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Customer Service: Related Definitions
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customer
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a person who purchases goods or services
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Created by
HeatherWidener
Teacher
Terms in this set (15)
customer
a person who purchases goods or services
client
a person who engages professional services from another person or from a company
satisfaction
fulfillment of a need or a want
proactive
acting in anticipation of problems or needs (e.g., of a customer or a client)
service
help; contribution to the welfare of others
courtesy
behavior marked by polished manners or respect for others
respect
the act of giving attention and consideration
attitude
state of mind; may be positive or negative
professionalism
the skill, good judgment, and polite behavior that is expected from a person who is trained to do a job well
forthright
directly and without hesitation; getting straight to a point
