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midterm 1


the process of working with people and resources to accoplish organizational goals


the management function of systematically making decisions about the goals and activities that an individual a goup a work unit or the overall organization will persue


the monetary amount associated with how well a job task good or service meets users needs


the mgmt function of assembling and coordinating human, financial physical informational and other resources needed to achieve goals


the mgmet function that involves the manager's efforts to stimulate high performance by employees


the mgmt function of monitoring performance and making needed changes

top-level managers

senior executives responsible for the overall management and effectiveness of the organization

middle-level managers

managers located in the middle layers of the organizational hierarchy reporting top level executives

frontline mangers

lower-level managers who supervise the operational activities of the organization

technical skill

the ability to perform a specialized task involving a particular method or process

conceptual and decision skills

skills pertaining to the ability to identify and resolve problems for the benefit of the organization and its members

interpersonal and communciation skills

people skills the ability to lead and motivate

social capital

goodwill stemming from your social relationships

open systems

orgnaizations that are affected by and that affect their environment

competitive environment

the immediate environment surrounding a firm includes suppliers customers, rivals


the general environment includes governments economic conditions and other fundamental factors

switching costs

fied costs buyers face when they change suppliers

supply chain management

the managing of the network of facilities and people that obtain materials from outside the organization transform them and distribute them

intermediate consumer

a customer who purchases raw materials or wholesale products before selling them to a final customer


the process of comparing an organization's practices and technologies with those of other companies

strategic maneuvering

an organization's conscious efforts to change the boundaries of its task environment

domain selection

entering a new market of industry with an existing expertise


a firms investment in a different product business of geographic area


one or more companies combining with another


one firm buying another


a firm selling one or more businesses


companies that continually change the boundaries for their task environments by seeking new products and markets


companies that stay within a stable product domain as a strategic maneuver

independent strategies

strategies that an organization acting on its own uses to change some aspect of its current environment

cooperative strategies

strategies used by two or more organizations working together to manage the external environment


the process of sharing power with employees and enhancing their confidence


leveling normal fluctuations at the boundaries of the environment

flexible processes

methods for adapting the technical core to changes in the environment

organizational climate

the patterns of attitudes and behavior the shape people's experience of an organization

strategic goals

major targets or end results relating to the organization's long term survival

strategic planning

a set of procedures for making decisions about the organization's long term goals and strategies

tactical planning

a set of procedures for translating broad strategic goals and plans into specific goals and plans that are relevant

operational planning

the process of identifying the specific procedures and processes required at lower levels of the organization

core competence

a unique skill and or knowledge an organization possesses that gives it an edge over competitors

SWOT analysis

strengths weaknesses opportunities and threats

corporate strategy

the set of businesses markets or industries in which an organization competes and the distribution of resources among those entities


a strategy employed for an organization that operates a dingle business and competes in a single industry

vertical integration

the acquisition or developement of new business that produce parts or components of the organizations product

concentric diversification

a strategy used to add new businesses that produce related products or are involved in related markets and activities

conglomerate diversification

a strategy used to add new budinesses that produce unrelated products of are involved in unrelated markets and activities


the ethical system stating that all people should uphold certain values that society needs to function

cauz principles

ethical principles established by international executives based on Caux Switzerland in collaboration with business leaders from japan Europe and the United states


an ethical system defining acceptable behavior as that which maximizes consequences for the individual


an ethical system stating that the greatest good for the greatest number should be the overriding concern of decision makers


philosophy that bases ethical behavior on the opinions and behaviors of relevant other people

virtue ethics

classification of people based on their level of moral judgement

sarbanes oxley act

paseed to establish strict accounting an reporting rules in order to make senior managers more accountable and to improve and maintain investor confidence

compliance based ethics programs

comapny mechanisms typically designed by corporate council to prevent legal violations

integrity based ethics programs

company mechanisms designed to instill in people a personal responsibility for ethical behavior


contractin with an outside provider to produce one or more of an organization's goods or services


moving work to other countries

multinational model

an organizational model that consists of the subsidaries in each country in which a company does business and provides a great deal of discression

global model

centralized decisoin among everyone


parent company nationals who are sent to work at a foreign subsidary

host-country nationals

natives of the country where an overseas subsidary is located


a project team designated to produce a new innovative product


informal work on projects other than those officially assigned of employees' own choosing nad initiative


an aspect of the organization's internal environment created by job specializaiton and the division of labor


the degree to which differentiated work units work together and coordinate their efforts

division of labor

the assignment of different tasks to different people or groups


a process in which different individuals and units perform different tasks

centralized organization

an organization in which high-level executives make most decisions and pass them down to lower levels for implementation

matrix organization

an organization composed of dual reporting relationships where some employees report to two superiors

network organization

a collection of independant mostly single function firms that collaborate on a good or service

dynamic network

temporart arrangements among partners that can be assembled and reassembled to adapt to the environment


establishing common routines and procedures that apply uniformly to everyone


the presence of rules and regulations governing how ppl in the organization interact

decentralized organization

many decisions are delegated to the lower levels

organic structure

an organizational form that emphasizes flexibility

mechanistic organisation

a form of organization that seeks to maxmize internal efficiency

strategic alliance

a formal relationship created among independent organzations with the purpose of joint persuit of mutual goals

learning organization

an organization skilled at createding knowledge and modifiying its behavior to reflect insights

high involvement organization

a type of organization where top management ensures that there is a consensus about the direction in which the business is heading

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