
B) The multicore processors are designed with lower Level 2 caches on the chip, and they make better use of the cache on the motherboard.
C) The multicore processors are designed with multiple processors integrated into the same circuit.
D) The multicore processors are designed to have better access to RAM on the motherboard
A technician is concerned that a computer is overheating. The computer reboots without warning. What can the technician do to improve the circulation of air through the computer?
A) Add a heat sink to the CPU.
B) Add one or more case fans.
C) Replace the case with one that has front air vents.
D) Install the CPU into a thermal cooling unit overnight.
A) Add a heat sink to the CPU.
B) Add one or more case fans.
C) Replace the case with one that has front air vents.
D) Install the CPU into a thermal cooling unit overnight.
A technician needs to retrieve a DVD from an optical drive that is jammed and fails to open. What is the best method the technician could use to retrieve the DVD?
A) Disconnect the data cables from the optical drive when the power is on and press the eject button.
B) Insert a pin in the small hole next to the eject button.
C) Remove the drive and then disassemble the drive.
D) Remove the power source and then hold the eject button while reconnecting the power source.
A) Disconnect the data cables from the optical drive when the power is on and press the eject button.
B) Insert a pin in the small hole next to the eject button.
C) Remove the drive and then disassemble the drive.
D) Remove the power source and then hold the eject button while reconnecting the power source.
You are monitoring a new technician installing a device driver on a Windows-based PC. The technician asks why the company requires the use of signed drivers. What would be the best response to give?
A) Signed drivers prevent physical damage to devices.
B) An unsigned driver can cause files to be fragmented as they are processed.
C) A signed driver has passed Microsoft's quality lab test and prevents a system from being compromised.
D) All companies making devices for a Windows computer have to have Microsoft sign off on the new driver before it can be added to the operating system.
E) A signed driver has been approved by the company that created the device driver.
A) Signed drivers prevent physical damage to devices.
B) An unsigned driver can cause files to be fragmented as they are processed.
C) A signed driver has passed Microsoft's quality lab test and prevents a system from being compromised.
D) All companies making devices for a Windows computer have to have Microsoft sign off on the new driver before it can be added to the operating system.
E) A signed driver has been approved by the company that created the device driver.