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Customer Service: Related Definitions

Key Concepts:

Terms in this set (15)

customer
a person who purchases goods or services
client
a person who engages professional services from another person or from a company
satisfaction
fulfillment of a need or a want
proactive
acting in anticipation of problems or needs (e.g., of a customer or a client)
service
help; contribution to the welfare of others
courtesy
behavior marked by polished manners or respect for others
respect
the act of giving attention and consideration
attitude
state of mind; may be positive or negative
professionalism
the skill, good judgment, and polite behavior that is expected from a person who is trained to do a job well
forthright
directly and without hesitation; getting straight to a point
communicate
to convey knowledge of or information about
active listening
communication technique requiring the listener to concentrate, understand, respond, and remember what is said
polite
showing consideration, courtesy, and manners
assistance
the act of helping someone
knowledgeable
having or showing intelligence or knowledge
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