hello quizlet
Home
Subjects
Expert solutions
Log in
Sign up
Customer Service: Related Definitions
4.4 (20 reviews)
Flashcards
Learn
Test
Match
customer
Click the card to flip 👆
a person who purchases goods or services
Click the card to flip 👆
1 / 15
Flashcards
Learn
Test
Match
Created by
HeatherWidener
Teacher
Terms in this set (15)
customer
a person who purchases goods or services
client
a person who engages professional services from another person or from a company
satisfaction
fulfillment of a need or a want
proactive
acting in anticipation of problems or needs (e.g., of a customer or a client)
service
help; contribution to the welfare of others
courtesy
behavior marked by polished manners or respect for others
respect
the act of giving attention and consideration
attitude
state of mind; may be positive or negative
professionalism
the skill, good judgment, and polite behavior that is expected from a person who is trained to do a job well
forthright
directly and without hesitation; getting straight to a point