Vocational Relations Unit 3

STUDY
PLAY

Terms in this set (...)

barrier
Something that hinders or separates
perception
Awareness
rapport
Relationships based on harmony and understanding
aggressive
Acting with force or hostility
inflection
Change in pitch or loudness of the voice
stereotype
Conforming to a general pattern
preconception
Opinion formed earlier
assertive
To state or declare positively
therapeutic
Relating to treatment of disease information
communication
Exchange of thoughts, feelings or information
verbalizing the implied
Patient: "I don't know what I'll do when I am discharged. My family doesn't trust me."
Nurse: "You can't go home."
defending
Patient: "Dumb nurse. I can't believe she asked me questions about my bowel habits. How personal."
Nurse: "That's her job. You really don't have to be so touchy."
agreeing
Patient: "I really dread this operation. I've never had surgery before."
Nurse: "I don't blame you, I'd be scared too."
general lead
Patient: "My husband finally called last night."
Nurse: "Go on."
sharing ovservations
Nurse: "You look exhausted."
changing the subject
Patient: "I am so tired of these treatments."
Nurse: "Your flowers need water."
broad opening statement
Nurse: "This is your time, talk about whatever you like."
requesting an explanation
Patient: "I guess you know I overdosed on some tranquilizers."
Nurse: "Why did you want to do that?"
giving information
Patient: "I don't understand why all this therapy is necessary. The strong has left me disabled."
Nurse: "Sometimes this helps restore function to your affected parts"
belittling
Patient: "I don't feel like getting up this morning."
Nurse: "I'd be ashamed. Think about people who can't get up and walk. How silly."
sender, message, receiver
3 basic elements to communicate
purpose of communication
share knowledge, gain information, socialization
communication improvement
get the listeners attention, speak loud and clear, talk about one subject at a time
hearing
consistent method of communication, speak directly and slowly, obtain a resource person
speech
be patient, obtain an interpreter
visual
large typewritten materials, read to patient, use materials patient is comfortable with
failure to see a patient as an individual, failure to listen
2 barriers to communication
consider these when explaining a procedure to a patient
brief and precise desc of treatment, desired outcome, frequency of treatment, duration of treatment
identify yourself, speak clearly, use pleasant tone of voice
3 rules to remember when communicating by telephone
write legibly, spell correctly, use correct med term
3 rules for written communication
broad opening statement
statement made to begin the conversation if the client doesn't talk spontaneously
clarifying
asks the client to give more detail so the nurse can understand
general lead
brief statement made to get the client to continue the discussion; encouraging further discussion
giving information
attempts to enlighten the client; can be used to relieve anxiety
reflecting
repeating a portion of previous statement thus allowing elaboration; focused on particular words
sharing observation
nurse makes a statement about her perception of the clients behavior
silence
an effective means to encourage conversation
vaildating
used to obtain mutual understanding between the nurse and client that needs have been met
verbalizing implied thoughts and feelings
suggesting or interpreting thoughts or feelings ( stating what has been implied by the client, not something on an unconscious level )
therapeutic
broad opening statement, clarifying, general lead, giving information, reflecting, sharing observation, silence, validating, verbalizing implied thoughts and feelings
non-therapeutic
advising, agreeing, approval, belittling, changing the subject, defending, disagreeing, disapproval, false reassurance, requesting an explanation, stereotyped comment
advising
giving advice ( nurse may not know all the facts )
agreeing
concurring with client's statement and or feelings blocks communication
approval
can be interpreted as judgemental - puts a "label" on client's behavior; may foster dependency
belittling
implies that client's feelings are not very important
changing the subject
making unrelated statements avoid dealing with client's concern
defending
statements appear to be protecting someone or rejecting what the client said - this limits the nurses ability to learn about or understand others
disagreeing
when the nurse agrees, they contradict what they client said and may cause angry feelings
disapproval
indicates the client is "bad"
false reassurance
lead to believe something will be "ok" when there is no way to know
requesting an explanation
requires client to analyze actions
stereotyped comments
comments made that are a simplified idea or concept, often one that is prejudicial