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Human experience module 4

Terms in this set (21)

asking for clarification
nurse lets patient know that what was said was unclear
suggests ways to make message clear
restating
nurse paraphrases what the client said
seeking validation
when the nurse attempts to verify with the client that a certain term means the same thing to both parties
enhancing therapeutic communication
beginning the interaction by offering self
continuuing the interaction by providing silence
concluding the interaction by encouraging formulation of a plan of action and summarizing it
assertive
stand up for personal rights
expressing thoughts and feelings
doing it in a direct, honest, and appropriate way that does not violate anyone else's rights
aggressive
directly standing up for personal rights but in a way that violates the rights of others
passive
violating your own rights by failing to express honest feelings, thoughts, and beliefs and consequently permitting others to violate you
key to assertive communication
use "I" statements
"I" statements
ways to convey true feelings, needs, and expectations
secrets vs. confidentiality
do not agree to keep secrets because you must inform others if the secret involves harm to self or others such as suicidal thoughts
touch
generally should ask permission before touching a patient
dysphasia or aphasia
if a client can't explain feelings, communicate in other ways: chalkboard, squeeze hand
Nonverbal components of speech, called paralanguage, can assist greatly in grasping the content of the client's message. Which of these components is affected by physical and emotional conditions of the speaker?
a. intonation
b. pitch
c. rate
d. quality
d. quality
Which therapeutic communication technique allows the client to select a topic for discussion and sets parameters for those issues that the client is willing to discuss with the nurse?
a. seeking consensual validation
b. focusing
c. providing broad openings
d. offering self
c. providing broad openings
What therapeutic communication technique directs the client into a specific topic or concern, despite other numerous topics being mentioned?
a. Suggesting collaboration.
b. Focusing.
c. Asking for clarification.
d. Making observations.
b. focusing
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