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conflict

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Terms in this set (33)

one party perceived that its interests are being opposed or negatively affected by another party

Why do people avoid conflict? (6)

1. Harm
2. Rejection
3. Loss of relationship
4. Anger
5. Being seen as selfish
6. Saying the wrong thing

functional conflict

serves organization's interest, people feel comfortable disagreeing and presenting opposing views, positive outcomes result

dysfunctional conflict

threatens the organization's interests

personality conflict (dysfunctional)

interpersonal opposition based on personal dislike and/or disagreement