Ch 14 Assertiveness: Your Responsibility

Terms in this set (27)

Assertive style
Separates the person from the issue
Nonassertive behavior
Fear-based behavior is an emotionally dishonest, self-defeating type of behavior. Looks the other way, avoids conflict, and take what seems to be the easiest way out. Never full participants on the nursing team
Example of nonassertive behavior
Limits contact with a patient he or she is uncomfortable with to required cared only
Outspoken people are often automatically considered what?
Assertive
Outspoken people might be a lack of consideration for others may be a sign of what?
Aggressive behavior
What violates the rights of others?
Aggressive behavior
Assertiveness
Honesty. Way to live the truth from your innermost being and to express this truth in though, word, and deed
Assertiveness is a way of expressing oneself without doing what?
Insulting others
Three rules that are helpful overall in being assertive
Own your feelings; do not blame others for the way you feel, make your feels known by being direct; begin your statements with "I", and be sure that your nonverbal communication matches your verbal message
Projection
Coping mechanism during which individuals attribute their own weakness to others
Example of projection
"I'm more comptent than you are", "my education is better than yours", "you're only a practical nurse"
Rationalization
Logical but untrue reason is offered as an excuse for the behavior
Example of rationalization
"Troublemaker", "manipulator", and "uncooperative"
Compensation
Covering for real or imagined inadequacies in his or her work by developing what he or she considers desirable traits of observation, listening, and reporting
Problem solving steps
Define the problem, decide on a goal, choose alternatives, try out the alternatives, evaluate the effectiveness of your approach, and repeat the process if the solution is not effective
Manipulation
Has a negative connotation in our society, in itself is not a maladaptive behavior. Some cultures teach and accept in a poseful way of meeting one's needs
When is manipulation considered maladaptive?
Feelings and needs of others are disregarded, other people are treated as objects to fulfill the needs of the manipulator
Seducer
Initiates a relationship with someone
Passive aggressive manipulator
Focuses on the other person's weaknesses
Divide-and-conquer manipulator
Confides half-truths, rumors, gossip, and innuendo
Workplace violence
Employee, domestic, property, and commercial
Employee violence
Directed toward supervisors or management
Domestic violence
Issue is personal, but the violent act takes place in the workplace
Commercial violence
Employee engages in activities such as stealing from employers. Violence may ensue
Property violence
Directed against the employee or employer's property
Sexual harassment
Abuse of power. Not about sex or passion
Are assault-related injuries preventable?
Yes
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