23 terms

Computer Engineering II 201

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Terms in this set (...)

Escalate
To refer a problem to another, more experienced technician
Methodical
Done according to a systematic or established form of procedure
Occam's Razor
The principle stated by 14th century Friar William Ockham that entities should not be multiplied unnecessarily
Random
Done without method or conscious decision
Razor
A principle or rule of thumb that allows one to eliminate unlikely explanations for a phenomenon
Troubleshooting
A form of problem solving, often applied to repair failed products or processes, that is a logical, systematic search for the source of a problem so that it can be solved, and so the product or process can be made operational again
Troubleshooting Methodology
A set of steps used to define a problem, determine its cause, propose a solution, and verify a fix
Blue Screen Of Death
(BSOD) A blue error screen with a stop code displayed after a fatal system error in Windows
Knowledge Base
A store of information or data upon which to draw
Multimeter
A tool that measures voltage, current, resistance, and sometimes other electrical characteristics
POST Card
An interface card that displays progress and error codes during power on self-test (POST) of a computer
Power Supply Tester
A tool used for testing all connectors from a computer power supply unit
SATA/PATA To USB Converter
A tool used for diagnostic testing of data drives and to recover data from a failing drive
Artifacts
Horizontally torn images caused by the video controller becoming out of sync with the refresh rate of the screen
Dead Pixels
Small white, black, or colored spots on a display caused by dead transistors
Degaussing
The process of removing accumulated or stray magnetic fields from a display to correct distorted images
Garbled
Distort or confusing
Ghost Images
An object or letter that is repeated several times down the length of a page at even intervals
Local Printer
Directly connected to a specific computer via USB cable
Network Printer
Part of a workgroup or network of computers that can all access the same printers at the same time
Peripheral
An auxiliary device that connects to and works with a computer, not essential to its basic operation
Shared Printer
If a printer is attached to a computer that supports printer sharing, the computer can share that printer with other computers on the same network
VGA Mode
A low resolution display standard that almost every computer can render natively